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DirecTV iPad 2.0 app not loading playlist


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11 replies to this topic

#1 OFFLINE   SteveHas

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Posted 27 August 2013 - 07:01 AM

Since the iPad app update I cannot see my playlist on my iPad.

I have restarted iPad, no joy.

I can see DVRS, and can switch live channels, set up recordings, but cannot see or access playlist on either DVR.

Am I missing something?


D* Customer Since 1999

  • Dish
  • Slimline-3 SWiM 16, 
    Familyroom
  • DirecTV HR44-700  
  • Panasonic 55" TC-P55GT50 plasma HDMI/ DECA, CAT6, OTA
  • Nintendo Wii,
  • Panasonic DMP-BDT220 Blu-Ray, CAT6
  • Pioneer VSX-1120 7.1 CAT6,
  • Cambridge Sound Works Ensemble 1 - front, S300 - surround back, Center Stage - center, Polk RM7 - surround side, and Bass Cube 8
    Master Bedroom
  • DirecTV HR24-500 
  • Vizio 37" SV370XVT LCD HDMI/DECA, CAT6 - can I just take a moment to say how awesome this TV is
  • Sony BDP-BX3B Blu-Ray, CAT6
    Basement
  • Samsung 52" LNT5271 FX LCD HDMI/DECA, CAT 6, OTA
  • Sony PS3,
  • Denon AVR 2108, KEF C40
    Son's Room
  • Vizio 42" E3D420 VX LCD HDMI/DECA, CAT 6, OTA
    Network
  • Linksys EA4500 802.11N Gigabit router
  • 2 - D-Link DGS-1008G Gigabit switches
  • DirecTV Home Cinema Connection
  • DirecTV GenieGo
  • ISP: Verizon FiOs Quantum 50/35
  • Dell Studio 540 Quad Core Q8200 64 Bit, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 8 gigs RAM, PlayOn
  • HP DV6-1243CLB Core 2 Duo T6600, 802.11N
  • 64 bit Windows 7 Home Premium, 4 gigs RAM
  • Compaq Presario SR1650NX AMD 64, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 6 gigs RAM
  • Apple Mac Mini Intel processor, 802.11N
  • Snow Leopard, 2 gigs RAM
  • iPhone 5S
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  • Both iOS 8.1
  • 3879075488.png

 


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#2 OFFLINE   The Merg

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Posted 27 August 2013 - 07:03 AM

What is your full setup? Have you ever been able to see the PlayList via the iPad app? When you say you cannot see the PlayList, does the PlayList screen load completely and then show nothing or is it stuck on a loading screen?


- Merg

Sent from my iPad using DBSTalk mobile app

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#3 ONLINE   dennisj00

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Posted 27 August 2013 - 07:20 AM

You might try deleting the app and re-installing.  I had that happen in a recent update.  The playlist screen appeared but stayed blank.  My wife's iPad3 updated with no problem.



Spending to stimulate the economy as fast as the credit cards will allow!

My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#4 OFFLINE   SteveHas

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Posted 27 August 2013 - 08:34 AM

previous versions of the app loaded my playlist successfully since launch of the app. 

When I select the "playlist" option 

it shows one of my two dvrs (Genie) with a green circle checkmark

says loading, and never populates screen

I have left it running for as long as I can (iPad goes to sleep)

 

I have full wifi (802.11N) signal

in fact I have tried while standing 5 feet from router

 

still no joy

 

I will uninstall, and re-install next


D* Customer Since 1999

  • Dish
  • Slimline-3 SWiM 16, 
    Familyroom
  • DirecTV HR44-700  
  • Panasonic 55" TC-P55GT50 plasma HDMI/ DECA, CAT6, OTA
  • Nintendo Wii,
  • Panasonic DMP-BDT220 Blu-Ray, CAT6
  • Pioneer VSX-1120 7.1 CAT6,
  • Cambridge Sound Works Ensemble 1 - front, S300 - surround back, Center Stage - center, Polk RM7 - surround side, and Bass Cube 8
    Master Bedroom
  • DirecTV HR24-500 
  • Vizio 37" SV370XVT LCD HDMI/DECA, CAT6 - can I just take a moment to say how awesome this TV is
  • Sony BDP-BX3B Blu-Ray, CAT6
    Basement
  • Samsung 52" LNT5271 FX LCD HDMI/DECA, CAT 6, OTA
  • Sony PS3,
  • Denon AVR 2108, KEF C40
    Son's Room
  • Vizio 42" E3D420 VX LCD HDMI/DECA, CAT 6, OTA
    Network
  • Linksys EA4500 802.11N Gigabit router
  • 2 - D-Link DGS-1008G Gigabit switches
  • DirecTV Home Cinema Connection
  • DirecTV GenieGo
  • ISP: Verizon FiOs Quantum 50/35
  • Dell Studio 540 Quad Core Q8200 64 Bit, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 8 gigs RAM, PlayOn
  • HP DV6-1243CLB Core 2 Duo T6600, 802.11N
  • 64 bit Windows 7 Home Premium, 4 gigs RAM
  • Compaq Presario SR1650NX AMD 64, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 6 gigs RAM
  • Apple Mac Mini Intel processor, 802.11N
  • Snow Leopard, 2 gigs RAM
  • iPhone 5S
  • iPad 2
  • Both iOS 8.1
  • 3879075488.png

 


#5 ONLINE   dennisj00

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Posted 27 August 2013 - 09:10 AM

That's what mine was doing except it showed all dvrs with the green spinners.  The only thing I can think it was an iPad4 that was restored in April from an iPad2 and something didn't update correctly.  Everything else in the program worked correctly.



Spending to stimulate the economy as fast as the credit cards will allow!

My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#6 OFFLINE   tbolt

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Posted 27 August 2013 - 10:46 AM

Since the iPad app update I cannot see my playlist on my iPad.

I have restarted iPad, no joy.

I can see DVRS, and can switch live channels, set up recordings, but cannot see or access playlist on either DVR.

Am I missing something?

 

Reset your BB DECA or CCK (Cinema Connection Kit)

 

This is the link from your DVRs to your Router



#7 OFFLINE   SteveHas

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Posted 27 August 2013 - 11:15 AM

Re-installing the app fixed the issue as a previous poster had recommended.

thanks Folks!


D* Customer Since 1999

  • Dish
  • Slimline-3 SWiM 16, 
    Familyroom
  • DirecTV HR44-700  
  • Panasonic 55" TC-P55GT50 plasma HDMI/ DECA, CAT6, OTA
  • Nintendo Wii,
  • Panasonic DMP-BDT220 Blu-Ray, CAT6
  • Pioneer VSX-1120 7.1 CAT6,
  • Cambridge Sound Works Ensemble 1 - front, S300 - surround back, Center Stage - center, Polk RM7 - surround side, and Bass Cube 8
    Master Bedroom
  • DirecTV HR24-500 
  • Vizio 37" SV370XVT LCD HDMI/DECA, CAT6 - can I just take a moment to say how awesome this TV is
  • Sony BDP-BX3B Blu-Ray, CAT6
    Basement
  • Samsung 52" LNT5271 FX LCD HDMI/DECA, CAT 6, OTA
  • Sony PS3,
  • Denon AVR 2108, KEF C40
    Son's Room
  • Vizio 42" E3D420 VX LCD HDMI/DECA, CAT 6, OTA
    Network
  • Linksys EA4500 802.11N Gigabit router
  • 2 - D-Link DGS-1008G Gigabit switches
  • DirecTV Home Cinema Connection
  • DirecTV GenieGo
  • ISP: Verizon FiOs Quantum 50/35
  • Dell Studio 540 Quad Core Q8200 64 Bit, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 8 gigs RAM, PlayOn
  • HP DV6-1243CLB Core 2 Duo T6600, 802.11N
  • 64 bit Windows 7 Home Premium, 4 gigs RAM
  • Compaq Presario SR1650NX AMD 64, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 6 gigs RAM
  • Apple Mac Mini Intel processor, 802.11N
  • Snow Leopard, 2 gigs RAM
  • iPhone 5S
  • iPad 2
  • Both iOS 8.1
  • 3879075488.png

 


#8 OFFLINE   The Merg

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Joined: Jun 24, 2007

Posted 27 August 2013 - 03:11 PM

previous versions of the app loaded my playlist successfully since launch of the app. 

When I select the "playlist" option 

it shows one of my two dvrs (Genie) with a green circle checkmark

says loading, and never populates screen

I have left it running for as long as I can (iPad goes to sleep)

 

I have full wifi (802.11N) signal

in fact I have tried while standing 5 feet from router

 

still no joy

 

I will uninstall, and re-install next

 

I'm having that same issue. I haven't tried deleting the app and reinstalling it yet though. Glad to hear that resolved it for you. I just hate setting everything back up again.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#9 OFFLINE   acostapimps

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Posted 27 August 2013 - 04:47 PM

Thats what I did also delete and reinstall and now I can see my playlist recordings, It would be much better if I can play it through the ipad though, PITA to setup my favorites,quicktunes,live stream favs etc etc again.

Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
Directv Standard SD Receiver D12-700 

SWM 16  SWM 8-Way Splitter  SWM 2-Way Splitter  Slimline 5LNB  

Directv Subscriber From 2009-?


#10 OFFLINE   996911

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Posted 23 September 2013 - 08:35 AM

Same thing here.  Couldn't get playlist to work after the update withe iOS7 coming out this past week.  While on the phone with D* for another issue I asked if they were getting calls about the app and she said "yes, people aren't getting their playlist to load and that it seems to be that iOS7 has affected it and the app is getting updated with a fix."  

 

However, instead of updating the app, I just deleted it and then re-installed and everything works great.


Cheers,
Ray Johnson

#11 OFFLINE   pcman

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Posted 30 September 2013 - 02:22 PM

The Sept 10, 2013 update to the DirecTV for iPad app (v2.0.15) still didn't fix the Playlist not loading. I followed the suggestion from dennisj00 and others to delete the app and re-install and had the same success. Playlist appears.

 

Also, if the original show was listed as available on "tablet," then I can watch it on the iPad from this Playlist. Not to be greedy, but it sure would be nice if more shows were available to watch on tablet.

 



#12 ONLINE   Laxguy

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Posted 30 September 2013 - 03:05 PM

Just got this in an e-mail.

 

 

If you access GenieGO™ through an iPhone or iPad, please be sure to update your GenieGO™ App before upgrading to iOS 7. This will ensure no interruption to your service. You can update your App anytime through the iTunes App Store.

 

If you have already upgraded to iOS 7, you will need to update the current GenieGO™ App on your mobile device and then re-register the device as new. Unfortunately, previously downloaded content will need to be re-downloaded. 

 

We apologize for this inconvenience. 

 

Sincerely, 

DIRECTV

 


"Laxguy" means a guy who loves lacrosse.




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