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Guest Message by DevFuse

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Upgraded to HR44-700, but iOS apps cannot see the receiver. Please help

Genie HR44-700 iphone iOS

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57 replies to this topic

#21 OFFLINE   The Merg

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Posted 06 August 2013 - 04:42 PM

You checked under settings, whole home, external devices? Everything is set to "allow"?


The OP keeps avoiding that question... :lol:


- Merg

Sent from my iPhone using DBSTalk mobile app

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


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#22 OFFLINE   Steve

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Posted 06 August 2013 - 04:58 PM

The OP keeps avoiding that question... :lol:


- Merg

Sent from my iPhone using DBSTalk mobile app

 

I know! :lol:


/steve

#23 OFFLINE   Lenard

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Posted 06 August 2013 - 06:19 PM

I got the same identical problem. Nothing is wrong with your set up. It's a Directv PROBLEM. I spoke to tech support
today no solution yet. The solution might be to have Directv to deactivate the Genie and then reactivate again to fix the
problem, I will be calling again tomorrow.


#24 OFFLINE   The Merg

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Posted 06 August 2013 - 08:29 PM

he solution might be to have Directv to deactivate the Genie and then reactivate again to fix the
problem, I will be calling again tomorrow.


That's not a bad idea. Let us know if it works for you.


- Merg

Sent from my iPhone using DBSTalk mobile app

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#25 OFFLINE   shermanator

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Posted 07 August 2013 - 06:39 AM

Same problem here.  Had an HR44-500 installed to replace an ill HR34 yesterday.  Whole home is set to "allow".  Genie 100% functional with the other receivers.  Apps do not work and still show the old HR34 receiver as the Living room unit.  Unable to validate the entered IP address.  DTV website has the unit correctly identified but says it's not connected to the internet eventhough the unit says and acts like it is.  Tried all the usual log offs and reboots without success.  Is this something that has just popped up or has it been ongoing with the HR44?

Thanks



#26 OFFLINE   BosFan

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Posted 07 August 2013 - 08:40 AM

I am having the same issue with my iPad as well after I had an HR23 fail and it was replaced with same model and same name. External devices are allowed and I manually put in the IP on the iPad app. Cannot find a way to delete the "old" STB and add the new one in the app.


Living room: Panasonic VIERA TC-P55ST30, HR23-700, Sony BDP-N460, Yamaha HTR-6140, Harmony 700
Family room: Vizio SV421XVT, HR24-500, Sony PlayStation 3, Yamaha R-7, Harmony 700
Bedroom: Vizio VA26L, HR21-200
SL-3, DECA, Whole-Home DVR, DTV since 4/09

Life isn’t like a box of chocolates…it’s more like a jar of jalapenos. What you do today might burn your *** tomorrow.
---Author Unknown


#27 OFFLINE   The Merg

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Posted 07 August 2013 - 08:51 AM

Same problem here.  Had an HR44-500 installed to replace an ill HR34 yesterday.  Whole home is set to "allow".  Genie 100% functional with the other receivers.  Apps do not work and still show the old HR34 receiver as the Living room unit.  Unable to validate the entered IP address.  DTV website has the unit correctly identified but says it's not connected to the internet eventhough the unit says and acts like it is.  Tried all the usual log offs and reboots without success.  Is this something that has just popped up or has it been ongoing with the HR44?

Thanks

 

We've only started seeing posts on this issue in the last few days, so it might have something to do with DirecTV and how the receivers are being activated. All the reports so far had to do with HR44's, however, BosFan is the first that is of a HR2x, which leads me to believe it is an issue on DirecTV's end.

 

Try contacting DirecTV and see if they will deactivate and then reactivate the problem receiver. There might be something on their backend that even though the website is showing the correct receivers being active, the system still thinks the old receiver is still active. You can try verifying with them that the old receiver really has been deactivated.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#28 OFFLINE   peds48

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Posted 07 August 2013 - 08:55 AM

We've only started seeing posts on this issue in the last few days, so it might have something to do with DirecTV and how the receivers are being activated. All the reports so far had to do with HR44's, however, BosFan is the first that is of a HR2x, which leads me to believe it is an issue on DirecTV's end.

Try contacting DirecTV and see if they will deactivate and then reactivate the problem receiver. There might be something on their backend that even though the website is showing the correct receivers being active, the system still thinks the old receiver is still active. You can try verifying with them that the old receiver really has been deactivated.

- Merg

Yes, there has been many post about this over at DirecTV forums as well. at this time it points to a DirecTV issue
Here’s to the crazy ones.
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#29 OFFLINE   The Merg

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Posted 07 August 2013 - 08:58 AM

http://www.dbstalk.c...suesdiscussion/

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#30 OFFLINE   ssabripo

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Posted 07 August 2013 - 12:05 PM

I know! :lol:

 

The OP keeps avoiding that question... :lol:


- Merg

Sent from my iPhone using DBSTalk mobile app

 

 

Yes guys, I said it earlier yesterday, I checked, and everything is set to "Allow".

 

I'm stumped :(



#31 OFFLINE   Steve

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Posted 07 August 2013 - 12:11 PM

Yes guys, I said it earlier yesterday, I checked, and everything is set to "Allow".

 

Missed that. Sorry!

 

I'm stumped :(

 

 

You're not alone: http://www.dbstalk.c...-2#entry3166675

 

http://www.dbstalk.c...o/#entry3166254


/steve

#32 OFFLINE   ssabripo

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Posted 07 August 2013 - 12:14 PM

 

 

well, I just checked my HD equipment list again, and as another poster pointed out, out of the blue it just showed up as "connected" now to internet, but apps still not seeing the receiver.

 

WHAT. THE. F*CK!!!! :bang

 

zs8HQFs.jpg



#33 OFFLINE   bver

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Posted 07 August 2013 - 01:04 PM

I'm having a similar issue...see here: http://www.dbstalk.c...location-names/  

 

On direct.com, my HR44 was showing as not connected (even though it was).  All of a sudden, it appeared on the website today as connected.  I still cannot connect from my iOS apps, though.  



#34 OFFLINE   The Merg

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Posted 07 August 2013 - 01:07 PM

Hey guys,

Post over in the other thread that I linked to above. Let's get everyone who has this issue posting in the same thread.


- Merg

Sent from my iPhone using DBSTalk mobile app

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#35 OFFLINE   cfjones3

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Posted 07 August 2013 - 05:45 PM

I AM HAVING THE EXACT SAME ISSUE!... I “upgraded” to the genie HR44-700 this past weekend and have not been able to locate the new receiver on my iPhone or iPad app!!!  The receiver IS DEFINITELY connected to my home wireless network!

 

On my iPhone I get the error message “your account receiver list could not be downloaded.”   Similar error messages result on my iPad.  Before the “upgrade” my apps worked just fine.

 I’ve tried everything listed in this thread, numerous times, including:

  • Uninstalled and reinstalled the DirecTV app
  • Reauthorized that receiver
  • Checked under settings, whole home, external devices…. Everything is set to "allow"

 

I’ve been the phone with the DirecTV helpdesk.  They sent a technician out who could not figure out the problem!

 

This is VERY Frustrating!!!  DirecTV, PLEASE FIX THIS OR CONNECT US WITH SOMEONE WHO CAN!!!

 

:bang   :bang   :bang   :bang


Edited by cfjones3, 07 August 2013 - 05:47 PM.


#36 OFFLINE   Laxguy

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Posted 07 August 2013 - 05:48 PM

Welcome Mr. Jones! 

 

In this case I'd advise a bit of patience, as there are two small issues that need to be fixed at the server (directv's, not yours!) level.

 

There's a link in one of Merg's posts; could you kindly check in there. 


"Laxguy" means a guy who loves lacrosse.

#37 OFFLINE   cfjones3

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Posted 07 August 2013 - 05:57 PM

Hey guys,

Post over in the other thread that I linked to above. Let's get everyone who has this issue posting in the same thread.


- Merg

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My bad, Merg... I did not see your request to redirect these posts until after I replied to this thread.  I will go ahead and re-post my reply in the thread you've linked to.



#38 OFFLINE   The Merg

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Posted 07 August 2013 - 06:51 PM

My bad, Merg... I did not see your request to redirect these posts until after I replied to this thread. I will go ahead and re-post my reply in the thread you've linked to.


No biggie. Just trying to make things easier for DirecTV in seeing there is an issue and how it is affecting people.


- Merg

Sent from my iPhone using DBSTalk mobile app

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#39 OFFLINE   gelat

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Posted 23 June 2014 - 10:07 PM

I solved this! Renamed my new HR44 online AND in the settings, reset it, and reauthorized it via directv.com under my equipment. Ipad and iPhone now see it.

#40 OFFLINE   Laxguy

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Posted 23 June 2014 - 10:22 PM

Thanks for the notification! Glad it's all set for you. 


"Laxguy" means a guy who loves lacrosse.





Also tagged with one or more of these keywords: Genie, HR44-700, iphone, iOS

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