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Deactivated Receivers Listed in Apps - Issues/Discussion


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91 replies to this topic

#26 OFFLINE   KOTULCN

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Posted 08 August 2013 - 11:29 AM

Still not working for me on either my iPad or iPhone!

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#27 OFFLINE   spidey

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Posted 08 August 2013 - 11:43 AM

Actually there is still one hiccup. The hr44 playlist doesn't show on iPad application. The hr44 does show up in the control panel, I can change channels etc just doesn't show the playlist. Geniego every so often looses the hr24 so a reset of it does get it back and populated.

#28 OFFLINE   bfrost

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Posted 08 August 2013 - 11:54 AM

I tried the 30sec-red-button-holdery-fix but my newly installed HR44-700 still doesn't show up on my iPad list of receivers.



#29 OFFLINE   bver

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Posted 08 August 2013 - 12:36 PM

Spidey, Good to hear that your issues are at least partially solved.  No improvements on my end, but perhaps the fix is still being implemented.  I'll be sure to post when I have an update or things are fixed.  



#30 OFFLINE   Laxguy

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Posted 08 August 2013 - 01:02 PM

I tried the 30sec-red-button-holdery-fix but my newly installed HR44-700 still doesn't show up on my iPad list of receivers.

 On what did you try this 30 second RBR hold?


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#31 OFFLINE   bfrost

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Posted 08 August 2013 - 01:48 PM

 On what did you try this 30 second RBR hold?

on my hr44-700



#32 OFFLINE   The Merg

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Posted 08 August 2013 - 02:01 PM

on my hr44-700

 

The 30 second reset is performed on the GenieGo to reset that device.

 

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SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
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HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#33 OFFLINE   bfrost

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Posted 08 August 2013 - 03:10 PM

Makes sense that it was less than successful :)



#34 OFFLINE   spidey

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Posted 08 August 2013 - 03:31 PM

Well looks like geniego is doing well seeing the genie now however it keeps loosing the hr24 30 second rest of geniego box usually gets it back but doesn't stay.

#35 OFFLINE   spidey

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Posted 08 August 2013 - 04:29 PM

So the iPad app still doesn't see playlist of the HR44 but does see it. The geniego on iPad and iPhone only sees the hr21 and the hr44 needs resets to get the hr24 listb

#36 OFFLINE   Laxguy

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Posted 08 August 2013 - 04:56 PM

Makes sense that it was less than successful :)

 

Oh, yeah! I kinda thought that might be the case when I saw no mention of GenieGo! You can do various levels of reset via the menu on the '44. I've never done anything but the lowest level restart, thanks be! 


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#37 OFFLINE   KOTULCN

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Posted 08 August 2013 - 05:35 PM

Any update on progress from Directv?

#38 OFFLINE   abrender

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Posted 08 August 2013 - 05:45 PM

Actually there is still one hiccup. The hr44 playlist doesn't show on iPad application. The hr44 does show up in the control panel, I can change channels etc just doesn't show the playlist. Geniego every so often looses the hr24 so a reset of it does get it back and populated.

During my installation of the HR44... the installer had to call support to get my HR22 properly Whole Home authorized... during that time, the phone tech said playlists won't show on your iPad until your HR44 shows as Internet: Yes .  I have no way of knowing is this is true because mine still says NO and my iPad app still is attempting to find the old one and the new HR44 is not showing.  I did get a GenieGo but I am really not concerned about it not working until these other issues are resolved.



#39 OFFLINE   BosFan

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Posted 08 August 2013 - 05:59 PM

At 48 hours plus since the replacement HR23 was activated, no changes, still "offline" from the iPad/Android/D* website - still waiting


Living room: Panasonic VIERA TC-P55ST30, HR23-700, Sony BDP-N460, Yamaha HTR-6140, Harmony 700
Family room: HR24-500, Sony PlayStation 3, Yamaha R-7, Harmony 700

Master Bedroom: Samsung PN51F5300, Vizio SV421XVT, HR21-200

Child's Bedroom: Vizio VA26L, Roku Stick
SL-3, DECA, Whole-Home DVR, DTV since 4/09

Life isn’t like a box of chocolates…it’s more like a jar of jalapenos. What you do today might burn your *** tomorrow.
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#40 OFFLINE   sobiloff

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Posted 08 August 2013 - 06:56 PM

Hi everyone, I started a thread in another location, but kind folks pointed me over here. I'm in the same boat, it seems: On Tuesday I replaced an HR20-700 (and a standard definition R??) with an HR34-700 plus one client and the GenieGO. The Genie's not appearing in my iPad app, and the GenieGO can't be found, either ("missing one or more system requirements to activate"). My equipment page shows the Genie as not connected to the internet, but it is (good IP address via wired connection, all devices on the same subnet, can watch video on demand, etc.). I don't see my old equipment listed there.

 

Oh, and like abrender noted, my installers had to call support to get Whole Home authorized.

 

I got a voicemail from my installer team this afternoon that it's a known problem and DIRECTV's working on a resolution. Fingers crossed it gets sorted out soon!



#41 OFFLINE   peds48

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Posted 08 August 2013 - 08:52 PM

DirecTV has implemented some changes by the whole issue is not resolve yet
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#42 OFFLINE   spidey

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Posted 09 August 2013 - 05:09 AM

DirecTV has implemented some changes by the whole issue is not resolve yet

Today on the iPad app I am seeing all DVR's   reset of geniego also shows all however wait and see if later today everything is still listed



#43 OFFLINE   sangs

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Posted 09 August 2013 - 05:20 AM

Still a no-go for me. While all my DVRs and STBs are showing up as connected to the internet on the Directv.com equipment page and I am finally able to log into the iPhone and iPad apps, I still receive a message on the apps of "Receiver Error. Your account receiver list could not be downloaded." So the apps remain utterly useless.



#44 OFFLINE   bfrost

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Posted 09 August 2013 - 08:27 AM

Still no love for me either. IPad app lists no connected receivers even though my Genie now shows as Internet Connected on their site and is able to do VoD.



#45 OFFLINE   sobiloff

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Posted 09 August 2013 - 09:20 AM

Well, mine's working this morning! Both the DIRECTV iPad app and the GenieGO iPhone apps see my devices. My Equipment page now shows that my Genie's connected to the Internet.



#46 OFFLINE   bver

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Posted 09 August 2013 - 01:22 PM

I'm halfway there...two of my receivers are appearing in iOS with the correct location names.  Still no HR44 though.  



#47 OFFLINE   BosFan

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Posted 09 August 2013 - 05:11 PM

Day three, iPad, Android are connected. D* still indicates internet no but I can schedule recording from the website so I'm happy. 3 days seems to be the lucky number.


Living room: Panasonic VIERA TC-P55ST30, HR23-700, Sony BDP-N460, Yamaha HTR-6140, Harmony 700
Family room: HR24-500, Sony PlayStation 3, Yamaha R-7, Harmony 700

Master Bedroom: Samsung PN51F5300, Vizio SV421XVT, HR21-200

Child's Bedroom: Vizio VA26L, Roku Stick
SL-3, DECA, Whole-Home DVR, DTV since 4/09

Life isn’t like a box of chocolates…it’s more like a jar of jalapenos. What you do today might burn your *** tomorrow.
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#48 OFFLINE   KOTULCN

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Posted 09 August 2013 - 05:18 PM

My Genie (HR44) was added on Sunday and my HR22 was removed. Still not HR44 and HR22 is still showing although not available for recording!

#49 OFFLINE   sangs

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Posted 10 August 2013 - 03:31 PM

Still no love here. I can log into the app(s), but cannot see any of my receivers and cannot watch any programming. Also cannot log into HBO Go and cannot schedule anything from the Directv website. They gave me a $10 credit for my troubles at least, but I'd rather have these things working like they're supposed to work, it's been six full days now. (Although I didn't appreciate them telling me they'd give me a $10 credit, despite the fact that these are free services provided by Directv. I didn't want to get into a back-and-forth with the representative, but that's a bit disingenuous I think.)


Edited by sangs, 10 August 2013 - 03:32 PM.


#50 OFFLINE   spidey

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Posted 10 August 2013 - 06:41 PM

Still to seeing hr24 have opened a separate thread in connected home forum on this




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