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Guest Message by DevFuse

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Geniego and HR24-500 issues


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6 replies to this topic

#1 OFFLINE   spidey

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Posted 10 August 2013 - 06:06 PM

So i am trying to see if others are having similar issues. I can only get the playlistnofnthe HR24-500 to show up after a 30 second reset. However the playlist remains for maybe 3 minutes and any attempts to watch an tie, on the 24 playlist just hangs.

I have been on the phone with directv for days is ce the install and they have apparently escalated to engineering however they never have a status update etc.

I can see my HR21 and HR44 playlist fine and can playback recordings. We even tried today to make the HR21 the primary versus the HR24 and reset everything and still same behavior.

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#2 OFFLINE   NR4P

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Posted 10 August 2013 - 06:43 PM

A few folks have reported issues with the HR24-500. I had it too.  Specifically it won't prepare anything and in home streaming shows a busy message.  If that's what you have as your problem, I read somewhere on dbstalk but don't recall where that a fix is coming.  I just don't know when and have any more than that.



#3 OFFLINE   The Merg

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Posted 10 August 2013 - 06:47 PM

A few folks have reported issues with the HR24-500. I had it too. Specifically it won't prepare anything and in home streaming shows a busy message. If that's what you have as your problem, I read somewhere on dbstalk but don't recall where that a fix is coming. I just don't know when and have any more than that.


I do remember reading that too about the HR24-500 and the GenieGo.


- Merg

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Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#4 OFFLINE   HoTat2

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Posted 10 August 2013 - 09:33 PM

Just ran a streaming test from my sister's HR24-500 to the GenieGo then PC app installed on an office computer. Appears to function just fine. ill try a preparation test later.


DIRECTV sub. since Sep. of '95


#5 OFFLINE   spidey

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Posted 11 August 2013 - 02:56 AM

In my case the genie go sees the HR24 in its dvr playlist settings I can hide or enable it however the playlist doesnt show up when looking to choose something to watch.   Further a 30 second reset brings the playlist back but it hangs around for no more than 3 minutes and if you try to play anything after the reset it just says preparing video



#6 OFFLINE   NR4P

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Posted 11 August 2013 - 08:04 AM

Not all HR24-500's exhibit the behavior described.  I know of another person like me that has the behavior and others that don't.

 

I understand a resolution is coming.



#7 OFFLINE   taylorhively

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Posted 12 October 2013 - 07:39 PM

Not all HR24-500's exhibit the behavior described.  I know of another person like me that has the behavior and others that don't.

 

I understand a resolution is coming.

Did this fix get released?  For the life of me I cannot get shows to prepare or stream from my HR24-500.  It works fine with my two HR20's and HR44..  I have tried everything, and I mean everything;


5 DirecTV HD DVRs: HR20-700, HR20-700, HR22-100, HR21-100, HR24-500
60" Sony SXRB HD




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