So, yesterday was day one of NBC having ownership of the English Premiere League soccer. I was pretty impressed.....not so with DirecTV though.
Two games were transmitted on NBCSN CH 220, and one was on the main NBC affiliate. The NBC presenters kept referring to other 'live' games being available on 'NBC Extra Time', and to check with your satellite or cable provider. So I looked for channels called 'NBC Extra Time' or something similar....I couldn't find any. So I called DirecTV and asked them where I would find the NBC Extra Time channels....the CSR told me that she had never heard of those channels.
So I figured that D* just wasn't carrying those 'NBC Extra Time' channels. Then about 20 minutes later, a friend e-mails me and tells me that the channels are called EPL, and that they are on 491 through 495. Sure enough, I checked and there they were. Should I have found them during my search? Yes.....but shouldn't a DirecTV CSR know that 5 new channels have just been added to their line up?
It seems to me that for all its good points, D* is typically lousy at communicating with its customers. I called D* back and suggested that if there's a shared file system between the CSRs, that they add this info to it. I'm sure that there are still viewers out there who are unaware of these channels.