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DVDs and Games no longer from Blockbuster by mail


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90 replies to this topic

#51 OFFLINE   pmjones

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Posted 21 August 2013 - 01:39 PM

Another "free gift" they could have offered is to switch us over to the BlockBuster "Movies by Mail" plan with some free months.  Then we could keep our queue and many customers would end up paying that monthly amount in addition to their existing dish bill since they may be reluctant to cancel dish channels or pay the one-time change penalty.

 

This right here - throw a bone to the folks who still want DVDs by mail without us having to pay full price at Blockbuster or Netflix.  Dish OWNS Blockbuster - could have been an easy transition over for a lot of us.


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#52 OFFLINE   JWKessler

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Posted 21 August 2013 - 03:44 PM

I really like the idea of gettin Blu-Ray discs by mail, but in practice it had its flaws. Too many times I would get half way through a movie and it would mess up. After two of these in a row I simply stopped trying. It was nice in that it offered access to odd ball films that are hard to find on other services. The streaming on my 722 is too confusing and I never use it. Maybe the hopper is better.

#53 OFFLINE   DoyleS

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Posted 21 August 2013 - 03:59 PM

I did enjoy the BluRays by mail.  Now I will have to get them from RedBox.  Dish streaming isn't much better.  The biggest problem with Dish's streaming service is sorting through the available movies.  I still haven't figured out an efficient way to do it and as a result, I rarely use it.  At some point I will probably just go back to NetFlix. 


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#54 OFFLINE   wingnut1

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Posted 23 August 2013 - 02:13 PM

If one signs up for a regular BB account outside of Dish are they still sending discs by mail?

 

Are they gong to improve the system to find movies on the Dish dvr?  The current system isn't very user friendly.



#55 OFFLINE   BqWUDUDj

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Posted 23 August 2013 - 04:20 PM

If one signs up for a regular BB account outside of Dish are they still sending discs by mail?  ...

 

Yes, per this post:

 

It's true...according to Blockbuster's post on Facebook (under 6 Souls post). Their regular dvd by mail service isn't ending. What is ending is the perk of getting them by mail with the BB@Home add-on package.

 

but I disagree with calling this a "perk".  It was part of the BB@Home package which is being discontinued without compensation.



#56 OFFLINE   tsmacro

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Posted 23 August 2013 - 04:32 PM

Yes, per this post:

 

 

but I disagree with calling this a "perk".  It was part of the BB@Home package which is being discontinued without compensation.

Ok how about Dish compensates you exactly how much they charged for the mail service when they started it? Lets see the package cost $10 before they added the mail service to it, and after they added it the package cost ummmmm, yeah that's right $10. So your compensation is $0! I mean come on people I understand being disappointed that the service is being discontinued, that's legit, but acting like somehow Dish owes you something for it is just silly. I have a funny feeling that if Dish saw a sizable increase in people subscribing to the Platinum/Blockbuster package when they added the mail service they would've decided to keep it going because it would've been worth it to them. Obviously that didn't happen. Either you think the package is worth $10 without the mail service or you don't and you can either subscribe to it or not based on that.


Edited by tsmacro, 23 August 2013 - 04:34 PM.



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#57 OFFLINE   Stewart Vernon

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Posted 23 August 2013 - 06:18 PM

Yes, per this post:

 

 

but I disagree with calling this a "perk".  It was part of the BB@Home package which is being discontinued without compensation.

 

No compensation required.  They didn't raise the price of that channel package when they added the DVD-mailing service to it.


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#58 OFFLINE   BqWUDUDj

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Posted 23 August 2013 - 09:01 PM

No compensation required.  They didn't raise the price of that channel package when they added the DVD-mailing service to it.

 

 

They didn't add DVD-mailing to any package.  They discontinued the Platinum package and switched everyone who had the old package to a different new and improved package, MoviePass.  This happened between the August and September 2011 bills.  MoviePass was advertised as a "answer to Netflix" (http://www.theverge....treaming-videos) and included discs by mail from day 1.  Discs by mail was not a freebie or a perk.  It was an advertised feature of the new package.

 

 

From the Sept 8, 2011 bill:

"Attention: DISH Network is pleased to announce your DISH Platinum subscription has been upgraded to the Blockbuster Movie Pass©.   In addition to the channels offered in DISH Platinum, you'll get unlimited access to thousands of movies streaming to your PC and TV (requires Broadband Internet and compatible HD DVR) plus over 100,000 Blockbuster© titles by mail -- with no change to your package price. Visit dish.com/BlockbusterMoviePass to learn more.  Your tax rate may change based on your state and local tax laws."

 

 

Nobody is on Platinum anymore.  They didn't add any features -- they cancelled it.  The clock stopped there and started fresh at day 0 on MoviePass.  I've been paying $10/month for MoviePass, a package which began with HD channels, content streaming and discs by mail.  As of mid-September, that package is having fewer features than when I initially signed up for it (or rather was automatically signed up).  It's probably no coincidence that the program started in one September and is getting changed in another, but I'm not sure what that means.

 

Looking through bills, I also see that in 2009 I switched from HD Silver to HD Platinum at no additional cost.  So I suspect that Dish found a way to get an additional $10/month somehow through the transitions from HD & Platinum to HD Platinum to Dish Platinum to MoviePass, now BlockBuster@Home..   I'm fuzzy about all the details but I do remember calling Dish service at one time to complain about a charge increase and I think that's when they told me the discs by mail service was new and so I kept it.  (I don't watch those movie channels much, and probably got Platinum because it was a free upgrade which I read about here).



#59 OFFLINE   Stewart Vernon

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Posted 24 August 2013 - 01:45 PM

You can fuzzy math it all you want... but Platinum HD became Blockbuster with no changes except for the addition of the DVDs by mail.  They didn't raise the price to cover the additional cost of that business.

 

Semantic it if you wish... but they never raised the price of the package to cover the DVDs by mail...  so there's no reason for them to drop the price after stopping that service.  IF the channels in the package aren't worth $10 to you, then by all means drop that package.


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#60 OFFLINE   BqWUDUDj

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Posted 25 August 2013 - 06:29 AM

I disagree.  I've given you facts above -- it's not fuzzy math. But please note that I'm not necessarily talking about monetary compensation.  Simply dropping a feature and reverting back to what was offered two years ago at today's price is unacceptable.   They should offer a replacement feature to remain competitive and have happy customers.  I've already suggested two replacement ideas above.  A third would be to continue the two or three disc-at-a-time BlockBuster packages to MoviePass subscribers at the discounted rate of $5, $10/month.  In this option, we are still losing a feature since we would no longer get a single disc free, but it would lessen the blow and possibly bring in new revenue to Dish.

Dropping the service is an option.  I mentioned that above also.  But that's a bit boring, isn't it?  It's more interesting and useful to constructively criticize the plans and speculate on improvements here.


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#61 OFFLINE   Mike.H_DISHNetwork

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Posted 25 August 2013 - 10:10 AM

I disagree.  I've given you facts above -- it's not fuzzy math. But please note that I'm not necessarily talking about monetary compensation.  Simply dropping a feature and reverting back to what was offered two years ago at today's price is unacceptable.   They should offer a replacement feature to remain competitive and have happy customers.  I've already suggested two replacement ideas above.  A third would be to continue the two or three disc-at-a-time BlockBuster packages to MoviePass subscribers at the discounted rate of $5, $10/month.  In this option, we are still losing a feature since we would no longer get a single disc free, but it would lessen the blow and possibly bring in new revenue to Dish.

Dropping the service is an option.  I mentioned that above also.  But that's a bit boring, isn't it?  It's more interesting and useful to constructively criticize the plans and speculate on improvements here.

 

I understand you’re upset about this and to get a better idea of what is available to you, would you PM me with the phone number on the account?

Thanks



#62 OFFLINE   Slamminc11

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Posted 25 August 2013 - 01:58 PM

I disagree.  I've given you facts above -- it's not fuzzy math. But please note that I'm not necessarily talking about monetary compensation.  Simply dropping a feature and reverting back to what was offered two years ago at today's price is unacceptable.   They should offer a replacement feature to remain competitive and have happy customers.  I've already suggested two replacement ideas above.  A third would be to continue the two or three disc-at-a-time BlockBuster packages to MoviePass subscribers at the discounted rate of $5, $10/month.  In this option, we are still losing a feature since we would no longer get a single disc free, but it would lessen the blow and possibly bring in new revenue to Dish.
Dropping the service is an option.  I mentioned that above also.  But that's a bit boring, isn't it?  It's more interesting and useful to constructively criticize the plans and speculate on improvements here.


Holy geez! Seriously!

#63 OFFLINE   Stewart Vernon

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Posted 25 August 2013 - 02:36 PM

The price of the package increased by exactly $0 when they added DVDs by mail... so I would expect that same reduction in price when they stop the DVDs by mail.  I understand being disappointed by it... but the price didn't go up, it makes zero sense to expect it to go down.


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#64 OFFLINE   pmjones

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Posted 26 August 2013 - 09:53 AM

The price of the package increased by exactly $0 when they added DVDs by mail... so I would expect that same reduction in price when they stop the DVDs by mail.  I understand being disappointed by it... but the price didn't go up, it makes zero sense to expect it to go down.

 

No, Blockbuster was a *new* package for Dish customers.  Remember the press conference - "a stream come true"?  You can say that they pulled in many of the same channels from a previous package, but a new name, a new marketing strategy, and new features (e.g. DVDs by mail) is a new package.  They didn't 'add' DVDs to anything existing - they created a new package.  That's what they told us, anyways. 

 

For newer subscribers, recalling what a previous package was made up of is simply ancient history and holds little meaning.

 

Point being, if you are clinging to the idea that this is the same product from five years ago (w/a different name), then I guess you don't mind things being taken away.  Others of us see it differently.


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#65 OFFLINE   CABill

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Posted 26 August 2013 - 11:31 AM

For newer subscribers, recalling what a previous package was made up of is simply ancient history and holds little meaning.

.

 

Not just for "newer subscribers".  I've been a DISH sub for 15 years but didn't subscribe to Platinum when I added BB@H.  I have NO valid claim to ANY compensation for dropping disc by mail - my total cost for the last 6 months was $0 in the first place (additional $5/month credit).  There are people that had been paying the $10/month and happened to be swapped into the same cost new package BB@H, but nobody should be using that for any rationale to say there is no loss to BB@H subs.  What was in some previous package that people didn’t subscribe to is immaterial.


Edited by CABill, 26 August 2013 - 11:31 AM.

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#66 OFFLINE   Stewart Vernon

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Posted 26 August 2013 - 03:00 PM

I guess some are just determined to think they are "owed" something at every turn.  Semantics being what they are... the simple truth is Dish took an existing package and renamed it and added DVDs by mail at NO EXTRA CHARGE.  Spin that however you wish...  I can see missing the DVDs by mail, but Dish was giving you that service for free with subscription to the other package that they renamed.

 

You're not going to see a price reduction to the package when DVDs by mail go away, nor should you expect one... but if it helps you to be mad about it, by all means feel free to do that... but some of us have been trying to explain the reality of the situation... that being, you aren't going to see a price reduction due to the elimination of a feature that Dish never charged you for in the first place.


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#67 OFFLINE   BqWUDUDj

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Posted 26 August 2013 - 04:27 PM

For the record, I for one have not asked for a price reduction.  Money is only one form of compensation.  I prefer that they replace the disc-by-mail feature in-kind with something new and hopefully innovative.   Dish took a bold step when they bundled their channels with disc-by-mail.  Instead of undoing that and walking backwards, they should have moved forwards by taking more calculated risks or even just baby steps to broaden their offerings.  My disappointment is not price based, it's that with the current move, they have shown themselves to not be market leaders and have shown no effort to turn this into a marketing opportunity.

 

I never got into NetFlix.  Through MoviePass/BB@Home, I was exposed to a new service and a new way to view movies.  That's why this latest move has a bait-and-switch feel to it.  Dish is losing momentum and retreating because they haven't even tried to match an innovative product.  It's not about money.


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#68 OFFLINE   BqWUDUDj

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Posted 03 September 2013 - 04:26 PM

The splash screen for http://www.blockbust...queue/fullQueue that told us about the service cancellation is no longer popping up.  Did Dish reconsider, by any chance?



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Posted 03 September 2013 - 06:21 PM

Sorry Mike.H, I currently don't buy that DISH really thinks this is going to be a good deal for me.

 

The first CSR I spoke with said that the BB@home Queue'd movies should be available by changing the delivery method on the queue. I told her the only options were DVD or Blue Ray, she said she was going to put me on hold and find out where to change the delivery method, whithin a minute I heard the phone ringing again and another CSR answered and didn't have a clue why I was transfered but confirmed that there was not anyway to change delivery methods and that I would just need to go to BB@home on the reciever to stream the movies. I told him that I could not find the first queued title and he explainded how to search and then explained that not all titles would be available but this was going to be a better service experience since customers would not have to "mess with DVDs".

 

I have since checked the titles in our queue and: 8 of the 17 movies in our BB@home queue are available for a fee $6.99 each except 1 @ $4.99 (SD only).

 

So if I do the math correctly I continue to pay $10.00 a month to access MAVTV to see delayed WRC coverage (the only channel in the current @home line-up that I have any reccurring timers) and pay to stream 7 of my queued titles for $48.93 ($6.99 ea.) plus the 1 SD-only queued tile for $4.99 and that's $63.92 and this still doesn't account for the other 9 queued titles that currently aren't available which may also cost $$ to stream if they ever are available.

 

For $7.99 a month I can get Netflix and probably stream all of my titles through the Roku box that DISH gave us back whenever they dropped AMC during a contract dispute.



#70 OFFLINE   Mike.H_DISHNetwork

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Posted 04 September 2013 - 07:07 AM

I understand you’re not happy about this and we are working to better our On Demand offers as well as our streaming options. I have forward your concerns about the cost to receive some of the movies that were in your queue.

Thanks



#71 OFFLINE   Reaper

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Posted 04 September 2013 - 09:34 AM

Dish gets themselves in trouble with spin. I remember when the VOOM channels were dropped, including my favorite channel ever, Monsters HD. I called to complain and was told by a CSR that the channels were dropped because they aired old movies that weren't really HD because they weren't filmed digitally. Nevermind that typical films have a higher resolution than HD. Don't let the facts get in the way. SPIN, SPIN!

 

Same thing in this case. Streaming is NOT better. Not all titles are available and there's significant added expense for titles that aren't free. Plus optical media is of a higher quality.

 

Dish should have been honest and stated:

 

"Dish will no longer be offering discs by mail as part of our BB@Home program. The BB@Home discs by mail service was added to [whatever package] on [whatever date] at no additonal cost. Unfortunately, this service has become too expensive to continue to offer for free and we are unwilling to pass the costs along to customers who do not use the discs by mail service. Customers are invited to use our BB@Home streaming service which is still included. BB@Home discs by mail subscriptions are still available separately. We know that you have other choices when it comes to renting discs and we apologize for the inconvenience. Thank you for your continued business."

 

Simple. Honest. NO SPIN.



#72 OFFLINE   Grandude

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Posted 05 September 2013 - 10:30 AM

Is it still true that we can keep the last disk we received by mail as a gift for losing the service?


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#73 OFFLINE   dennispap

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Posted 05 September 2013 - 01:55 PM

Is it still true that we can keep the last disk we received by mail as a gift for losing the service?


Yes. That info popped up again just now when I signed into my bb account.

#74 OFFLINE   Grandude

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Posted 06 September 2013 - 09:50 AM

Yes. That info popped up again just now when I signed into my bb account.

Thanks,  I think I'll keep the one I have now.  "The Secret of Roan Inish", a really cute Irish story.


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#75 OFFLINE   neomaine

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Posted 06 September 2013 - 10:42 AM

I too was disappointed finding out that we weren't getting disks by mail any longer.  However, if you still like the service you can still get it, just separately.  Like others, though most of the movies would eventually show up somewhere on BAH (I get the Starz package too) there's no substitute for watching a movie without video and audio compression.  For some movies doesn't matter, but for many movies - for me - it does.

 

Here's a response to an email I sent stating my disappointment and asking if the service would still be available:

 

 

Thank you for contacting Blockbuster at Home.

I understand that you still want to continue receiving titles in the mail through a separate service. Let me assist you with your inquiry.

 

Since you still want to enjoy getting movies and games by mail, I have forwarded your account information specifically your email address befilgaf@wontongone.milf to the appropriate department. You will then be contacted with an exclusive offer and receive an email shortly after September 19 with instructions to have the separate service.

 

Should there be any additional concerns, please let me know.

 

note: of course that's not my real address. :grin: 

Here's a link to the Blockbuster by mail site if your interested in looking at packages.

https://www.blockbus.../signup/m/plan/






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