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Deactivated Receivers Listed in Apps - Issues/Discussion


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91 replies to this topic

#51 OFFLINE   The Merg

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Posted 10 August 2013 - 06:45 PM

Still to seeing hr24 have opened a separate thread in connected home forum on this


Keep it in this thread as it's all related.


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HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

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#52 OFFLINE   spidey

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Posted 11 August 2013 - 02:59 AM

Ok to keep it all in this thread a 30 second reset of geniego does provide me the HR24-500 playlist however after 3 minutes it disappears and just shows the HR21 and the HR44.  If I attempt to play something from the HR24 when it is in the playlist the app says preparing video quality or something like that and just freezes there.   Returning to app and HR24 gone.  Same behaviour on iPad, iPhone and windows xp laptop.



#53 OFFLINE   ssabripo

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Posted 11 August 2013 - 07:46 AM

Nothing yet on my end :(

Still showing the old hr24 and will not pick up the hr44 on my iPad n iPhone

#54 OFFLINE   acostapimps

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Posted 11 August 2013 - 09:40 AM

I don't know about the GenieGo but in the IOS Ipad app if the HR44 doesn't show then receiver is turned off, and would appear if you turn it back on, but every other receiver if any should work regardless if its on or off.


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Directv Wireless Mini Client C41W-100 (Deactivated)
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#55 OFFLINE   dels28

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Posted 11 August 2013 - 10:11 AM

I also don't have the HR44 showing up on the ipad application and the DVrs removed last week are still showing up.
HR 44-700
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#56 OFFLINE   KOTULCN

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Posted 11 August 2013 - 10:12 AM

My old receiver that is no longer connected is still showing up, still no HR44.
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#57 OFFLINE   spidey

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Posted 12 August 2013 - 10:11 AM

The iPhone app has been showing playlist stuff so yesterday I was on a Wifi network outside home and connected to geniego, took forever, and than told me no recordings.   I hope they get these issues resolved so I am not finding geniego to function enough to rely on and was hoping to get rid of the slingboxes



#58 OFFLINE   ssabripo

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Posted 13 August 2013 - 07:58 AM

C'MON DIRECTV.... GET IT TOGETHER!!!! 

 

This is really frustrating! I can't record when I'm not home because the stupid iPhone app won't show my HR44!!   :bang  :blackeye:



#59 OFFLINE   abrender

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Posted 13 August 2013 - 08:01 AM

It has been since last Wed and my HR44 still shows as not being connected to the internet on DTV site.  However, like many of you, it is and I have access to VOD/Apps.  On another positive note, as of Sunday, my iPad app started to show the new receiver and I am able to see playlists.  My GenieGo was still not behaving but at the time I just assumed it was because of the reported status on the DTV website.  Initially I was trying to activate it using the Mac software for it but it could never find it or it continued to say I was missing requirements though that was not the case.  I became bored and on my virtual Windows 7 machine loaded on my Mac I installed the Windows version of the software.  The Windows version could not find it either but presented an option that the Mac version did not.  It allowed me to type in the serial number and that did the trick.  Once the GenieGo was activated, the Mac version of the software mysteriously began working without issue.  So I guess woe to the person who does not have Windows.  I loaded the iphone version of the GenieGo app on my iPad (because they don't seem to have one for iPad native) and attempted my Android but because my device is rooted it won't run.  Retarded at many levels there.  

 

My HR44 had a software update this morning.  I checked online a few hours later but still the status shows Internet Connected: No.  Perhaps this update will change some things for folks? 



#60 OFFLINE   cfjones3

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Posted 13 August 2013 - 08:04 AM

C'MON DIRECTV.... GET IT TOGETHER!!!!

This is really frustrating! I can't record when I'm not home because the stupid iPhone app won't show my HR44!! :bang :blackeye:


I agree with ssabripo, EXPONENTIALLY! This is VERY, VERY FRUSTRATING!!! It defeats my whole purpose for subscribing to DirecTV. I schedule MOST of my DVR recordings while I am away from home. THIS ISNT WORKING, DirecTV!

#61 OFFLINE   Laxguy

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Posted 13 August 2013 - 08:09 AM

Until this is fixed, you can sign on via DIRECTV's website and set recordings from afar, via laptop, iPhone, iPad, and probably all sorts of tablets and other phones.


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#62 OFFLINE   KOTULCN

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Posted 13 August 2013 - 11:43 AM

Well today's Directv iPad app update didn't fix issue! Why push an app update that doesn't fix known issues? C'mon Directv!!

#63 OFFLINE   Laxguy

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Posted 13 August 2013 - 02:49 PM

Because not all issues are within an app, or IRD, or mobile device!


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#64 OFFLINE   peds48

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Posted 13 August 2013 - 08:41 PM

Well today's Directv iPad app update didn't fix issue! Why push an app update that doesn't fix known issues? C'mon Directv!!

Yes this issue is not specific to the app but rather a server issue.


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#65 OFFLINE   cfjones3

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Posted 14 August 2013 - 12:39 AM

Until this is fixed, you can sign on via DIRECTV's website and set recordings from afar, via laptop, iPhone, iPad, and probably all sorts of tablets and other phones.

Laxguy... i have not been able to set recordings via DirecTV's website AT ALL!  Since my upgrade, I've not been able to establish a recording on my laptop, iPhone, or iPad. Right now, it's just not possible, neither via any apps, or direct login to the DirecTV website.  When I do attempt to set a recording via the website, I only get an error message that says the following:

 

"We were unable to process your request at this time. Please try again, or call Customer Service at 1-800-531-5000."

 

SMH!



#66 OFFLINE   Laxguy

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Posted 14 August 2013 - 07:31 AM

Ouch! Didn't realize how badly you were shut out. Have you gone through Settings and made sure external devices are allowed? That may not even be necessary, but it's the only thing I can think of besides a reboot of the box. 


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#67 OFFLINE   ssabripo

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Posted 14 August 2013 - 12:33 PM

Ouch! Didn't realize how badly you were shut out. Have you gone through Settings and made sure external devices are allowed? That may not even be necessary, but it's the only thing I can think of besides a reboot of the box. 

Yes, this has been mentioned several times in previous threads, and we have all tried it with no result.

 

The issue is not in the end-user's side, but a server interface side at their end.



#68 OFFLINE   KOTULCN

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Posted 15 August 2013 - 08:38 PM

My HR44 is up and running on my iPad!!!


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#69 OFFLINE   Laxguy

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Posted 15 August 2013 - 08:43 PM

Good to hear! Although, taken literally..... :)


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#70 OFFLINE   KOTULCN

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Posted 15 August 2013 - 08:44 PM

It's showing as active on my iPhone too!


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#71 OFFLINE   cfjones3

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Posted 15 August 2013 - 08:46 PM

My HR44 is up and running on my iPad!!!


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YES! YES! YES!.... FINALLY!!!  IT LOOKS LIKE THE APPS ARE BACK UP AN RUNNING!!!  I CAN NOW ACCESS MY HR44 ON MY iPhone AND iPad.  CHECK YOUR APPS EVERYONE, I HOPE YOU ARE ARE UP AND RUNNING NOW!



#72 OFFLINE   cfjones3

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Posted 15 August 2013 - 08:47 PM

YES! YES! YES!.... FINALLY!!!  IT LOOKS LIKE THE APPS ARE BACK UP AN RUNNING!!!  I CAN NOW ACCESS MY HR44 ON MY iPhone AND iPad.  CHECK YOUR APPS EVERYONE, I HOPE YOU ARE ARE UP AND RUNNING NOW!

 

YES! YES! YES!.... FINALLY!!!  IT LOOKS LIKE THE APPS ARE BACK UP AND RUNNING!!!  I CAN NOW ACCESS MY HR44 ON MY iPhone AND iPad.  CHECK YOUR APPS EVERYONE, I HOPE YOU ALL ARE UP AND RUNNING NOW!  :righton: :righton: :righton:


Edited by cfjones3, 15 August 2013 - 08:48 PM.


#73 OFFLINE   Lenard

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Posted 15 August 2013 - 10:05 PM

YES! YES! YES!.... FINALLY!!!  IT LOOKS LIKE THE APPS ARE BACK UP AND RUNNING!!!  I CAN NOW ACCESS MY HR44 ON MY iPhone AND iPad.  CHECK YOUR APPS EVERYONE, I HOPE YOU ALL ARE UP AND RUNNING NOW!  :righton: :righton: :righton:

 

 

Same Here:

 

 

Its working now. I can make a recording from the web site to my Genie and my iPhone and iPad apps

can now see all my receivers including the Genie and the old receivers no longer show up.

Someone was telling the truth about when this would be fixed.

 

Thanks Directv, I think you guys were sweating on this issue.



#74 OFFLINE   Laxguy

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Posted 15 August 2013 - 11:55 PM

Ah, rewards to the faithful! (the unfaithful got 'em, too!) ....

 

Good news, gents. 


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#75 OFFLINE   spidey

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Posted 16 August 2013 - 04:34 AM

Well My HR24 still isn't showing up on genie go.






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