Best Answer carl6 , 20 August 2013 - 09:28 PM
Was your whole-home service before set up with DECA and SWM, or was it ethernet connection to each DVR? When you upgraded to Genie, it had to be upgraded to SWM, and the installer should have set you up properly on all of the units (including the HR20), which is the supported mode of whole-home.
You should not have ethernet going to anything except the HR44, so if you still have ethernet to the HR20, it should be removed. Which model of HR20 (-100, -500, etc.) do you have?
Double check the whole home setting on all of the units, make sure sharing is on, and make sure the HR44 list configuration is set to all and not local unit (LIST - Options - Filter by playlist).Go to the full post