Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Dish customer service is horrible (the philipinnes side)


  • Please log in to reply
10 replies to this topic

#1 OFFLINE   comizzou573

comizzou573

    Legend

  • Registered
  • 228 posts
Joined: Aug 06, 2007

Posted 20 August 2013 - 11:22 PM

These people go inside your account change things without you knowing even when you told them not to change any work order. I called dish to find out what the difference was between 1000.2 and 1000.4 and the damn tech support apparently requested the tech support to bring dish500 to house. Idiots they have here.



...Ads Help To Support This SIte...

#2 OFFLINE   comizzou573

comizzou573

    Legend

  • Topic Starter
  • Registered
  • 228 posts
Joined: Aug 06, 2007

Posted 21 August 2013 - 01:31 AM

Well I will find out what happens, might end up getting 3 1000.2  dishes lol and my appointment date got changed to.


Edited by comizzou573, 21 August 2013 - 01:31 AM.


#3 OFFLINE   Paul Secic

Paul Secic

    Hall Of Fame

  • Registered
  • 6,078 posts
Joined: Dec 16, 2003

Posted 21 August 2013 - 09:28 AM

You need a Dish 500+ for Filipino channels. I have it..


Enjoying AT 250 HBO, 

 

Equipment: VIP 722 reciever


#4 OFFLINE   comizzou573

comizzou573

    Legend

  • Topic Starter
  • Registered
  • 228 posts
Joined: Aug 06, 2007

Posted 21 August 2013 - 10:36 AM

I am not filipino, dish customer service in the Philippines sucks very much. They try to confuse you and get you to sign up to things that you don't want. They were saying I have a hopper sling upgrade but I didnt want want the free upgrade because I have to pay for lease on it anyway. I just bought one off of ebay, Called this morning and finally got connected to someone in the United States, who got things straighten out. Always make sure who you are talking to before you let a tech support agent into your account. 


Edited by comizzou573, 21 August 2013 - 10:37 AM.


#5 OFFLINE   Stewart Vernon

Stewart Vernon

    Excellent Adventurer

  • Moderators
  • 19,447 posts
  • LocationKittrell, NC
Joined: Jan 07, 2005

Posted 21 August 2013 - 02:40 PM

Being honest here...  I'm having a difficult time figuring out just what the complain is here in this thread.  It makes it somewhat ironic to be complaining about a CSR not knowing what is going on, when your own point of view doesn't seem to be well articulated.

 

What did you originally call in to ask Dish?  In post #1 you didn't say why you called them... but it sounds like you were expecting a tech to come out for some reason... then in your most recent post you mention buying a receiver from eBay, but didn't say anything about activating it.

 

So... it's hard to know whether or not the CSR was unhelpful because you haven't actually said what you wanted from them.


-- I like to go fast (not really)


#6 OFFLINE   tampa8

tampa8

    Godfather/Supporter

  • Registered
  • 1,801 posts
Joined: Mar 30, 2002

Posted 22 August 2013 - 11:08 AM

So from your own words, DISH offered a FREE upgrade to a Hopper with Sling, and you refused, and instead paid money for one. Since your cost per month is the same either way, I don't get it. The reason someone might do what you did is so there is no contract, but since that's not the reason you gave I am confused.

Then there's the dish issue, which sounds like what DISH told you is correct, a dish 500+.


Edited by tampa8, 22 August 2013 - 11:10 AM.


#7 OFFLINE   comizzou573

comizzou573

    Legend

  • Topic Starter
  • Registered
  • 228 posts
Joined: Aug 06, 2007

Posted 22 August 2013 - 08:31 PM

I bought a hopper sling from someone cheaper then what dish sells for it. I am planning to sell it those and I got the dish 1000.2, so thinking about selling as a package for 350 altogether. They are both brand new still sealed in the box : )


Edited by comizzou573, 22 August 2013 - 08:32 PM.


#8 OFFLINE   acostapimps

acostapimps

    Hall Of Famer

  • DBSTalk Club
  • 1,386 posts
  • LocationIllinois
Joined: Nov 05, 2011

Posted 22 August 2013 - 08:41 PM

:confused:


Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100
Directv Standard SD Receiver D12-700 
Directv Subscriber From 2009-?


#9 OFFLINE   Stewart Vernon

Stewart Vernon

    Excellent Adventurer

  • Moderators
  • 19,447 posts
  • LocationKittrell, NC
Joined: Jan 07, 2005

Posted 22 August 2013 - 09:48 PM

So... then why the call to a CSR if all the stuff you bought is stuff you are planning to sell?

 

I am completely lost now as to what the original problem was.


-- I like to go fast (not really)


#10 OFFLINE   RasputinAXP

RasputinAXP

    Hall Of Fame

  • Registered
  • 3,135 posts
Joined: Jan 23, 2008

Posted 23 August 2013 - 10:46 AM

I don't even know how to peanut butter.

"Belligerent and numerous."

Sometimes I update the Dish Network FAQ

AT200, Hopper & 360 via HDMI to Onkyo 505 to basement 42" Westy, Hopper via Comp-over-Cat5 to living room 42" Vizio with a Roku 3, Joey to Toshiba 32" LCD with a Logitech Revue. You want fries with that? Pull up to the 2nd window.


#11 OFFLINE   tampa8

tampa8

    Godfather/Supporter

  • Registered
  • 1,801 posts
Joined: Mar 30, 2002

Posted 23 August 2013 - 05:43 PM

For once I pity the CSR.






spam firewall