Didn't complain about shipping, especially as I didn't have to pay it. What would get me started is had I been told to pay for shipping. I have a hard time thinking the HDD was near failing as that machine was the newest one in the house. They replaced it just a couple of months ago! (FWIW, I'd read online about the "known issue" and wasn't surprised to hear the agent say that.) After speaking to two agents they BOTH told me that the software update has locked many boxes in a never ending disc scan. Scan's and freezes, finds more errors than it fixes and stops at say 1.17%. Reboot it, it fixes HUNDREDS of errors and only finds a few, (less than 40) but stops at say 3.14%. Each time you try and reboot the receiver it comes up with a different on-screen message. Unable to even go into the diagnostic screens (as they would instruct you to). That's a software issue.
The tech showed up early and asked me if I knew what he was "here to do". I started rattling off, Genie, client, move one DVR to room X, move another receiver to room X, install client here, pull this legacy receiver out, pull that legacy receiver out, install SWM 16, realign dish, yada yada yada.
The guy looked at me, (rather rudely mind you) and said, "Sir, how is it you know more about this stuff than I do? I'm supposed to be the one that tells you what is going on here, not you telling me." Then he went on to tell me that he gets paid $3.00 to swap a receiver, but $15 to move a receiver and he was not here to move ANYTHING! Being as I was moving 3 receivers (at least) plus all the installs he wasn't getting paid enough for that, and he supposed I had worked out "some sort of deal with DirecTV" and he wouldn't do it. Either that or he needed to call in to get it approved.
I was nice and polite the entire time with him. I explained that I used to install DTV back in the old days, and have been a customer since about 15 months since the system went live. That and I have been building and designing Home Theater systems since the 90's. (Although I'm disabled and retired now.) I told him (as gently as I could) I didn't really care what he was getting paid, or who he needed to call, but I have a confirmation of the work that is being done and that is what I expect to be completed. At which point he figured he would just get started with it.
I didn't in ANY WAY think they'd run new drops from the dish. Didn't say that in the first post actually, although it'd be a great thing to happen. I'm well aware that Mastec not only doesn't carry RG11, but most don't even know what it is! When I explained that I ran the lines the first time from my dish to the house, and started explaining the signal loss of RG6 versus RG11 he was totally lost. SERIOUSLY! His reply was that DirecTV doesn't authorize the use of RG11 on any installation. Say what?!?! (Show me a cascaded system on a apartment complex that at some point doesn't have it.)
FWIW, Both my son (20 next month) and my wife said he was rather rude. He wanted to pull a box out, (the 24/500 and take it with him) stick one in, throw the client in, and be on his way. That crap wasn't going to fly!
Any-who.... Once I took him to my equipment room in the basement and showed him that I have dedicated home runs for DTV and nothing mounted there BUT DTV equipment he calmed down a bit. I have twin cables to 4 locations in fact, and singles to 6 more, all of which was done after we bought the house. (The stupid builder, (as most are) ran the CTV feeds to a box outside the house.)
I know I ended up going up and down the stairs to the basement with my cane more times in one day than I do in a month. But there was just no way I wasn't going to watch this guy and make sure he followed through with what I wanted, and was promised, that was going to be done. In fact, I let him go without even putting one of the older boxes back in the feed. It was one that I pulled from my daughters room when the 24/100 went south, and isn't DECA capable. He didn't want to even TRY to put it back in the system OR replace it with a client. Honestly though, I just keep it activated for when she visits, which isn't that often these days. (She got married last month and may spend the night once a month now.)
What's next..... Oh, did get the HR44. I've read how it runs super cool (sans power supply and all) but darn that thing is warm. It sits on the top shelf of my equipment rack with a D-Link router on top of it. I had to put bottle caps under the router because it was so freaking hot.
The installer stayed long enough to get the HR44 working and went back to the gym to marry the client. I have no idea if it actually works though, not tried it yet. After he left I tried the 24/500 that we moved from the family room to the game room and it was playing nice with the HR44, but needed a bit of tweaking. Then I went to my son's room to get a 23/600 (non DVR) to work with the system and it didn't. Played around with some configurations on both ends, did a phone call to DTV, stood on one leg, rubbed my belly and patted my head while facing east, rebooted them and bingo.
By the time all this was done my back was killing me, decided to grab an ice pack, some meds, and go lie down for a while. So I went back to the master bedroom where the 24/100 is (that had just been replaced) and it wasn't working AT ALL with the system. Another call to DTV and she started resetting receivers throughout the house, but couldn't see the 24/100 from her end for some reason. (The installer had to try and find the satellite 4 times after he put the SWM in and said; "It just sometimes does that." O-tay.....
So when my wife comes in from work (after 6:00 remember the installer was here at 8:25) I was STILL working with getting everything working. Once I rebooted the 24/100 it finally started working!
I've gotta' say that having 9 tuners available for recording is freaking AWESOME! The speed on the HR44 seems nice, but I miss the full page down button. Keep more than one remote in the family room though so we can live with it. Heck, even my Samsung S4 will work the DTV box. What I *REALLY LIKE* is the vod stuff. Now THAT is some kewl stuff. Between Droids, iPhones, iPad, DirecTV apps, and now this puppy will do VOD we are in "high cotton" now.
And the boy (as we call him), he is loving the You Tube app! Seems the main reason he runs over his data plan is because of You Tube. (We are grandfathered in with 3 lines at unlimited, but he's only at 2GB on his.) And speaking of "the boy".... darned fool dropped his HTC One X and broke it and I had to turn in an insurance claim on it this week. Freaking kid is killing me! They replaced it not with another HTC, (say a HTC One which would be the direct 'new' replacement) but with a white Samsung S4 to the tune of $199. (I've got a red one with a 32GB card in it and love it, btw.)
So anyhow.... it turned out OK. Once I got everything working that is. Think it freaked Charter out though, because I ended up with a orange light on my modem, and only 1 DL channel yesterday with all the updates, VOD and whatever it was crawling. (Well still faster than DSL, but not what it was before it went fubar. Reset it today and it's back to screaming again.
Can't complain about DirecTV's service though. First two tries they didn't even want to hear about 'giving' me the upgrade. Heck, at first they didn't even want to give me a Genie. Next couple of times they said they'd give me that, but the install would be in the hundreds. Finally getting the whole shooting match for free was worth the wait for sure. Now if only I can find a way to make a 36 hour day so we can watch all this freaking TV we already have recorded, much less the new stuff since yesterday!