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Guest Message by DevFuse

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"Valued Customer" free HD-DVR upgrade and Protection Plan Equipment Upgrade Offer


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#1 OFFLINE   Raimar

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Posted 17 August 2013 - 09:04 AM

Hi,

 

My account page has been showing the "valued customer" free HD-DVR offer for a couple of months. Starting mid september I am also eligible for the 2 year Protection Plan Equipment Upgrade Offer.  Are these two offers one and the same or I am entitled to two different new equipment upgrade offers (once september comes around).

 

A week ago I spoke with a representative due to a problem with my satellite (water got on the cable lines and had to be replaced).  And she seemed to think they were different offers.

 

Today I was ready to do the Valued Customer upgrade and spoke with a representative who told me they were the same offer, but that usually they will give you the protection plan upgrade up to 3 months before you become "officially" eligible for the 2-year Protection Plan Equipment Upgrade.  So I am not sure who to believe.

 

Currently I have an H23, H25, HR24 and HR34.  I would like the upgrade the H23 to an HR24 through the valued customer upgrade (need to keep component for the slingbox setup at that location).  And come september, when "the 2 year protection plan equipment upgrade offer" becomes available, I would like to upgrade the HR34 to an HR44 (will they let you upgrade from one genie to another genie?).  Optionally I would have liked to replace the h25 for a C31 Wireless but they are not available in my area yet.

 

 

 



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#2 OFFLINE   peds48

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Posted 17 August 2013 - 10:33 AM

There is no way to upgrade from a HR34 to an HR44 currently


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#3 OFFLINE   Supramom2000

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Posted 17 August 2013 - 10:43 AM

The C31's are awful.  You want a C41.  I don't believe there is a public wireless version.  And Peds is right, you cannot "upgrade" a Genie.  That is the upgrade. 

 

I don't know the answer regarding 2 upgrades or not, but you can always call back and play CSR roulette until you get the answer you want/


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#4 OFFLINE   peds48

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Posted 17 August 2013 - 11:47 AM

The C31's are awful.  You want a C41.  I don't believe there is a public wireless version. 

There is a "public" version but only on certain test markets.


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#5 OFFLINE   dpeters11

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Posted 17 August 2013 - 01:24 PM

Same goes for replacing the H23 with a HR24 specifically. You can't do that through DirecTV. You can go to an HR, but no guarantee it'll be a 24. Sent from my iPad using DBSTalk mobile app

#6 OFFLINE   Raimar

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Posted 19 August 2013 - 02:47 PM

Thanks for all the information.  I guess I will get the free HD-DVR upgrade and take my chances with receiving an hr24 to replace the h23.






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