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Guest Message by DevFuse

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Leased receiver dead (do I have to pay for it?)


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16 replies to this topic

#1 OFFLINE   94SupraTT

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Posted 15 August 2013 - 01:07 AM

Do I have to pay for a leased receiver that died? I do not want a replacement I just want to send it back. Anyone know?


50" P50H401 Plasma / HR20-100
42" TH-42PX80U Plasma / HR10-250 hacked
32" FLM-323B LCD / HR10-250 hacked
DirecTivo SD-DVR40 (160GB/4.0.1b/HMO/etc, etc) - deactivated
DirecTivo R10 - inactive
Toshiba HD-A3 HD-DVD player

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#2 OFFLINE   inkahauts

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Posted 15 August 2013 - 02:20 AM

Call and tell them and they deactivate it and send you a box to return it. Well maybe. Depends out the receiver. Either way you won't need to pay.

#3 OFFLINE   94SupraTT

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Posted 15 August 2013 - 08:47 AM

I called and they said I don't have to pay for it. Now I am confused. They are offering a replacement without a commitment. Does that sound right?


50" P50H401 Plasma / HR20-100
42" TH-42PX80U Plasma / HR10-250 hacked
32" FLM-323B LCD / HR10-250 hacked
DirecTivo SD-DVR40 (160GB/4.0.1b/HMO/etc, etc) - deactivated
DirecTivo R10 - inactive
Toshiba HD-A3 HD-DVD player

#4 OFFLINE   joed32

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Posted 15 August 2013 - 09:02 AM

I called and they said I don't have to pay for it. Now I am confused. They are offering a replacement without a commitment. Does that sound right?

That's the normal procedure, replacing a bad receiver doesn't change your commitment.



#5 OFFLINE   94SupraTT

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Posted 15 August 2013 - 09:13 AM

That's the normal procedure, replacing a bad receiver doesn't change your commitment.

Thanks! I was worried because I'm out of contract. Thanks for the info!


50" P50H401 Plasma / HR20-100
42" TH-42PX80U Plasma / HR10-250 hacked
32" FLM-323B LCD / HR10-250 hacked
DirecTivo SD-DVR40 (160GB/4.0.1b/HMO/etc, etc) - deactivated
DirecTivo R10 - inactive
Toshiba HD-A3 HD-DVD player

#6 ONLINE   242424

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Posted 15 August 2013 - 09:49 AM

Be sure to keep your eye on them, lots of time they have one of those pesky "computer glitches" and you end up with two years tacked on...   



#7 OFFLINE   Beerstalker

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Posted 15 August 2013 - 01:10 PM

When you call to activate it make sure to talk to the access card department, and make sure they realize it is a replacement for a dead reciever.  They are much better about making sure a new commitment is not started accidentally.

 

If a new commitment is started accidentally it usually just takes an email or call and you can get it straightened out.  The sooner the better though.


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#8 OFFLINE   jimmie57

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Posted 15 August 2013 - 01:14 PM

When you call to activate it make sure to talk to the access card department, and make sure they realize it is a replacement for a dead reciever.  They are much better about making sure a new commitment is not started accidentally.

 

If a new commitment is started accidentally it usually just takes an email or call and you can get it straightened out.  The sooner the better though.

When they replaced my receiver in late May they had instructions in with it and a Direct number to the Activation Department.


DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#9 OFFLINE   bakers12

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Posted 15 August 2013 - 01:19 PM

Make sure you drop off the old receiver somewhere (like a post office) where you can get a receipt.  Many people, including myself, have had to prove they returned the receiver after DirecTV charged our accouonts for a few hundred bucks.


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#10 ONLINE   P Smith

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Posted 15 August 2013 - 01:19 PM

Do I have to pay for a leased receiver that died? I do not want a replacement I just want to send it back. Anyone know?

they will investigate the reason of ... and will hit you with a fee  if you did something inappropriate to it


Edited by P Smith, 15 August 2013 - 01:19 PM.


#11 OFFLINE   JBv

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Posted 15 August 2013 - 05:53 PM

What model was it that died? There's a very good chance they do not want it back, and you will get no label to return it.


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#12 OFFLINE   wingrider01

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Posted 16 August 2013 - 08:03 AM

Make sure you drop off the old receiver somewhere (like a post office) where you can get a receipt.  Many people, including myself, have had to prove they returned the receiver after DirecTV charged our accouonts for a few hundred bucks.

 

refuse to use the prepaid since tracking and receipts are next to impossible, I always use FedEx on my dime, lot cheaper then wasting time fighting with them for a "non-return" that was shipped back



#13 ONLINE   P Smith

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Posted 16 August 2013 - 09:34 AM

proposing to pay for dead box return (hefty fine using fedex :down:) is not wise

the company took from you "pre-lease" fee and other "nickle-dime" fees

perhaps you money flow is very high and you don't count your money ... well, not too many have same luxury



#14 OFFLINE   ThomasM

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Posted 16 August 2013 - 05:34 PM

Don't forget that whether they want your old receiver back or not you will get billed $20 for "shipping and handling" to replace your leased receiver.  This isn't really out of line but, of course, cable charges NOTHING for replacing defective "boxes" and sometimes even sends someone out to do it.


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#15 OFFLINE   joed32

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Posted 17 August 2013 - 08:16 AM

refuse to use the prepaid since tracking and receipts are next to impossible, I always use FedEx on my dime, lot cheaper then wasting time fighting with them for a "non-return" that was shipped back

 

I had to ship a light box last week that didn't even weigh a pound and it cost $16. When I ship prepaid I just tear off the part of the label that we're supposed to keep then take it to my local mailing store and they give me the tracking no. Never had a problem and I've sent back a fair number.



#16 OFFLINE   billsharpe

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Posted 17 August 2013 - 09:52 AM

refuse to use the prepaid since tracking and receipts are next to impossible, I always use FedEx on my dime, lot cheaper then wasting time fighting with them for a "non-return" that was shipped back

Certainly not true unless things have changed in the last two years since I switched to FiOS. I never had any problem returning items to DirecTV using their boxes and shipping labels. The only problem I ever had was when a tech physically took the malfunctioning box and apparently did not report its return to DirecTV. That took a few months to sort out.


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#17 OFFLINE   sigma1914

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Posted 17 August 2013 - 09:58 AM

Certainly not true unless things have changed in the last two years since I switched to FiOS. I never had any problem returning items to DirecTV using their boxes and shipping labels. The only problem I ever had was when a tech physically took the malfunctioning box and apparently did not report its return to DirecTV. That took a few months to sort out.

One example doesn't make something not true when there's examples saying otherwise.


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