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Freezing/Pixelation issues on your Genie? Here's how you can help


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191 replies to this topic

#26 OFFLINE   ilovfriday

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Posted 09 October 2013 - 07:24 PM

This problem has to end; it's useless for me to have DirecTV at this point. The problem is just that bad.

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#27 OFFLINE   Stuart Sweet

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Posted 09 October 2013 - 07:55 PM

Just, wow.

Post #1 gives you instructions on how to help gather Data to help fix the problem, but it seems all people want to do is complain. I guess the idea of a peer support forum is kind of done.
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#28 OFFLINE   Laxguy

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Posted 09 October 2013 - 08:10 PM

I'm seeing the described behavior only when playing back recordings of a basketball game. Seems they run down the floor and breakup/pixelation. I wonder if it has anything to do with processing power since there is alot to decode when they are moving?

 

This really indicates to me the TV monitor may not have the processing power to handle the mass of pixels that are constantly changing. If you set to record another game in the next few days, post it here and I will record it too for comparison. 

 

What TV? Which DVR?


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#29 OFFLINE   Kevin L

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Posted 09 October 2013 - 08:46 PM

I constantly have freezing and pixilation on recorded and live shows on many different stations. This has been happening for a few weeks now. I also have a new TiVo Roamio Pro I use to record all shows except those I only have on DirecTV. I can watch the same show on the TiVo (with Comcast cable) and the HR44-500; the TiVo plays back great, the HR44 has these issues.

 

Software is 0x741, Wed 9/25, 4:19a

SENDREPORT 20131007-3B0C



#30 OFFLINE   ilovfriday

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Posted 09 October 2013 - 08:49 PM

Just, wow.

Post #1 gives you instructions on how to help gather Data to help fix the problem, but it seems all people want to do is complain. I guess the idea of a peer support forum is kind of done.



I've already gathered data as instructed. I can be pissed off that this problem exists, that DirecTV failed to properly QA their software, and that no fix is provided and that phone techs deny an issue exists. People have been complaining on message boards since they were invented ya know.

#31 OFFLINE   adamson

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Posted 09 October 2013 - 09:24 PM

I know a few people in my neighborhood with HR34's and have seen how they are set up from A-Z. Signal strengths are all very good also. They have freezing issues also and actually one of them took early termination fees over accepting such terrible service. How Directv can get away with this is beyond me.

 

Furthermore every single subscriber with freezing issues has the right to complain about this. Just because he/she did not detail every single bit of information here or send a report to Directv, does this allow those to be attacked here over and over again! My better half had this issue with the HR20's way back and I suffered the expense of that early termination. Your best bet people is forget making a complaint here because obviously it has not helped your cause. Phone Directv over and over and over until finally somebody gets the picture! BTW test monkeys QA their firmware, in case you did not know.


HR44-700 C41W-100 C41W-100, Select Package, Tampa Bay DMA-ABC CBS NBC FOX East/West


#32 OFFLINE   adamson

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Posted 09 October 2013 - 10:01 PM

There is a consequence to calling Directv repeatedly and actually it is good. You will be flagged and all calls will go to "case management" and they are the ones you really want to talk to...they will help you greatly!


HR44-700 C41W-100 C41W-100, Select Package, Tampa Bay DMA-ABC CBS NBC FOX East/West


#33 OFFLINE   itzme

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Posted 09 October 2013 - 10:11 PM

HR44/700 on 744 fw
Report 20131009-1EC7

Picture breaks up, pixelates, audio hiccups, pixelates itself back to normal. Repeatable when I RW. Report sent within minutes of the breakup. No weather issues.

#34 OFFLINE   Robert L

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Posted 10 October 2013 - 12:15 AM

HR44-500

0x741

Report - 20131009-29F6

 

Still have random breakup with video on a lot of recorded shows.  This report is send after HR44 video froze 2 minutes before end of show.  American Horror Story, on FX.   The way it froze was like top half was a different frame than bottom.  Maybe the box is having problems handling 5 tuners.


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#35 OFFLINE   Laxguy

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Posted 10 October 2013 - 08:48 AM

There is a consequence to calling Directv repeatedly and actually it is good. You will be flagged and all calls will go to "case management" and they are the ones you really want to talk to...they will help you greatly!

Could not another consequence be that one is flagged for being a problem customer, and hence not eligible for great deals come upgrade time? And it does cost everyone else money each time a call is made. Probably less than .0000001%, but it does add up. 


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#36 OFFLINE   itzme

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Posted 10 October 2013 - 09:10 AM

I would guess that Picture Quality is a priority issue with DirecTV, and that ultimately they welcome calls and posting/sending reports from the HRs.  PQ has always been an issue of pride for Directv, and has helped them competitively.  IMO competitors like fiber and cable have improved their PQ in recent years, so DirecTV likely places a high priority on getting this fixed!   



#37 OFFLINE   samrs

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Posted 10 October 2013 - 09:12 PM

20131010-2F05

 

HR34-700 0x740 minor pixilation during Tigers/A's game on TBS.


HR20-100, HR20-700, HR24-100, HR34-700/AM21

#38 OFFLINE   adamson

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Posted 10 October 2013 - 09:25 PM

Laxguy, on 10 Oct 2013 - 10:48 AM, said:

Could not another consequence be that one is flagged for being a problem customer, and hence not eligible for great deals come upgrade time? And it does cost everyone else money each time a call is made. Probably less than .0000001%, but it does add up. 

 

Ummmm never had that issue getting a deal. I only dealt with case management once and they went above and beyond to get the issue solved to my liking.


HR44-700 C41W-100 C41W-100, Select Package, Tampa Bay DMA-ABC CBS NBC FOX East/West


#39 OFFLINE   acostapimps

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Posted 10 October 2013 - 09:34 PM

I don't see this problem on the HR44 (knock on wood)  Or is this mainly 34's?  Is it locals or national channels or both?


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#40 OFFLINE   Sully

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Posted 10 October 2013 - 10:07 PM

I'm seeing this issue only with my HR34 and so far only with my local CBS station (both Survivor and the Amazing Race from this week).


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#41 OFFLINE   kram

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Posted 11 October 2013 - 07:14 AM

This has been an ongoing problem with my 44. Three updates have failed to resolve the issue. Freezes and pixelation occur with almost every recorded program I watch.


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#42 OFFLINE   KK in CT

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Posted 11 October 2013 - 09:41 AM

I have a 34 and I noticed some major stuttering in the picture while watching a recording of Modern Family from our local ABC affiliate.  It was pretty much unwatchable.  I've noticed this a little bit on USA Network as well, but not nearly as bad as it was in the recording from ABC.



#43 OFFLINE   VaJim

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Posted 11 October 2013 - 01:20 PM

Just, wow.

Post #1 gives you instructions on how to help gather Data to help fix the problem, but it seems all people want to do is complain. I guess the idea of a peer support forum is kind of done.

OK...add my name to the list.  HR-34...most of the pix comes from watching a recorded show 9am local ...same results during playback on the 2 other HR-21's.

Word search for "SENDREPORT' gives me lots of results.  All I want to know is DTV working on this?  Should I call them?



#44 OFFLINE   Stuart Sweet

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Posted 11 October 2013 - 01:21 PM

A Keyword search should only yield one result, a screen that lets you send a report. Calling DIRECTV isn't going to help much... posting that report code will get your information straight to Engineering.
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#45 OFFLINE   VaJim

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Posted 11 October 2013 - 01:27 PM

A Keyword search should only yield one result, a screen that lets you send a report. Calling DIRECTV isn't going to help much... posting that report code will get your information straight to Engineering.

a Keyword search where?  This forum, google...? 



#46 OFFLINE   VaJim

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Posted 11 October 2013 - 01:27 PM

A Keyword search should only yield one result, a screen that lets you send a report. Calling DIRECTV isn't going to help much... posting that report code will get your information straight to Engineering.

a Keyword search where?  This forum, google...? 



#47 OFFLINE   VaJim

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Posted 11 October 2013 - 01:27 PM

A Keyword search should only yield one result, a screen that lets you send a report. Calling DIRECTV isn't going to help much... posting that report code will get your information straight to Engineering.

a Keyword search where?  This forum, google...? 



#48 OFFLINE   VaJim

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Posted 11 October 2013 - 01:28 PM

A Keyword search should only yield one result, a screen that lets you send a report. Calling DIRECTV isn't going to help much... posting that report code will get your information straight to Engineering.

a Keyword search where?  This forum, google...? 



#49 OFFLINE   Supramom2000

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Posted 11 October 2013 - 01:28 PM

a Keyword search where? This forum, google...?


In the smart search function of the DVR with the issue.

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#50 OFFLINE   Stuart Sweet

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Posted 11 October 2013 - 01:30 PM

When you search on your DVR for SENDREPORT, you have the option of a Keyword Search.
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