Me like this.
This is why I think emailing Ellen "just cause" is not a good idea without having the right facts
At some point and time, this method will become useless
I am asking because it's an economic issue for me not 'just cause'. I called like I do once or twice a year to cancel HBO for a month or two. I only watch a couple of shows on HBO so when their season ends it doesn't get used. I cancel HBO until the new season starts to save a few bucks! An over zealous CSR took me out of my 'package' despite being told I did not want my package changed! That's my main complaint. I've been slammed into paying more for what I have by deception! Add the facts that I'm disabled (and on heavy meds to boot), on a fixed income and turned 63 which makes me a senior now.
I now have to 'pay' for the things that used to be included in the HD Plus package like HD-DVR receiver fee and HD programming fee. I now pay those 'fees' on top of the Choice Classic Extra. That's $16 a month at least. I have to compare some old bills and my new ones to get an 'exact' figure.
The point is DTV now costs almost as much as cable in my market - NYC.
The difference is I'm on a fixed income and my TV budget is stretched and about to break with DTV because when my 'loyal customer discounts' expire so will my ability to pay over $100 for DTV. Cable would be cheaper by about 25-40% for the same programming, approx.
I think DTV has the best quality picture and would hate to give my Sony TV a degraded Time Warner HD feed. Plus I have had many problems with TWC in the past for both TV and internet signal. Obviously they provide me an ISP too, NYCT.NET.
TWC has horrible support! DTV has good support. I've rarely had a problem with them. Plus it seems that every time I call DTV to turn my HBO on and off I get a loyal customer reward just for calling.
If I can get DTV to return me to the 'costs' I had back then PLUS any increases in service we all have to pay, I'll stay for as long as I can have a dish on my roof and get a good signal! It's not easy to get a satellite signal here in Manhattan and if I move I probably have to give DTV up as well. One bridge at a time.