Got a new TV over the weekend, a Vizio M series 60 inch. It is a smart tv and is hardwired. I noticed after I set it up that the remote worked about 3 seconds and then the TV would become unresponsive for about a minute to 90 seconds, then it would resume working as normal. Unresponsive means, the TV would still work but be totally unresponsive to any remote commands. This was repeatable every time I turn it n.
My setup at home is a wired, whole home with HR34 and multiple HR22s.
I did some basic troubleshooting with the TV and narrowed down the unresponsiveness to the TVs internet connection. Basically, when the TV was connected to the internet, I'd get the unresponsiveness, when I turned the connection off, no issue.
Today I did some more troubleshooting and have found that when I disconnect the Whole Home from my router, the problem with the TV goes away. The TV is responsive as usual, as soon as I plug the whole home in, the TV is unresponsive (still works and shows picture and sound but is unresponsive to any command).
Clearly the Whole Home and Vizio are not co-existing. The issue happens both when the TV is hardwired or wireless.
I should also mention (and no idea if the issues are related) the past couple of days while trying to watch a show on the HR34 to one other DVR, it sporadically breaks up and then the connection drops, but just for a few seconds. I then have to go back into List and re-start the show.
Any ideas on how to troubleshoot or fix the issue with the TV and/or if it is related to the connection dropping issue.
EDIT the connection dropping issue was resolved with a reboot of the HR34, so the two issues appear unrelated as the TV unresponsiveness issue remains. I tested the TV with the Whole Home Ethernet disconnected and had no issue. As soon as I plugged it in, the TV immediately went unresponsive to remote commands as if it was tied up in the background (trying to pull an IP?).
I had this problem quite some time back.
I have a Samsung TV, an HR24 , not connected to the internet and no whole home connection.
My TV was flooding the IR sensor in the DTV receiver with infrared signals as it started up and eventually warmed up. This lasted for over a minute that the remote would not do anything.
I blocked the unwanted infrared and now it responds almost instantly.
Try this: Have your TV remote in one hand and the DirecTV remote in the other. Use the DTV remote to turn the unit off, right away use the TV remote to turn the TV off.
Now press the channel up or down button several times and see if the light flashes on the DirecTV receiver.
Turn the TV on with it's remote and verify that the channel has changed.