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Guest Message by DevFuse

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HR44 issues with iPad app and geniego


Best Answer The Merg , 07 August 2013 - 01:45 PM

Oh I unplugged will hold red button down and report back.

 

Don't unplug it. Just press and hold the red reset button for 30 seconds.

 

- Merg

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34 replies to this topic

#21 OFFLINE   spidey

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Posted 07 August 2013 - 01:18 PM

Shutdown Geniego for over 3 minutes and still doesnt see Genie and playlist from the HR24.  Only sees the HR21.   I am going to try powering down the HR24 and see if anything changes on that fron



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#22 OFFLINE   spidey

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Posted 07 August 2013 - 01:36 PM

rebooted HR24 and geniego notified me it lost an HD DVR but when it was back the genie go apps on ipad and laptop still only show playlist of the HR21.   The directv app for iPad does show playlist  for the HR24 and HR21



#23 OFFLINE   The Merg

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Posted 07 August 2013 - 01:42 PM

The normal fix for a GenieGo client not seeing a DVR playlist is to perform a 30-second reset of the GenieGo. Press and hold the red button on the inside of the front cover of the GenieGo for 30 seconds. Once the GenieGo is back to all blue lights, try out the client again. Once the client is loaded, it can sometimes take a few minutes before the missing playlist appears.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#24 OFFLINE   spidey

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Posted 07 August 2013 - 01:44 PM

The normal fix for a GenieGo client not seeing a DVR playlist is to perform a 30-second reset of the GenieGo. Press and hold the red button on the inside of the front cover of the GenieGo for 30 seconds. Once the GenieGo is back to all blue lights, try out the client again. Once the client is loaded, it can sometimes take a few minutes before the missing playlist appears.

 

- Merg

Oh I unplugged will hold red button down and report back.



#25 OFFLINE   ohiomedic

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Posted 07 August 2013 - 01:45 PM

I might be wrong though new to the whole home setup. If you are using the wireless or ethernet port the HR44, I don't think the HR21&24 should be hooked up with the deca. The HR44 should act as the deca and provide internet to all clients over coax. If you remove the deca I would do a red button reset of all equipment and try it.



#26 OFFLINE   The Merg

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Posted 07 August 2013 - 01:45 PM   Best Answer

Oh I unplugged will hold red button down and report back.

 

Don't unplug it. Just press and hold the red reset button for 30 seconds.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#27 OFFLINE   The Merg

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Posted 07 August 2013 - 01:47 PM

I might be wrong though new to the whole home setup. If you are using the wireless or ethernet port the HR44, I don't think the HR21&24 should be hooked up with the deca. The HR44 should act as the deca and provide internet to all clients over coax. If you remove the deca I would do a red button reset of all equipment and try it.

 

The HR21 needs a DECA adapter to be connected to the coax network for Whole Home. The HR24 has a built-in DECA so just connecting the coax to it and not an Ethernet cable is essentially connecting it via DECA. The OP is not having an issue with Whole Home, which would occur if there were extra DECAs attached to the network.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#28 OFFLINE   ohiomedic

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Posted 07 August 2013 - 01:51 PM

The HR21 needs a DECA adapter to be connected to the coax network for Whole Home. The HR24 has a built-in DECA so just connecting the coax to it and not an Ethernet cable is essentially connecting it via DECA. The OP is not having an issue with Whole Home, which would occur if there were extra DECAs attached to the network.

 

- Merg

Ah, my bad



#29 OFFLINE   spidey

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Posted 07 August 2013 - 01:55 PM

The Merg your my hero!!!!!!    So that got the HR21 and HR24 playlists onto my iPad!!!   Still missing in action from geniego and directv app for ipad is the HR44.   Will call DTV that seens to be account issue since it doesnt show up connected to internet at DTV web site



#30 OFFLINE   The Merg

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Posted 07 August 2013 - 01:56 PM

Yeah, there is something going on at the DirecTV end. Did you post in the other thread yet?

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#31 OFFLINE   spidey

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Posted 07 August 2013 - 01:58 PM

Not sure what other thread?    I need to call them tomorrow when I have more time but since others seem to have HR44 issues tells me i am not alone on that weirdness



#32 OFFLINE   The Merg

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Posted 07 August 2013 - 02:04 PM

http://www.dbstalk.c...suesdiscussion/

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#33 OFFLINE   Laxguy

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Posted 07 August 2013 - 02:33 PM

I might be wrong though new to the whole home setup. If you are using the wireless or ethernet port the HR44, I don't think the HR21&24 should be hooked up with the deca. The HR44 should act as the deca and provide internet to all clients over coax. If you remove the deca I would do a red button reset of all equipment and try it.

The other units must not have another internet bridge to the whole home set up, but the DECA unit on the HR21 is needed to bring in internet from the coax cable; the HR24 has a built in DECA unit, and receives everything through the coax. 


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#34 OFFLINE   ohiomedic

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Posted 07 August 2013 - 03:18 PM

The other units must not have another internet bridge to the whole home set up, but the DECA unit on the HR21 is needed to bring in internet from the coax cable; the HR24 has a built in DECA unit, and receives everything through the coax. 

Thanks for the lesson, I was also getting some of the terms mixed in my head



#35 OFFLINE   gelat

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Posted 23 June 2014 - 10:07 PM

I solved this! Renamed my new HR44 online AND in the settings, reset it, and reauthorized it via directv.com under my equipment. Ipad and iPhone now see it.




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