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Guest Message by DevFuse

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Upgraded to HR44-700, but iOS apps cannot see the receiver. Please help

Genie HR44-700 iphone iOS

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57 replies to this topic

#51 OFFLINE   Steve

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Posted 26 June 2014 - 08:02 AM

Right, since they are already expending money on the built in wi-fi, they want to use that...

 

And we're back to square one, since the cat-5 is built-in as well. :P

 

Techs could provide the MAC address of the HR44 as proof of connection.


/steve

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#52 OFFLINE   Laxguy

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Posted 26 June 2014 - 08:05 AM

Or a sworn affidavit from the customer!  :) 

 

It really seems there is a basic flaw in the flow, could be fixed by a small change in marching orders. 


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#53 OFFLINE   peds48

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Posted 26 June 2014 - 08:22 AM

And we're back to square one, since the cat-5 is built-in as well. :P

 

Techs could provide the MAC address of the HR44 as proof of connection.

and you apparently missed my point earlier.  

 

First you can't chose what to provide, is not up to you.  this is DirecTV's job.  second you can connect ethernet and close out as "internal DECA" but you get paid less, so what I would do is slap on  a DECA BB and get pad as wired which can be 3x as much in pay 


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#54 OFFLINE   Steve

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Posted 26 June 2014 - 08:33 AM

First you can't chose what to provide

 

DIRECTV decides in advance how the customer will connect to his LAN?


/steve

#55 OFFLINE   peds48

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Posted 26 June 2014 - 08:35 AM

DIRECTV decides in advance how the customer will connect to his LAN?

NO, you can't decide what info to provide. you said provide MAC address, that is NOT the process.  you can't make a new process just for  (you own) tech's convenience 


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#56 OFFLINE   kram

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Posted 29 June 2014 - 08:45 AM

I have a somewhat similar problem. I replaced a fried HR44-200 with a refurb HR44-700. Now my iPhone app continually displays the wrong "Currently Watching on TV" program. No problem with the iPad app, however.


Sent from my iPhone using DBSTalk

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 


#57 OFFLINE   peds48

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Posted 29 June 2014 - 08:46 AM

I have a somewhat similar problem. I replaced a fried HR44-200 with a refurb HR44-700. Now my iPhone app continually displays the wrong "Currently Watching on TV" program. No problem with the iPad app, however.


Sent from my iPhone using DBSTalk

make sure you are selecting the correct DVR


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#58 OFFLINE   kram

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Posted 29 June 2014 - 12:23 PM

The correct one is selected.


Sent from my iPhone using DBSTalk

SlimLine w/SWM-16 // HR44-700 w/Samsung UN55HU8550 UHD 4K TV and Samsung Blu-ray BD-H6500 // HR24-200 w/Sony KDL-46XBR9 TV, Pioneer Elite VSX-23TXH A/V Receiver, and Sony Blu-Ray BDP-S3100 // HR24-100 w/Samsung UN40ES6100 TV // DirecTV since 2001
 






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