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Guest Message by DevFuse

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How long Elmo have to return a DVR after a replacement arrives?


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9 replies to this topic

#1 OFFLINE   gio12

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Posted 21 August 2013 - 04:42 PM

How long do I have to return a DVR after a replacement arrives?

Few days? Week? Thanks
 

can delete a post now? Whats with this software too!!

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Edited by gio12, 21 August 2013 - 04:47 PM.


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#2 OFFLINE   trh

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Posted 21 August 2013 - 04:49 PM

Did they send you a return mailing label? If so, follow the instructions.

If not, you need to call DirecTV to get them to send you a recovery kit.

It is a lot easier to return the hardware now than it is to hold on to your unit and wait until they bill you. Getting that fee removed is a royal pain.



#3 ONLINE   Drucifer

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Posted 21 August 2013 - 05:06 PM

And for heaven sake, keep a record of the return tracking number because DirecTV return system internal documentation is the pits.


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#4 OFFLINE   harsh

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Posted 21 August 2013 - 05:17 PM

Don't plan on much over two weeks. I think the allowance is supposed to be three weeks but you need to account for shipping.

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#5 OFFLINE   trh

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Posted 21 August 2013 - 06:27 PM

I just found my last return instructions (dated 8/5/2013).  Paragraph 2:

 

 

Non-return fee [only applicable if you received a pre-paid return shipping label]

 

Please return your defective receiver including access card within 7 days or a $135 charge will be added to your account.

 

This was for an HR24 where the fan had stopped working and the unit wouldn't run because it was overheating.  They sent me another HR24 along with a return label.

 

Paragraph 3 was about recycling the defective receiver (if I didn't receive a pre-paid label, I didn't need to return my defective unit).

 

Not sure under what circumstances you fall under. But follow the instructions they gave you...... and if none received, call them. 



#6 ONLINE   peds48

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Posted 21 August 2013 - 07:09 PM

 Getting that fee removed is a royal pain.

Not really.  Once DirecTV receives the defective unit, charge is reversed


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#7 OFFLINE   trh

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Posted 21 August 2013 - 09:10 PM

Not really.  Once DirecTV receives the defective unit, charge is reversed

Having gone through the process, it was a royal pain.  I returned the package three days after receiving the replacement unit. I had the receipt from the post office and online it showed that DirecTV received the package four days after that.  Yet two months later, a non-return fee showed up on my statement.  It took four phone calls including two 'supervisors' and 'retention' and the charge still wasn't removed.  I had to send an email to Ellen's office to get the charged reversed. 

 

Defining "once DirecTV receives the defective unit" was the problem.  Even though the USPS showed it was delivered, DirecTV had no record of receiving the unit.



#8 OFFLINE   gov

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Posted 21 August 2013 - 09:15 PM

Pointing out the receiver is still active on the account gets the non-return fee canceled pretty quick.

 

 

:eek2:



#9 OFFLINE   gio12

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Posted 22 August 2013 - 05:09 AM

Thanks guys. I will get it out today.



#10 ONLINE   peds48

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Posted 22 August 2013 - 08:54 AM

Having gone through the process, it was a royal pain.  I returned the package three days after receiving the replacement unit. I had the receipt from the post office and online it showed that DirecTV received the package four days after that.  Yet two months later, a non-return fee showed up on my statement.  It took four phone calls including two 'supervisors' and 'retention' and the charge still wasn't removed.  I had to send an email to Ellen's office to get the charged reversed. 

 

Defining "once DirecTV receives the defective unit" was the problem.  Even though the USPS showed it was delivered, DirecTV had no record of receiving the unit.

I got a replacement receiver sent to me as well.  Right after I received it I had to leave the country for a few weeks. After I returned, I found a NRF on my bill.  all I did was promptly return the receiver and the fee was removed automatically.   no calls had to be made.  


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 




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