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DVDs and Games no longer from Blockbuster by mail


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#26 OFFLINE   Grandude

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Posted 14 August 2013 - 08:50 AM

I'm going to miss the disk in the mail but luckily my wife subscribes to Netflix so the disks will still come.  Unfortunate that her tastes in movies is so so different from mine. 

 

If they are going to stop mailing out disks do we have the option of not returning any that we might have in our grubby little hands? :sure:


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#27 OFFLINE   clotter

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Posted 14 August 2013 - 12:07 PM

I also echo the sentiments expressed so far and am disappointed that discs by mail will be dropped.  I'm a critic of the service.  It leaves much to be desired.  Its shortcomings have been well covered here before.

 

But I like the idea of getting a disc in the mail.  I like old movies, serials and TV shows and that content is unlikely to be streamed.  And I like having one disc at a time sitting in my DVD player so I can watch a chapter at a time when I have an opportunity.  I don't want to have instant access to everything.  It's like drinking from a fire hose.  When I have a limited number of discs at my fingers, I'm going to enjoy them much more.  The queue helps me organize and prioritize my viewing.  Maybe it's an odd opinion, but I prefer to not having immediate access to everything, i.e. instant gratification.

We must be from similar molds...

 

Count me very disappointed. I got the email on Monday.

 

I live in the country and the BB disc by mail was a nice perk and my only source at this time for getting new releases on Blu-ray. In fact, the BB program came at about the same time that Netflix started charging more for Blu-ray discs, so it was an easy choice to cut the disc service out of my Netflix subscription. Having said that, I kept the streaming service from Netflix. Not only do I find Dish streaming to be vastly inferior to Netflix streaming, but I don't really get the point of it. From what I've seen, the streaming is basically limited to the programming I subscribe to. If I really want to see a particular program, I'll just DVR it. The addtional channels are OK, but by the time movies make their way to Epix, I've already seen them at the theater or on disc. I think I just talked myself into taking my $10 a month from Dish and putting it back on Netflix. :)



#28 OFFLINE   Stewart Vernon

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Posted 14 August 2013 - 01:26 PM

I understand disappointment... but let's be brutally honest.  Blockbuster went out of business a LONG time ago.  Dish bought them in their bankruptcy proceedings...  so it is nothing short of a miracle in many ways that any semblance of Blockbuster DVD rentals still exists.


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#29 OFFLINE   ggotch5445

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Posted 15 August 2013 - 08:24 AM

I understand disappointment... but let's be brutally honest.  Blockbuster went out of business a LONG time ago.  Dish bought them in their bankruptcy proceedings...  so it is nothing short of a miracle in many ways that any semblance of Blockbuster DVD rentals still exists.

Unquestionably!

 

But this is a forum to express our thoughts, likes, dislikes- and sometimes such feedback leads to new ideas. 

 

I am personally disappointed, at this point, about Dish's decision, but I would be ecstatic if the old, disc-at-home model morphed into a fantastic, all-encompassing, high quality movie streaming service. I suspect such a service is just around the corner- but not likely from a company already established.



#30 OFFLINE   pmjones

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Posted 15 August 2013 - 09:16 AM

I understand disappointment... but let's be brutally honest.  Blockbuster went out of business a LONG time ago.  Dish bought them in their bankruptcy proceedings...  so it is nothing short of a miracle in many ways that any semblance of Blockbuster DVD rentals still exists.

 

It does not appear that the Blockbuster DVD service is ending for regular Blockbuster subscribers (www.blockbuster.com) so I guess my question would be - why take something away from Dish subscribers when Dish owns Blockbuster?  The service is there, just no longer for us.



#31 OFFLINE   Stewart Vernon

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Posted 15 August 2013 - 12:46 PM

It does not appear that the Blockbuster DVD service is ending for regular Blockbuster subscribers (www.blockbuster.com) so I guess my question would be - why take something away from Dish subscribers when Dish owns Blockbuster?  The service is there, just no longer for us.

If that is the case... then they would just be cancelling the free service for Dish subscribers of that package.  When they added mailed-DVDs to that $10 package of Dish channels, they didn't change the price... so it was a freebie.  Maybe they decided it wasn't worth continuing as a free service and they knew people would balk at a price-increase... so just decided to phase it out BUT give you the option of the old Blockbuster program if you wanted to pay the separate fee.


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#32 OFFLINE   pmjones

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Posted 15 August 2013 - 01:06 PM

If that is the case... then they would just be cancelling the free service for Dish subscribers of that package.  When they added mailed-DVDs to that $10 package of Dish channels, they didn't change the price... so it was a freebie.  Maybe they decided it wasn't worth continuing as a free service and they knew people would balk at a price-increase... so just decided to phase it out BUT give you the option of the old Blockbuster program if you wanted to pay the separate fee.

 

I would be all in for giving us the option of adding the DVD service ala carte as opposed to killing it outright (or making us spend $ 10 over at blockbuster.com as a separate customer).   How about bumping down the movie package to $ 8 or so given the loss of DVDs (most of us are getting it half price anyway) and add an ala carte DVD delivery option of $ 4 or so?  The mechanics are already in place - if it needs better funding to make the DVD program work, so be it.  $ 4 is still much cheaper than going to Netflix DVD delivery and we can still take advantage of the Dish/BB marriage.

 

The frustration here is that Dish didn't even attempt to 'fix' a situation that was not penciling out - they just killed it. 


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#33 OFFLINE   BqWUDUDj

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Posted 15 August 2013 - 03:28 PM

I understand disappointment... but let's be brutally honest.  Blockbuster went out of business a LONG time ago.  Dish bought them in their bankruptcy proceedings...  so it is nothing short of a miracle in many ways that any semblance of Blockbuster DVD rentals still exists.

 

Sorry but I disagree with this.  DIsh is not a charity organization or some startup trying a new idea to get a foothold.  It's a serious, established business.  They should have done due diligence and prepared a business case and only gone forward if they could make a profit.  Early on when disk by mail went live, people were saying similar things -- "give them a chance", "they are still working out the wrinkles"...  If it wasn't ready for prime time, they shouldn't have released it.  Dish gets no credit for me for doing "miracles" which turn out to be a bait-and-switch.



#34 OFFLINE   Stewart Vernon

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Posted 15 August 2013 - 06:07 PM

I would be all in for giving us the option of adding the DVD service ala carte as opposed to killing it outright (or making us spend $ 10 over at blockbuster.com as a separate customer).   How about bumping down the movie package to $ 8 or so given the loss of DVDs (most of us are getting it half price anyway) and add an ala carte DVD delivery option of $ 4 or so?  The mechanics are already in place - if it needs better funding to make the DVD program work, so be it.  $ 4 is still much cheaper than going to Netflix DVD delivery and we can still take advantage of the Dish/BB marriage.

 

The frustration here is that Dish didn't even attempt to 'fix' a situation that was not penciling out - they just killed it. 

Why should they drop the price of the movie package due to dropping the DVD rentals when they never raised the price of the movie package when they added the DVD rentals in the first place?

 

Sorry but I disagree with this.  DIsh is not a charity organization or some startup trying a new idea to get a foothold.  It's a serious, established business.  They should have done due diligence and prepared a business case and only gone forward if they could make a profit.  Early on when disk by mail went live, people were saying similar things -- "give them a chance", "they are still working out the wrinkles"...  If it wasn't ready for prime time, they shouldn't have released it.  Dish gets no credit for me for doing "miracles" which turn out to be a bait-and-switch.

Dish didn't buy Blockbuster for the DVD rental business... they bought it for the streaming content and had thoughts of trying to do something competitive with Netflix...  they really only appear to have kept the DVD rental part of the business because it was already there...  they have been closing more stores again lately, so dropping the mail-order DVDs was just a matter of time.


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#35 OFFLINE   CeeWoo

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Posted 16 August 2013 - 10:10 AM

My 6 months at half price just ended a couple days ago...my savings is $5 (I was probably just gonna let it go anyhow)

Looks like Dish is going to save me $10 by giving me another reason to drop the BlockBuster package. The blu-rays by mail were the only thing really keeping me in the package ever since HDNet Movies dropped out and got watered down in the regular packages. The Epix channels are ok, but I've got all the Marvel movies on Blu so they are kind of useless. We do watch Palladia, but I've seen a number of concerts repeated on the VH1 channels. I live in the sticks so the streaming part of the package does not do me any good. I'll just give Red Box a go for the occasional movie for he kids.



#36 OFFLINE   sledhead 700

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Posted 17 August 2013 - 09:08 AM

The math is simple for Dish.  $10 a month (minus all the shipping and handling costs) for the discs or $6.99 per VOD for the most current movies. I think they realized that they where NOT making the money that they could on new releases.  It will be interesting to see if the VOD revenue increases. It  won't from me as I will use redbox....Just saying..... my 2 cents worth  


Edited by sledhead 700, 17 August 2013 - 09:11 AM.


#37 OFFLINE   Paul Secic

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Posted 17 August 2013 - 09:45 AM

I understand that dropping the physical disc at home service will be an expense saver for Dish. And I also understand that many, probably most, consumers are moving towards streaming primarily. But most folks also are not interested in classic films (especially in B&W!!). Just like most folks like to fill their i-pods with lower audio-quality mp3's. But for those of us that love all kinds of films, in the best quality, dropping the disc at home service leaves us a bit in the cold.

 

Frankly, I am a bit of a geek. If Dish was dropping mail at home and substituting an all encompassing streaming service- with great picture and sound on lots of movies new & old, with no expiration date where they would be discontinued, then great I would happily embrace streaming only.

 

The other day, a co-worker mentioned that something had reminded him of a funny scene in the movie, Stir Crazy. I had never seen the film, so I did check first to see if I could stream/download the movie through BBAH. Nope. But it was available through the disc at home service, and I put it right into my queue.

 

It is a shame to lose this option. Perhaps it's time to return to Neflix and drop the $10 extra for BBAH. It's no good having the ability to watch on any device when there is nothing to watch.

Stir Crazy is on HBO once in a while.


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#38 OFFLINE   lparsons21

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Posted 17 August 2013 - 11:58 AM

While I'm sorry to see the disk by mail disappear, it wasn't a very good service to begin with unless all you wanted was bad or old movies.  Everything more current always seemed to be on some sort of 'wait' that meant it wasn't gonna ship in any reasonable timeframe.  I can't count how many times a movie showed up on the premiums before I got it from BB.

 

The nice part of this drop is the fee DVD I got from them.  I had just gotten the last Harry Potter in 3D from them and now I get to keep it!  Great!  :)

 

The BB@Home package is well worth the $10/month without any disks at all imo.  And it sure is worth the $5/month I'll be paying for the next 5 months.


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#39 OFFLINE   Boston

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Posted 17 August 2013 - 07:58 PM

I know this may have caught you by surprise and the concerns you may have. We are moving away from the discs to focus on the 15 movie channels, 6 entertainment channels and expanding On-Demand and streaming options offered by Blockbuster @ Home. I will provide you our link explaining in more detail of what is going on: http://bit.ly/13vYyF7

 

Thanks

Mike,

 

If your company is going to return its emphasis on the movie channels, I would hope that they fulfill the promise from when the package was originally introduced as the HD Platinum Package. The have added or swapped in SD channels. I sure hope they would upgrade them to HD and maybe add a couple as well.



#40 OFFLINE   olds403

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Posted 18 August 2013 - 02:11 AM

This will definitely make me rethink my subscription to the blockbuster channels. The blockbuster streaming is NOT that compelling by itself, especially when one considers that the streaming content is generally ALREADY available on the blockbuster channels that I am subscribing to. The only advantage that the streaming provides is that I don't have to wait for a specific day to watch a particular movie. The selection of HD streaming from the blockbuster at home really does suck, I am not interested in streaming SD material. I have a feeling that this may end up costing Dish quite a few BB@Home subscriptions. It certainly makes Netflix that much more attractive.


Edited by olds403, 18 August 2013 - 02:12 AM.


#41 OFFLINE   dennispap

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Posted 18 August 2013 - 02:29 AM

 
If they are going to stop mailing out disks do we have the option of not returning any that we might have in our grubby little hands? :sure:

Yes. When I logged into my BB queue today, I got the following message.
As of September 19, 2013, Blockbuster @Home™ subscriptions will no longer include DVDs, Blu-Rays, or video games by mail.

As our gift to you, your final by-mail movie or show is yours to keep! If you return your current title, we will do our best to send you the next title in your queue but cannot guarantee availability. To ensure you receive your gift, we recommend keeping your current title.

If you currently have a title from an in-store exchange or a video game, please return it and we will do our best to send you the next movie or show in your queue.

Blockbuster @Home will continue to provide 15 movie and 6 entertainment channels, plus access to thousands of On Demand titles! Learn More about the great features included in Blockbuster @Home.

#42 OFFLINE   Grandude

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Posted 19 August 2013 - 10:17 AM

Dangit.  I just returned 'Life of Pi'.  Loved the book and the movie and wish I still had it in my grubby hands.  I wonder if they will still send me my next in queue?  Haven't checked my queue recently.


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#43 OFFLINE   clotter

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Posted 19 August 2013 - 11:55 AM

I just got a notice Thursday or Friday that they are shipping a disc from my queue.

 

Around that same time, I sent an email noting my disappointment that the disc by mail program is being discontinued. This is the response that I got:

 

"Thank you for taking the time to contact us. We would be glad to assist you with your concern about the Blockbuster by mail.

We want to apologize for not meeting your expectations in Customer Service. We pride ourselves with providing each and every customer with a positive experience when contacting us.  Feedback from our customers, both positive and negative, drives the quality of our Customer Service.

 

We still don’t have information about the discontinuation of the disc by mail program. We have no updates about it.

For further assistance, you can also visit www.mydish.com/chat to start a live chat with a Customer Service Representative.

 

Thank you for your email."

 

I also got this email which I find rather strange:

 

Rojivenus Abueva would like to recall the message, "Blockbuster by mail email notice".

 

Has anyone else received these same emails?


Edited by clotter, 19 August 2013 - 11:56 AM.


#44 OFFLINE   mike1977

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Posted 19 August 2013 - 01:37 PM

It does not appear that the Blockbuster DVD service is ending for regular Blockbuster subscribers (www.blockbuster.com) so I guess my question would be - why take something away from Dish subscribers when Dish owns Blockbuster?  The service is there, just no longer for us.

 

It's true...according to Blockbuster's post on Facebook (under 6 Souls post). Their regular dvd by mail service isn't ending. What is ending is the perk of getting them by mail with the BB@Home add-on package.



#45 OFFLINE   dennispap

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Posted 19 August 2013 - 10:32 PM

Which is weird because they don't have enough inventory as it is, and you are going to let us keep our last disks? I think they are going to end all of the disks, if not, why give away inventory?

#46 OFFLINE   hasbeen29650

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Posted 20 August 2013 - 01:40 PM

To add to the strangeness of all this. I never got the message that they were going to discontinue the mailing of disks like a lot of you did. I get the BB@Home option and I have never gotten an email saying that they were going to end service. Whole deal is very strange. 



#47 OFFLINE   lparsons21

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Posted 20 August 2013 - 01:51 PM

I never got the email either, but like others, I did get the notice when I checked my queue.

 

I'm not really upset that the DVD by mail is going away as it didn't work very well anyway unless you only wanted old or not very good movies.  But the freebie for me turns out to be the last Harry Potter movie in 3D!  I really like that and it completes my set.


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#48 OFFLINE   BqWUDUDj

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Posted 20 August 2013 - 01:51 PM

I also haven't gotten the e-mail.  I learned of it first here.  I do see the pop-up when I go to check my queue.

 

The "free gift" is nonsense.  All they are doing is saving on return shipping and handling.   If they wanted to end on a positive note, they should distribute the discs we are waiting on.  They could dispose of the inventory and have happy customers who may be more willing to keep the reduced Platinum package.



#49 OFFLINE   Grandude

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Posted 20 August 2013 - 06:23 PM

I also haven't gotten the e-mail.  I learned of it first here.  I do see the pop-up when I go to check my queue.

 

The "free gift" is nonsense.  All they are doing is saving on return shipping and handling.   If they wanted to end on a positive note, they should distribute the discs we are waiting on.  They could dispose of the inventory and have happy customers who may be more willing to keep the reduced Platinum package.

Who knows, maybe they will do that.  I'm not holding my breath though.

When I got the notice I immediately loaded up my queue with a  bunch of movies I haven't watched in the hopes that I will get one.

Surprise, just got notice that one of those is being shipped today.  Not the one I really hoped for but, oh well, it's something.


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#50 OFFLINE   BqWUDUDj

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Posted 21 August 2013 - 06:58 AM

I also got a shipping notice today.  The service stops on Sept 19 so I expect to exchange discs up to at least Sept 12th.  I'm playing hot-potato now and trying to keep watching discs but not be left holding a middle disc of a set.  Luckily I just returned the eighth and last disc of the Master Keaton series, so I'm not stuck in the middle there.   But I had planned to watch several other multi-disc collections, one disc at a time.

 

Did anyone here upgrade to the 3-disc plan?  I wonder if that is also discontinued.

 

Another "free gift" they could have offered is to switch us over to the BlockBuster "Movies by Mail" plan with some free months.  Then we could keep our queue and many customers would end up paying that monthly amount in addition to their existing dish bill since they may be reluctant to cancel dish channels or pay the one-time change penalty.






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