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Guest Message by DevFuse

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Freezing/Pixelation issues on your Genie? Here's how you can help


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191 replies to this topic

#101 OFFLINE   Laxguy

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Posted 28 October 2013 - 02:39 PM

You may be barking up the wrong tree. CSRs cannot possibly know all the issues that have been/are being worked on, much less reported. I have every confidence that this is a software issue that'll eventually be remedied. There will be a few exceptions, where there are also hardware issues. 


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#102 OFFLINE   Gofastr

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Posted 28 October 2013 - 02:46 PM

We have been seeing freezing of the picture on live shows on our Mini Genies (Clients) . It started first started a few days ago.
I'd be watching a show on the HR34 Genie in the Great Room and all was fine, the Wife would tell me her picture in the other room kept freezing for 10-15 seconds.
I have not seen a picture freezing event on the Genie only with the clients C31.

#103 OFFLINE   MysteryMan

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Posted 28 October 2013 - 03:25 PM

Since my HR34-700 received 0x0744 I've experienced multiple freeze ups while watching live TV.


DirecTV customer since 1995.


#104 OFFLINE   peds48

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Posted 28 October 2013 - 05:04 PM

FWIW, no freezing here in NY.  HR34


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#105 OFFLINE   Athlon646464

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Posted 28 October 2013 - 05:13 PM

My 34 has been okay for a few weeks now as well......


1 HR34-700, 1 C31-700, 1 HR24-500
Original install on April 20, 2008 - HR34 & C31 installed on August 24, 2013 - HR24 installed on July 23, 2010

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#106 OFFLINE   gpg

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Posted 28 October 2013 - 05:31 PM

FWIW, no freezing here in NY.  HR34


Interesting because I get freezing on my 34 for practically any recording on channel 4. When I double record the same episode on one of my HR2x receivers, there's no freezing or pixelation on the non-Genie dvrs. I haven't had a clean recording of Revolution since the new season began. We're both on LI so geography shouldn't be that much of an issue.
HR24-200,HR23-700,HR21-200, HR21-100, HR34-700,
Sony KDS-R50XBR1,HDMI, LG 37LH40,HDMI Vizio 390-A1,HDMI,Sony KDL-40NX711, HDMI, Vizio VO320E, HDMI, SWM16 with DECA,
Sony STR-DG1000 AV Receiver optical cable connection for HR24-200, GenieGo

#107 OFFLINE   Gofastr

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Posted 28 October 2013 - 08:34 PM

While watching the world Series on Fox on main tv connected to a HR 34 (Genie) @ 10:20PM and a second tv also watching the same program but connected to a C31 client , the picture froze on the client.
The freeze lasts for 10 seconds or so. The software version is OX744, we never had this problem till this latest version of software was applied.
Come on Directv, this shouldn't,t be happening.
Go back to your previous software version. It was working just fine.

#108 OFFLINE   Laxguy

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Posted 28 October 2013 - 08:53 PM

Not for a bunch of other folks. 


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#109 OFFLINE   Tom Servo

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Posted 31 October 2013 - 09:25 PM

I'm having all kinds of pixelation/jumpy playback but only on recorded programs and more on my local NBC affiliate (WPMI Mobile). It's been getting worse over the last couple of weeks. I'm filing a report now, 20131031-2D24. Software version is 0x744, updated 10/22. Sent from my A700 using DBSTalk mobile app

Edited by Tom Servo, 31 October 2013 - 09:28 PM.


#110 OFFLINE   lgb0250

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Posted 01 November 2013 - 05:10 AM

Received my first freeze up since recently receiving 0744. Ironically it was on live tv during a D* commercial. Report sent.

#111 OFFLINE   docj

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Posted 01 November 2013 - 08:01 PM

A new kind of freeze-up happened tonight on a playback of a recorded Rachel Maddow on MSNBC.  Instead of the usual pixelation, tonight we got a momentary blue screen with the audio continuing with the picture resuming after a few seconds.  I never had time to use the remote, but the blue screen repeated several times in the space of ~10 minutes of the show.



#112 OFFLINE   shendley

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Posted 01 November 2013 - 09:05 PM

We've been getting this on a couple of shows lately. A Daily Show recorded Wednesday night was so badly pixelated after about half way through, it was unwatchable. And tonight we were watching an episode of Boardwalk Empire recorded Sunday and it froze up about 2/3 of the way through and wouldn't let you fast forward in further. We then started watching the same episode recorded on an HR24 and it started pixelating at the same place, but didn't freeze and was, more or less, watchable till the end.


AU9, SWM8
Panasonic TH-58PX60U, HDMI to HR44-100, Native, DD, HDMI to Pioneer VSX-1123-k Receiver, Harmony One, Networked with Ethernet Cable, 35/4 Mbps DSL.
Panasonic TH-42PD50U, Component to HR 24-100, Antec MX-1 w. WD10EVDS ESata, Native, DD, DTV Remote.
Panasonic TC-L32X2, HDMI to C41-100, DTV Remote.
Whole Home.


#113 OFFLINE   docj

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Posted 02 November 2013 - 05:11 PM

My Genie won't respond to the 6-second replay as a way of resolving the freeze-up but it does very well with STOP/Resume which is just as fast to accomplish.



#114 OFFLINE   kram

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Posted 07 November 2013 - 11:06 AM

Pattern has emerged:

 

Last week I recorded four shows that started around 9PM. All four recordings started pizelating at almost the exact same point in the recording. Could this mean something?


Edited by kram, 07 November 2013 - 11:11 AM.

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#115 OFFLINE   btedford

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Posted 07 November 2013 - 02:20 PM

I have a case open with DirecTV's case management as I am having problems right now with recordings and live TV except when I skip back on the recording...the freezing will not occur on that recording again. My HR44-700 received a software update that it wasn't supposed to get last night, it received 0x797. Apparently it's still being tested by the engineers and it didn't solve my problems. So for now they are just monitoring.


Edited by btedford, 07 November 2013 - 03:37 PM.


#116 OFFLINE   bpratt

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Posted 07 November 2013 - 05:09 PM

0x797 is the current national release for the HR44s.  Did it fix the freezing problem for you?


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HR21-700   750G WD x087f AM21
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HR44-500 2000G WD x08c2
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#117 OFFLINE   btedford

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Posted 07 November 2013 - 05:23 PM

Nope. Still having problems.



#118 OFFLINE   kram

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Posted 07 November 2013 - 06:45 PM

I should know more tomorrow.


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5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#119 OFFLINE   Wyannuzzi

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Posted 07 November 2013 - 08:13 PM

Keep getting error sending diagnostic file. Return code 9.
HR34-700
HR24-100
H25-100
H25-100
H25-100
HR24-100

#120 OFFLINE   Wyannuzzi

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Posted 09 November 2013 - 03:41 PM

Tech came out today. Replaced dish, replaced all cables, replaced 5 receivers. As you can see by my setup all new recent receivers. No cost to me. Am a very happy camper.
HR34-700
HR24-100
H25-100
H25-100
H25-100
HR24-100




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