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Deactivated Receivers Listed in Apps - Issues/Discussion


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91 replies to this topic

#21 OFFLINE   The Merg

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Posted 08 August 2013 - 10:56 AM

Just checked issues resolved I see genie in geniego and iPad application.

 

Great to hear!

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


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#22 OFFLINE   spidey

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Posted 08 August 2013 - 10:59 AM

Great to hear!
 
- Merg

thanx for all your help on this. This is what makes this forum great but also that directv folks get directly involved as well

#23 OFFLINE   Laxguy

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Posted 08 August 2013 - 11:00 AM

Welcome, abrender! 

 

Spidey- Glad that the issue is resolved! 


"Laxguy" means a guy who loves lacrosse.

#24 OFFLINE   The Merg

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Posted 08 August 2013 - 11:03 AM

thanx for all your help on this. This is what makes this forum great but also that directv folks get directly involved as well

 

Anytime.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#25 OFFLINE   spidey

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Posted 08 August 2013 - 11:04 AM

Only thing of notice is the web site still shows the HR44 as not connected but everything is working so no complaints



#26 OFFLINE   KOTULCN

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Posted 08 August 2013 - 11:29 AM

Still not working for me on either my iPad or iPhone!

#27 OFFLINE   spidey

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Posted 08 August 2013 - 11:43 AM

Actually there is still one hiccup. The hr44 playlist doesn't show on iPad application. The hr44 does show up in the control panel, I can change channels etc just doesn't show the playlist. Geniego every so often looses the hr24 so a reset of it does get it back and populated.

#28 OFFLINE   bfrost

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Posted 08 August 2013 - 11:54 AM

I tried the 30sec-red-button-holdery-fix but my newly installed HR44-700 still doesn't show up on my iPad list of receivers.



#29 OFFLINE   bver

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Posted 08 August 2013 - 12:36 PM

Spidey, Good to hear that your issues are at least partially solved.  No improvements on my end, but perhaps the fix is still being implemented.  I'll be sure to post when I have an update or things are fixed.  



#30 OFFLINE   Laxguy

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Posted 08 August 2013 - 01:02 PM

I tried the 30sec-red-button-holdery-fix but my newly installed HR44-700 still doesn't show up on my iPad list of receivers.

 On what did you try this 30 second RBR hold?


"Laxguy" means a guy who loves lacrosse.

#31 OFFLINE   bfrost

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Posted 08 August 2013 - 01:48 PM

 On what did you try this 30 second RBR hold?

on my hr44-700



#32 OFFLINE   The Merg

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Posted 08 August 2013 - 02:01 PM

on my hr44-700

 

The 30 second reset is performed on the GenieGo to reset that device.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#33 OFFLINE   bfrost

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Posted 08 August 2013 - 03:10 PM

Makes sense that it was less than successful :)



#34 OFFLINE   spidey

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Posted 08 August 2013 - 03:31 PM

Well looks like geniego is doing well seeing the genie now however it keeps loosing the hr24 30 second rest of geniego box usually gets it back but doesn't stay.

#35 OFFLINE   spidey

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Posted 08 August 2013 - 04:29 PM

So the iPad app still doesn't see playlist of the HR44 but does see it. The geniego on iPad and iPhone only sees the hr21 and the hr44 needs resets to get the hr24 listb

#36 OFFLINE   Laxguy

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Posted 08 August 2013 - 04:56 PM

Makes sense that it was less than successful :)

 

Oh, yeah! I kinda thought that might be the case when I saw no mention of GenieGo! You can do various levels of reset via the menu on the '44. I've never done anything but the lowest level restart, thanks be! 


"Laxguy" means a guy who loves lacrosse.

#37 OFFLINE   KOTULCN

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Posted 08 August 2013 - 05:35 PM

Any update on progress from Directv?

#38 OFFLINE   abrender

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Posted 08 August 2013 - 05:45 PM

Actually there is still one hiccup. The hr44 playlist doesn't show on iPad application. The hr44 does show up in the control panel, I can change channels etc just doesn't show the playlist. Geniego every so often looses the hr24 so a reset of it does get it back and populated.

During my installation of the HR44... the installer had to call support to get my HR22 properly Whole Home authorized... during that time, the phone tech said playlists won't show on your iPad until your HR44 shows as Internet: Yes .  I have no way of knowing is this is true because mine still says NO and my iPad app still is attempting to find the old one and the new HR44 is not showing.  I did get a GenieGo but I am really not concerned about it not working until these other issues are resolved.



#39 OFFLINE   BosFan

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Posted 08 August 2013 - 05:59 PM

At 48 hours plus since the replacement HR23 was activated, no changes, still "offline" from the iPad/Android/D* website - still waiting


Living room: Panasonic VIERA TC-P55ST30, HR23-700, Sony BDP-N460, Yamaha HTR-6140, Harmony 700
Family room: Vizio SV421XVT, HR24-500, Sony PlayStation 3, Yamaha R-7, Harmony 700
Bedroom: Vizio VA26L, HR21-200
SL-3, DECA, Whole-Home DVR, DTV since 4/09

Life isn’t like a box of chocolates…it’s more like a jar of jalapenos. What you do today might burn your *** tomorrow.
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#40 OFFLINE   sobiloff

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Posted 08 August 2013 - 06:56 PM

Hi everyone, I started a thread in another location, but kind folks pointed me over here. I'm in the same boat, it seems: On Tuesday I replaced an HR20-700 (and a standard definition R??) with an HR34-700 plus one client and the GenieGO. The Genie's not appearing in my iPad app, and the GenieGO can't be found, either ("missing one or more system requirements to activate"). My equipment page shows the Genie as not connected to the internet, but it is (good IP address via wired connection, all devices on the same subnet, can watch video on demand, etc.). I don't see my old equipment listed there.

 

Oh, and like abrender noted, my installers had to call support to get Whole Home authorized.

 

I got a voicemail from my installer team this afternoon that it's a known problem and DIRECTV's working on a resolution. Fingers crossed it gets sorted out soon!






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