I have 3 HD DVRs that all received 0x0736 a few days ago and seem to be working fine. My H21-200 HD receiver received 0x4736 last night and is not working. It boots up and starts playing the current channel. But, within a couple of minutes, the unit freezes and no longer responds to the remote or the front panel buttons. It does keep playing the current channel but is otherwise frozen. I did a couple of red button resets, but the behavior continued. I forced a re-download of 0x4736, but nothing changed. Is there some way to do a deeper level reset or something else I can try before I call DirecTV support?
Update: I called DirecTV support and, after troubleshooting for a time, they decided to replace the receiver.
I thought that my problem was bad hardware, but my replacement receiver has exactly the same problem.
DirecTV sent me an H23-600 to replace my H21-200. I installed it yesterday, and it seemed to be working fine. I failed to notice the version of software it was running.
This morning, the box had crashed hard (no response to power switch or the red button reset). I pulled the power cable and reset the box. When it came up, I noted that The 0x4736 software was pushed to the box at 3:30 AM today. Unfortunately, this receiver had exactly the same problem as the one that was replaced -- the box freezes or responds very, very slowly to the remote or the front panel buttons. I forced it to re-download 0x4736, but it still comes up and freezes after a couple of minutes. When it first came up after redownloading 0x4736, it says that it needs to download additional software (which I let it do). I hadn't seen that before.
I will have to call DirecTV support again, but getting another replacement is big pain. And, since this problem happened again with a new replacement, I am wary that if they send me another box, I will have the same problem.
Any thoughts on what could be causing this? The receiver is on a network with my other 3 DVRs, and the network setup seems to be working fine (I validated this when it first came up, before it froze). Should I try booting up without the Ethernet connected just to see if the box is more stable that way at first?
I checked DirecTV Forums. According to this thread - http://forums.direct...thread/11252125
(which I started on the same problem), at least one user has the same problem I do and DirecTV is blaming the presence of a Sonos system on his network for the issue. I will try to disable the Sonos tonight to test this out, but I need Sonos to work. I have had both on the same network for several years with no issue. But, this issue may have come up with the latest software.
Indeed, I think that the issue is interference between my Sonos and the DirecTV receiver. If I turn off the Sonos and reboot the receiver, the receiver works fine and continues to do so for some time. As soon as I plug the Sonos back in and it boots up, the receiver slows down and, within a minute or two, it freezes. This interference only began when the 0x4736 software was downloaded into the receiver. I have had the Sonos installed at my house and on the same network as the receiver for more than one year.
Edited by mfeinstein, 27 August 2013 - 08:37 PM.