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Freezing/Pixelation issues on your Genie? Here's how you can help


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191 replies to this topic

#161 OFFLINE   ecotsonas

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Posted 02 December 2013 - 08:56 AM

I have an HR34 with 0x799.  I recorded two football games and the playback froze, one at 9 minutes and the other at 21 minutes into playback.  It also froze the live buffer on a couple of other occasions.  So does everyone think that this is an issue with the latest firmware and not an issue with the specific DVR or hard drive?  Is it worth trying to get a replacement box or won't it matter until a new version of the firmware is released?



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#162 ONLINE   Laxguy

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Posted 02 December 2013 - 10:31 AM

If it were me, I'd wait until the next firmware update. No guarantees, of course!


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#163 OFFLINE   Mike 204

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Posted 02 December 2013 - 11:37 AM

I'm at my wits end, the issue is making 6-10 show a week unwatchable on my HR34 I put in this April.  I have been double recording on my old HR22 and those programs play back no problem.  Curiously it does seem to be only recordings off the local CBS and NBC (Las Vegas).

 

Has anyone tried the master reset that erases and reformats the hard drive? 



#164 ONLINE   Laxguy

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Posted 02 December 2013 - 12:42 PM

I'd not do that! Unlikely to solve the problem, and of course you have to add in everything. 

 

There have been numerous reports on NBC locals giving far more problems than the others combined. 

 

Does the six second back work to get through a stall? 


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#165 OFFLINE   Mike 204

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Posted 02 December 2013 - 01:06 PM

I'd not do that! Unlikely to solve the problem, and of course you have to add in everything. 

 

There have been numerous reports on NBC locals giving far more problems than the others combined. 

 

Does the six second back work to get through a stall? 

Haven't tried the 6 second back button, usually 2x fast forward over the bad spots.  

 

It's baffling on the NBC part because the live feed is OK and my HR22 recordings are OK.



#166 OFFLINE   bpratt

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Posted 04 December 2013 - 01:39 PM

After nearly 2 weeks of no freezing problems, I had 2 last night.  I've had failures on several channels including NBC and CBS, but also on HBO and Showtime.  This thread is now over 3 months old and the problem existed at least a month before that.  I know this problem existed on firmware versions 740, 741, 744 and now 797.   

I kept my two HR21-700 so I could finish watching the recorded show that were on them.  Now that they are both cleaned up, I am still keeping them for backup.  None of the freezing problems have ever showed up on my HR21s.

 

DirecTV - How about giving some attention to this problem and forget some of these unwanted extras you keep adding. 


HR10-250   550G WD  6.4a
HR21-700   750G WD 0x0912 AM21
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HR44-500 2000G WD 0x093d
DirecTV since 1997


#167 ONLINE   eileen22

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Posted 05 December 2013 - 08:03 PM

I have had occasional freezing and pixelization on my HR34 over the past few months, never so bad that a show was unwatchable. Most issues were a brief blip once or twice on a recording, and I think they were all on NBC or CBS shows. Got the 799 update Wednesday morning, and didn't even realize it had updated. Last night's recording of Survivor (CBS) was completely unwatchable, major pixelization and skips throughout the show. I have a HR20 that isn't having these problems.


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#168 OFFLINE   aldiesel

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Posted 05 December 2013 - 08:50 PM

This is the eighth recording to freeze on the picture and play audio.  We have also had live TV do the same thing.  Tonight was an episode of White Collar on USA.  Just checked it while it was still recording.  Switched to live TV and it was frozen also.  I sent the report and it is 20131205-1932.

 

I do echo someone earlier.  If I am paying $23 a month for advanced dvr service and cannot trust the dvr to record,  I will be looking elsewhere.



#169 OFFLINE   MysteryMan

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Posted 06 December 2013 - 03:53 AM

For the past two weeks I have been experiencing severe freezing/pixelation issues with my HR34-700 when recording the series Hostages. My Genie is set to record other series (Person of Interest, The Blacklist, and Almost Human) as well but the freezing/pixelation issue is only on the Hostages recordings. The Genie's software when these recordings were made was 0x744. It has been updated to 0x799. Our local weather conditions were not a factor when the recordings were made.   


DirecTV customer since 1995.


#170 OFFLINE   aldiesel

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Posted 07 December 2013 - 12:58 PM

This is the eighth recording to freeze on the picture and play audio.  We have also had live TV do the same thing.  Tonight was an episode of White Collar on USA.  Just checked it while it was still recording.  Switched to live TV and it was frozen also.  I sent the report and it is 20131205-1932.

 

I do echo someone earlier.  If I am paying $23 a month for advanced dvr service and cannot trust the dvr to record,  I will be looking elsewhere.

 

Another frozen recording and three recordings that show 1 hour of recording but you go to play them and they ask to delete right away.   Report 20131207-1566.



#171 OFFLINE   aldiesel

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Posted 07 December 2013 - 02:51 PM

Live TV was frozen after watching a recording.  Then went to a diiferent recording and it froze.  I then sent report 20131207-766.  After the report the entire DVR froze and did not respond to any remote commands.  Had to unplug from the wall to reboot.



#172 OFFLINE   iacas

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Posted 07 December 2013 - 06:30 PM

I have an HR34 with 0x799.  I recorded two football games and the playback froze, one at 9 minutes and the other at 21 minutes into playback.  It also froze the live buffer on a couple of other occasions.  So does everyone think that this is an issue with the latest firmware and not an issue with the specific DVR or hard drive?  Is it worth trying to get a replacement box or won't it matter until a new version of the firmware is released?

 

I got 0x799 on November 7 and since around that time (perhaps before it, but it's tough to say) we've had multiple freezes. Sometimes the audio will stop, sometimes the audio will continue. The programs appear to be corrupted in that they won't play back - they'll always freeze at the same spot. Live TV has frozen.

 

That's true on both the HR34 and the C31. We have had them for over a year (IIRC) without any problems, but in the last month (six weeks at the most) we've had multiple freezes. I've reset both (red button and via software) a few times. It seems to "help" for awhile. Then the problems arise again.

 

I've not tried to play back any of the seemingly corrupted video files after I reset the HR34. I'll try that the next time.

 

I'm about at my wit's end. It seems like a firmware issue (especially if they just started with a 0x799), but who knows?

 

Edit: SENDREPORT is 20131207-940


Edited by iacas, 07 December 2013 - 07:02 PM.

Erik J. Barzeski
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My Equipment:
HR20 hooked to Sony 60" HDTV, Pittsburgh Locals, HD Package
HR21 hooked to a Vizio 37" HDTV in the bedroom[/size]

#173 OFFLINE   garywitt

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Posted 08 December 2013 - 02:00 PM

Running 0x799 on hr34. I see freezing behavior maybe two or three times per day, picture on screen freezes as if the pause button was hit, lasts from 5 to 20 seconds and then starts playing again. This report was generated today...

20131208-FBC
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#174 OFFLINE   acostapimps

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Posted 08 December 2013 - 06:06 PM

I had a recording that pixelated on NatGeo channel on one of the taboo documentaries. No rain or snow fade.   Recorded on HR44 to watch on HR24. Send Report is 20131208-27E9

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#175 OFFLINE   iacas

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Posted 08 December 2013 - 07:21 PM

Running 0x799 on hr34. I see freezing behavior maybe two or three times per day, picture on screen freezes as if the pause button was hit, lasts from 5 to 20 seconds and then starts playing again. This report was generated today...

 

My freezes last. They don't "last from 5 to 20 seconds." I've let it sit for minutes before but nothing happens. Sometimes the audio continues, often it just freezes entirely.

 

I'd almost be happy with a "5-20 second pause".


Edited by iacas, 08 December 2013 - 07:22 PM.

Erik J. Barzeski
Personal Blog | Golf Site

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HR20 hooked to Sony 60" HDTV, Pittsburgh Locals, HD Package
HR21 hooked to a Vizio 37" HDTV in the bedroom[/size]

#176 OFFLINE   Getteau

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Posted 09 December 2013 - 11:04 AM

I started getting the no signal on Tuner 2 message yesterday afternoon around 3PM Central time while watching live TV.  Shortly after that, the picture on the HR 44-500 froze up.  Since I've been down this road before, as soon as I saw the message, I went to the signal strengths page and saw that just about every transponder in 101 was 0 on all tuners.  I was getting 0's on the other satellites as well.  After running through the meters for a couple of minutes, everything went back to it's normal numbers on all my tuners/transponders.

 

Like I mentioned in the issues post, it's almost like something goes awry and knocks out all the tuners.  Since I heard no screaming from anyone else in the house that was watching TV in other rooms, I'm assuming it was just the HR44-500 that had the issue.


Edited by Getteau, 09 December 2013 - 11:08 AM.

Thanks,
Rich

HR44-500 - HDMI to Panasonic TC-50S1 50" Plasma
HR24-100 - HDMI to Panasonic TC-50S1 50" Plasma
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HR21-700 - WD 1T Green Power drive - HDMI to Toshiba 65HM167 65" rear projection

R22-200 - Component to Insignia 42" Plasma
R15 - svideo to Toshiba 32" tube tv


#177 OFFLINE   Getteau

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Posted 11 December 2013 - 08:49 PM

The wife is getting ready to throw the 44 out the window and told me to go complain on that satellite blog.  Tonight's recording of "The Sing Off" was unwatchable at 7PM and then the "Criminal Minds" recording at 8 was corrupt.  The duplicate "Criminal Minds" recording from HR21-700 is fine.

 

Come on Direct-TV, get this fixed.

 

No report since I've already sent two and I didn't catch it in the act this time.

 

Lucky me.  As I was reading the forums it froze again.  The same channel is fine on my HR24.
 
Report 20131211-26FB

Edited by Getteau, 11 December 2013 - 09:09 PM.

Thanks,
Rich

HR44-500 - HDMI to Panasonic TC-50S1 50" Plasma
HR24-100 - HDMI to Panasonic TC-50S1 50" Plasma
HR23-700 - HDMI to Insignia 42" Plasma
HR22-100 - HDMI to LG 32" LCD
HR21-700 - WD 1T Green Power drive - HDMI to Toshiba 65HM167 65" rear projection

R22-200 - Component to Insignia 42" Plasma
R15 - svideo to Toshiba 32" tube tv


#178 OFFLINE   Tom Servo

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Posted 12 December 2013 - 03:41 AM

I was beginning to think the issue, at least on my end, had been solved since I haven't had any freezes or pixelazation issues in several days.  And then this evening it happened on several channels like H2 and one other channel I never watch so I've forgotten the name.  Not NBC like usual.  It's fine for now.

 

The more people that report this and the continued silence from DirecTV is beginning to make me think it's not necessarily a software issue but something hardware related, local to our installations.  Y'know, there was a news story about a cableco in North Carolina having issues with one particular channel because the cable box was unshielded and getting interference from Verizon LTE phones.  Very specific set of circumstances — you had to have it tuned to WRAL specifically and have a Verizon LTE phone nearby transmitting something.  

 

I have a VZW LTE device and toyed around with transmitting lots of data near the box and the splitter/converter doohickeys that are strewn everywhere but got nothing.  After all, the B-band converter does bring some of the sat. signals down to the same frequencies used by LTE, which is former TV spectrum in the 700 MHz band.  If not the phones, maybe it's public safety.  The 700 MHz band is now open to that use as well and my local county is deploying a 700 MHz digital trunked system.

 

Eh well, it's a thought!



#179 OFFLINE   CeeBee

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Posted 12 December 2013 - 03:08 PM

I have had occasional pixelation on the HR34 for months.  In the last few days a new problem has started.  The picture on recordings freezes within the first 2 minutes, but the sound continues.  The recorded time shows as a full recording, but it's impossible to move beyond the frozen picture point.  So far, both problems - pixelation and freezing - have only occurred on local channels, but it's occurred on all the major local affiliates - ABC, CBS, and NBC.

 

Today, one of the Genie Clients started freezing on the local channel I was watching, but I was able to REW or FF to move it.

 

These problems began after the new Sports category was added to the Search and Browse screen.  I also lost Pandora and YouTube temporarily after that addition.  I'm wondering if my current problems are related?

 

Report # 20131212-2A4D   



#180 OFFLINE   aldiesel

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Posted 14 December 2013 - 08:47 AM

I am posting in the 79E forum as well just in case those who need to see this do.

 

Two frozen recordings.  One last night.  Sent report 20131213-26EB.  One this morning, report 20131214-5FB.

 

This is happening everyday for several days, then it goes away for several days.  Then it comes back.  I have 79E since Thursday morning.






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