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HR34 v 44


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90 replies to this topic

#51 OFFLINE   Datagg

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Posted 03 August 2013 - 07:44 PM

Is it possible the fan has failed and is not kicking on in order to cool down the unit? The unit should definitely not be running that hot considering where you have it. Mine is in a closed cabinet with multiple other electronics and runs at about 108 degrees.


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i wish my issues were heat realated as that can be rectified....



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#52 OFFLINE   Laxguy

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Posted 03 August 2013 - 08:42 PM

Do you want to take a run at what your issues are and some possible remedies? And it's possible that you also have a lemon.

 

Most folks here who are saying they have no major problems with their '34s are trying to help, provide data points, and few if any in this thread think DIRECTV can do no wrong.   


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#53 OFFLINE   jagrim

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Posted 03 August 2013 - 09:34 PM

i wish my issues were heat realated as that can be rectified....


Datagg, I can understand your frustration with having issues with 3 separate 34's. I can see getting one lemon but not three lemons. Have you had any service calls from DTV to check your system out? I know that when I was seeing an intermittent issue that started with a loss of signal that would eventually lock the 34 up, I was pretty frustrated. It took DTV 2 days with 3 techs at my house to finally fix it. They spent one day just changing every connection and seemed to improve until they left. Fortunately, it froze when they were there the next day. The problem ended up being a failing SWIM16. Swapped that out and all has been well since then.

If you haven't already, give DTV a call and have them check your system out.

#54 OFFLINE   Datagg

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Posted 03 August 2013 - 10:54 PM

Datagg, I can understand your frustration with having issues with 3 separate 34's. I can see getting one lemon but not three lemons. Have you had any service calls from DTV to check your system out? I know that when I was seeing an intermittent issue that started with a loss of signal that would eventually lock the 34 up, I was pretty frustrated. It took DTV 2 days with 3 techs at my house to finally fix it. They spent one day just changing every connection and seemed to improve until they left. Fortunately, it froze when they were there the next day. The problem ended up being a failing SWIM16. Swapped that out and all has been well since then.

If you haven't already, give DTV a call and have them check your system out.

I called them last week. They acknowledge the issues,  recorded shows locking up, skipping, pixeleating, fast forwarding issues...etc, etc.... i actually spent quite a bit of time with one tech last week via the phone, doing tests etc and all showed no issues.. he also mentioned there are definite issues with the 34 and they are aware of them, yet not all admitting to it, that these issues being reported are all of what i and others are.  To sum it up, live shows are fine, never has there been an issue... the issue is and always has been since the 34 entered the home, recorded shows. Video skipping, pixilation during playback, lock up that forward or rewind wont address... Lately the recorded shows during playback will just freeze and it takes a system reset to get anything to work.  It doesn’t happen all the time, but you know how it goes, the shows you want to really watch do this... i would say out of 10 recorded shows recorded a week, 3 show signs of issues, 2 are completely unwatchable.  Another issue has been buffer issues... watching a show live, say for instance hells kitchen. While all is fine watching, the wife gets a call,  we pause it, some time goes buy and press play and it won’t start, rewinding inoperable, ff inoperable... the away time that it was paused is lost, have to change channels then back to resume from current time.... i can’t begin to tell you the anger this ensues when this occurs and has gotten worse since last update.  So what we do now is record "just in case" someone has to get up for a few.... yet then the recorded shows messed up also, so it’s a gamble either way. This is complete and utter bull.

 

I told DTV last week i am done, cancel my account, i am sick and tired of the run around, it was then i got turned over to a tech that began to talk and relate to me as someone who understands what is going on.  About an hour or so going over things... at night i even ran what i have done probably 20 times or so already, long surface scan and again as mentioned to him no errors. The conversation ended with some shut up credits and a promise this will be addressed soon via a update as they are aware of all these issues. 

 

So was i getting the run around, man i have no clue... i have been down this road now 3 times with the 34...I’m just about at the end of my rope here. i don’t mean to be the Debby downer here, believe me..i just want things to work. i pay way to much for this service to have these repeated issues.  Thanks for the ear guys. Peace!!



#55 OFFLINE   inkahauts

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Posted 04 August 2013 - 03:06 AM

I called them last week. They acknowledge the issues, recorded shows locking up, skipping, pixeleating, fast forwarding issues...etc, etc.... i actually spent quite a bit of time with one tech last week via the phone, doing tests etc and all showed no issues.. he also mentioned there are definite issues with the 34 and they are aware of them, yet not all admitting to it, that these issues being reported are all of what i and others are. To sum it up, live shows are fine, never has there been an issue... the issue is and always has been since the 34 entered the home, recorded shows. Video skipping, pixilation during playback, lock up that forward or rewind wont address... Lately the recorded shows during playback will just freeze and it takes a system reset to get anything to work. It doesn’t happen all the time, but you know how it goes, the shows you want to really watch do this... i would say out of 10 recorded shows recorded a week, 3 show signs of issues, 2 are completely unwatchable. Another issue has been buffer issues... watching a show live, say for instance hells kitchen. While all is fine watching, the wife gets a call, we pause it, some time goes buy and press play and it won’t start, rewinding inoperable, ff inoperable... the away time that it was paused is lost, have to change channels then back to resume from current time.... i can’t begin to tell you the anger this ensues when this occurs and has gotten worse since last update. So what we do now is record "just in case" someone has to get up for a few.... yet then the recorded shows messed up also, so it’s a gamble either way. This is complete and utter bull.

I told DTV last week i am done, cancel my account, i am sick and tired of the run around, it was then i got turned over to a tech that began to talk and relate to me as someone who understands what is going on. About an hour or so going over things... at night i even ran what i have done probably 20 times or so already, long surface scan and again as mentioned to him no errors. The conversation ended with some shut up credits and a promise this will be addressed soon via a update as they are aware of all these issues.

So was i getting the run around, man i have no clue... i have been down this road now 3 times with the 34...I’m just about at the end of my rope here. i don’t mean to be the Debby downer here, believe me..i just want things to work. i pay way to much for this service to have these repeated issues. Thanks for the ear guys. Peace!!


Some of that is issues that need a software fix I believe but some could be other things. Are you connected to the Internet right now? Personally I'd disconnect from the Internet. Then id unplug all your devices including the power supply to the dish. Then plug that back in after 10 minutes. Then plug in the receivers again after another ten minutes but leave the Internet unplugged for a while and see if that makes any difference to any if your issues.

#56 OFFLINE   jagrim

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Posted 04 August 2013 - 05:48 AM

I called them last week. They acknowledge the issues, recorded shows locking up, skipping, pixeleating, fast forwarding issues...etc, etc.... i actually spent quite a bit of time with one tech last week via the phone, doing tests etc and all showed no issues.. he also mentioned there are definite issues with the 34 and they are aware of them, yet not all admitting to it, that these issues being reported are all of what i and others are. To sum it up, live shows are fine, never has there been an issue... the issue is and always has been since the 34 entered the home, recorded shows. Video skipping, pixilation during playback, lock up that forward or rewind wont address... Lately the recorded shows during playback will just freeze and it takes a system reset to get anything to work. It doesn’t happen all the time, but you know how it goes, the shows you want to really watch do this... i would say out of 10 recorded shows recorded a week, 3 show signs of issues, 2 are completely unwatchable. Another issue has been buffer issues... watching a show live, say for instance hells kitchen. While all is fine watching, the wife gets a call, we pause it, some time goes buy and press play and it won’t start, rewinding inoperable, ff inoperable... the away time that it was paused is lost, have to change channels then back to resume from current time.... i can’t begin to tell you the anger this ensues when this occurs and has gotten worse since last update. So what we do now is record "just in case" someone has to get up for a few.... yet then the recorded shows messed up also, so it’s a gamble either way. This is complete and utter bull.

I told DTV last week i am done, cancel my account, i am sick and tired of the run around, it was then i got turned over to a tech that began to talk and relate to me as someone who understands what is going on. About an hour or so going over things... at night i even ran what i have done probably 20 times or so already, long surface scan and again as mentioned to him no errors. The conversation ended with some shut up credits and a promise this will be addressed soon via a update as they are aware of all these issues.

So was i getting the run around, man i have no clue... i have been down this road now 3 times with the 34...I’m just about at the end of my rope here. i don’t mean to be the Debby downer here, believe me..i just want things to work. i pay way to much for this service to have these repeated issues. Thanks for the ear guys. Peace!!


Why don't you describe your entire system,; i.e., switches, dish type, other boxes, Internet hook-up, etc? I don't think that DTV will be able to address your issues over the phone. I believe a tech visit may be your only salvation.

#57 OFFLINE   The Merg

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Posted 04 August 2013 - 02:33 PM

Why don't you describe your entire system,; i.e., switches, dish type, other boxes, Internet hook-up, etc? I don't think that DTV will be able to address your issues over the phone. I believe a tech visit may be your only salvation.


+1


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HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
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#58 OFFLINE   dtrell

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Posted 04 August 2013 - 04:10 PM

Is it possible the fan has failed and is not kicking on in order to cool down the unit? The unit should definitely not be running that hot considering where you have it. Mine is in a closed cabinet with multiple other electronics and runs at about 108 degrees.


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Merg, I just checked it and its 108 deg.  this is what it always is when its working normally.  theres no reason to have it EVER be 161...and yes the fan works fine...the problem is that when the box locks up or flakes out, it THINKS its 161 internally....the fact is that it isnt really, it just THINKS it is.  thats part of its flakiness.  but thats fine, i heard from the ebay guy yesterday.  it is brand new in box, and he is shipping it monday. so i should have my HR44 by thursday at the latest.



#59 OFFLINE   dtrell

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Posted 20 August 2013 - 06:48 AM

well, just got the HR44 activated yesterday.  finally got ALL my shows ripped off that giant brick the HR34....the door stop...the paperweight.....anyway i digress....to all the people in this thread that say that they "notice no discernable difference" between the HR34 and HR44, or the ones that say "the HR44 may be a HAIR faster than the HR34" but the HR34 is a "GREAT" machine....all i can say is after playing with the HR44 all night, ARE YOU F'ING SERIOUS???  the HR44 is a FERRARI compared to that dinosaur HR34.  the thing FLIES.  i can flip through the guide as fast as i can push the channel up down buttons on the remote...the HR34 would hang up, get stuck, hesitate, etc etc etc.  The HR44 boots up MUCH faster than the 34...all that remains to be seen is whether i have any issues with recordings. 

 

as far as i am concerned, it is now proven out for me, regardless of what anyone on this thread says or has posted about the HR34...i have now seen it FOR MYSELF.  and ill say it AGAIN.  the H34 is a PIECE OF CRAP that should have never been RELEASED....period, exclamation point.  LOVE the HR44.....

 

and im also LOVING the optical out and the wireless.....got rid of a BUNCH of wires behind my setup getting rid of the network cable and netgear switch, which i can now dedicate the single cable to the GENIEGO (which really should be wireless also) and the coaxial to optical converter i can now throw away.

 

i do have one regret though..other than being stuck with that piece of JUNK for over a year...is that i have to send it back to directv rather than getting to throw that boat anchor out in the street and driving back and forth over it with a STEAMROLLER.....


Edited by dtrell, 20 August 2013 - 07:10 AM.


#60 OFFLINE   MysteryMan

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Posted 20 August 2013 - 09:40 AM

well, just got the HR44 activated yesterday.  finally got ALL my shows ripped off that giant brick the HR34....the door stop...the paperweight.....anyway i digress....to all the people in this thread that say that they "notice no discernable difference" between the HR34 and HR44, or the ones that say "the HR44 may be a HAIR faster than the HR34" but the HR34 is a "GREAT" machine....all i can say is after playing with the HR44 all night, ARE YOU F'ING SERIOUS???  the HR44 is a FERRARI compared to that dinosaur HR34.  the thing FLIES.  i can flip through the guide as fast as i can push the channel up down buttons on the remote...the HR34 would hang up, get stuck, hesitate, etc etc etc.  The HR44 boots up MUCH faster than the 34...all that remains to be seen is whether i have any issues with recordings. 

 

as far as i am concerned, it is now proven out for me, regardless of what anyone on this thread says or has posted about the HR34...i have now seen it FOR MYSELF.  and ill say it AGAIN.  the H34 is a PIECE OF CRAP that should have never been RELEASED....period, exclamation point.  LOVE the HR44.....

 

and im also LOVING the optical out and the wireless.....got rid of a BUNCH of wires behind my setup getting rid of the network cable and netgear switch, which i can now dedicate the single cable to the GENIEGO (which really should be wireless also) and the coaxial to optical converter i can now throw away.

 

i do have one regret though..other than being stuck with that piece of JUNK for over a year...is that i have to send it back to directv rather than getting to throw that boat anchor out in the street and driving back and forth over it with a STEAMROLLER.....

As I told you on another thread the issues you were having with "your" HR34 are not the norm. And if you take the time to look around you'll see there are plenty of threads with people stating issues they are having with their HR44s. It's one thing to post your "opinion". Just don't try posting your "opinion" as if it were a fact. 


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#61 OFFLINE   dtrell

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Posted 20 August 2013 - 10:47 AM

As I told you on another thread the issues you were having with "your" HR34 are not the norm. And if you take the time to look around you'll see there are plenty of threads with people stating issues they are having with their HR44s. It's one thing to post your "opinion". Just don't try posting your "opinion" as if it were a fact. 

sorry, was just venting.  anyway, i am sure if you take this entire forum as an aggregate, as to who is having more problems, HR34 owners or HR44 owners, I am sure it would be HR34 owners by miles.  Plus, some of the HR34 owners I am sure that think they have no issues with their unit just have no baseline to go by (other than the even worse HR21, which I had and even I WILL ADMIT the HR34 is better than the HR21..) and have a higher tolerance for a crappy performing machine.  For the most part, my HR34 WORKED...it recorded programs, the guide was correct, and i could "surf" through the guide to look for programs.  The difference is in the PERFORMANCE of the units.  There is NO comparison.  HR44 hands down, and I think that is a large majority consensus on here.  And there is also the issue of the optical out and the wireless, neither of which can be compared because the HR34 ridiculously does not have either.  I would expect that from the geniego, as it has been out for a few years, but there is no excuse for a unit released in early 2012 to not have wireless built in.


Edited by dtrell, 20 August 2013 - 10:48 AM.


#62 OFFLINE   MysteryMan

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Posted 20 August 2013 - 11:46 AM

sorry, was just venting.  anyway, i am sure if you take this entire forum as an aggregate, as to who is having more problems, HR34 owners or HR44 owners, I am sure it would be HR34 owners by miles.  Plus, some of the HR34 owners I am sure that think they have no issues with their unit just have no baseline to go by (other than the even worse HR21, which I had and even I WILL ADMIT the HR34 is better than the HR21..) and have a higher tolerance for a crappy performing machine.  For the most part, my HR34 WORKED...it recorded programs, the guide was correct, and i could "surf" through the guide to look for programs.  The difference is in the PERFORMANCE of the units.  There is NO comparison.  HR44 hands down, and I think that is a large majority consensus on here.  And there is also the issue of the optical out and the wireless, neither of which can be compared because the HR34 ridiculously does not have either.  I would expect that from the geniego, as it has been out for a few years, but there is no excuse for a unit released in early 2012 to not have wireless built in.

I've had my HR34-700 for three months with no issues. I've also witnessed a side by side comparison between the HR34 and the HR44. Both produce the same audio/video quality. Both have 5 tuners. Both have a 1TB HD. Both have the same recording capability. As for speed and response with the exception of rebooting the HR44 is slightly faster than the HR34. So unless you're into menu hopping/channel surfing or one of the added features (external power supply, internal Wi-Fi, optical audio our, RF compatibility with the RC71 remote) are a absolute must there is no reason why anyone would be disappointed with the HR34-700. 


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#63 OFFLINE   TorinTPG

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Posted 20 August 2013 - 12:56 PM

I just had my new HR44 and C41 installed today and wow! I upgraded from the HR22 and I would say that the Genie is at least twice as fast in response time in comparison. If the HR 34 is anything close to this, you will not be dissapointed!



#64 OFFLINE   dtrell

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Posted 20 August 2013 - 04:13 PM

I've had my HR34-700 for three months with no issues. I've also witnessed a side by side comparison between the HR34 and the HR44. Both produce the same audio/video quality. Both have 5 tuners. Both have a 1TB HD. Both have the same recording capability. As for speed and response with the exception of rebooting the HR44 is slightly faster than the HR34. So unless you're into menu hopping/channel surfing or one of the added features (external power supply, internal Wi-Fi, optical audio our, RF compatibility with the RC71 remote) are a absolute must there is no reason why anyone would be disappointed with the HR34-700. 

the hr44 has a much faster processor and responds much more quickly.  to each their own.  I was EXTREMELY disappointed with the HR34-700 for over a year.  And you cant say that I didn't give it time.  I gave it 14 months.  Hated it every day.  I couldn't have given it more chances and more firmware updates.  It barely improved from June 2012.  Again, to each their own.



#65 OFFLINE   dtrell

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Posted 20 August 2013 - 04:20 PM

I just had my new HR44 and C41 installed today and wow! I upgraded from the HR22 and I would say that the Genie is at least twice as fast in response time in comparison. If the HR 34 is anything close to this, you will not be dissapointed!

to each their own.  so far to me, they aren't close.  to mysteryman, you can almost change the model number labels and not know the difference.  that's one of the great things about online forums.  keep it civil, give your opinion based on your experience, and let others decide based on what they read.



#66 OFFLINE   Laxguy

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Posted 20 August 2013 - 05:47 PM

It's still unfair to compare a lemon unit of one model with a good model of another. The differences between good models of both Genies is small. And no one cares about boot times!!  :)


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#67 ONLINE   dpeters11

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Posted 20 August 2013 - 06:28 PM

You do when you have a short power blip in the middle of primetime, but then they all boot too slow and you want it on a battery backup anyway.


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#68 OFFLINE   peds48

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Posted 20 August 2013 - 10:05 PM

 And no one cares about boot times!!   :)

If you install them every day, you DO care!!!


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#69 OFFLINE   Laxguy

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Posted 20 August 2013 - 10:58 PM

Amen, brothers: Few of us are installers, and I hope only a few get power blips. I'm lucky, so far, I guess.


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#70 OFFLINE   MysteryMan

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Posted 21 August 2013 - 04:35 AM

to each their own.  so far to me, they aren't close.  to mysteryman, you can almost change the model number labels and not know the difference.  that's one of the great things about online forums.  keep it civil, give your opinion based on your experience, and let others decide based on what they read.

"Your" HR34 had defects which caused "your" issues. In other words "your" HR34 was a lemon. That doesn't mean all HR34s are lemons. If they were everyone who has one would be experiencing "your" issues and would be agreeing with you. You have a right to be frustrated and disappointed because of "your" experience with "your" HR34. But as Laxguy put it "It's still unfair to compare a lemon unit of one model with a good model of another". Take the time to look around the forum and you'll see people have been reporting issues with "their" HR44s. These things happen.  


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#71 OFFLINE   taoseno

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Posted 22 August 2013 - 10:29 AM

I must have had a lemon too as my HR34 sucked; the HR44 I have had for three or four months has been a Ferrari in comparison........I had the HR 34 for a year called service who sent out a tech did not take long for tech to duplicate issues and he replaced w/ a HR44 w/ no contract extension. I got the first one installed in NM. Night and day difference...............


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#72 OFFLINE   The Merg

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Posted 22 August 2013 - 11:40 AM

The biggest downside to the HR44 is that you are forced to use the RC71 if you want to use an RF remote. I will not use that remote (as it's awful for my situation) and I need an RF remote in the Family Room, so the HR44 is relegated to the bedroom.

 

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HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

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#73 OFFLINE   acostapimps

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Posted 22 August 2013 - 12:23 PM

I must have had a lemon too as my HR34 sucked; the HR44 I have had for three or four months has been a Ferrari in comparison........I had the HR 34 for a year called service who sent out a tech did not take long for tech to duplicate issues and he replaced w/ a HR44 w/ no contract extension. I got the first one installed in NM. Night and day difference...............


That's what I said when compared to the HR24 I have, but at least I've got rid of the painfully slow HR22

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#74 OFFLINE   texasmoose

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Posted 21 February 2014 - 04:52 PM

is the skip progress bar fix coming with next firmware upd8?  or is this something I will have to live along with the rest of the bugs that have plagued us on this device from day 1.

 

our 24 & our Fios STB have no progess bar pops up upon 30-sec skip function.


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#75 OFFLINE   Laxguy

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Posted 21 February 2014 - 08:04 PM

What SKIP30 issue do you mean? No bar on that skip would be a plus for me. 


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