Best Answer rtd2 , 01 August 2013 - 07:30 PM
That tech-support "offer" for $500+ didn't sound like much of an offer... hopefully you got a better offer after that. When someone tells you "you're a good customer" and then starts the fire and gets the rake to drag you across the coals, it makes you wonder!
Stewart -Agreed and That's what the Customer service specialist indicated as well. He stated I was obviously placed into an improper " grade " by the rep in Tech support rep and he quickly rectified that. I won't go into the specifics of the offer I accepted as most of us know what existing accounts qualify for in regards to upgrades can vary quite a bit and are determined by several factors, but as I stated above the customer service specialist was very courteous and willing to offer what was beyond what I expected/requested. I'm very appreciative of Dish for quickly resolving this matter. I look forward to many more years as a dish customer, Thanks all
Go to the full post