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DirecTV HR24 lost network connection after new router


Best Answer BMWBig6 , 14 September 2013 - 04:06 AM

DirecTV's new equipment fixed the problem.  Yesterday they successfully installed a Genie and Genie Mini yesterday, replacing my 2 H24 HD receivers and relocating 2 HR24 DVRs.  They removed the old BB CCK, and replaced it with a new Broadband "Connected Home Adapter" that looks like this:

 

DIRECTV_DCA2SR0_01_deca2_ethernet_to_coa

 

 

 

When everything was booted up, they were immediately assigned IP addresses by the router's DHCP server.  They connected to the internet within seconds, and Whole Home as well as internet services like OnDemand, etc. work great!

 

Thanks everyone for your help in troubleshooting this issue.  I never learned why it happened in the first place, but the new DECA II adapter did the trick!

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#26 OFFLINE   otaliema

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Posted 06 September 2013 - 08:19 AM

It isn't unreasonable at all :)

 

You can preserve Whole Home (but not Internet access) without the CCK.  MultiRoom Viewing will continue to work if you just have your receivers hooked up without the CCK.  That is where those AutoDHCP 169.187.* addresses come into play.

 

If you don't use Directv On Demand, TV Apps, YouTube or Pandora, you can just get rid of the CCK all together and reboot all of your receivers and let them automatically pick an IP address and they should be able to see each other for MRV.

 

Spot on. 


I am a former DIRECTV employee however all statements opinions, views, expressions, etc, are entirely my own even if logic says otherwise.

They DO NOT reflect on DIRECTV and or any partner, affiliated company's, polices, processes, opinions, or things that are not listed here.

Set up. HR24-200, HR24-200, HR22-200, H23-600. Whole Home, BBCCK, SL3 SWiM.

I have found that working with computers is like working with a toddler, sometimes there is no reason for the melt down, just keep on moving forward.


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#27 OFFLINE   BMWBig6

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Posted 06 September 2013 - 08:20 AM

It isn't unreasonable at all :)

 

You can preserve Whole Home (but not Internet access) without the CCK.  MultiRoom Viewing will continue to work if you just have your receivers hooked up without the CCK.  That is where those AutoDHCP 169.187.* addresses come into play.

 

If you don't use Directv On Demand, TV Apps, YouTube or Pandora, you can just get rid of the CCK all together and reboot all of your receivers and let them automatically pick an IP address and they should be able to see each other for MRV.

 

If it doesn't then that is really strange.

 

One interesting thing you said - the CCK coax goes into the splitter which then goes into the HR24 and the wall?  I just want to confirm on the splitter, the "IN" is coming from the Wall, and one "OUT" is going to the CCK and one "OUT" is going to the HR24 right?

 

The CCK should not be connected to the "IN" port.

 

Well I do sometimes use On Demand, I don't suppose that works over satellite (coax) or phone line very well?  I do use the media apps (photos, music) too.

 

Yes, I confirmed the IN and OUT connections are correct. When I previously described the connection order, I was looking at it from the perspective of the ethernet as the source (origin) and everything else downstream.  I see now that the convention here is to describe the wall as the source.  Everything appears to be correctly connected from that perspective.


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#28 OFFLINE   BMWBig6

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Posted 06 September 2013 - 08:24 AM

Just for arguments sake can you replace the Ethernet cable to the BBCCK to the router with a different one just to make sure it didn't die.

or did you do that already and I missed it? my 1 y/o was up till 3am today I'm running on caffeine ATM.

If this was a CCK-W (wireless type) I'd tell you to factory reset it with the little tiny button on the back, but we can't, maybe this will help, disconnect all cables from the BBCCK, wait 30 seconds and reconnect them, coax, ethernet power and see if we get network connection this time.  

 

I didn't bother switching ethernet cables since I confirmed last night when I bypassed the BBCCK (wired, not wireless, with no visible reset button that I could find) that the HR24 got online without problems on the same ethernet cable (cable thus seems fine to me).

 

I tried disconnecting the BBCCK for 30 seconds, and reconnected everything again.  It "boots up" but the NTWK light never illuminates and the other 2 keep blinking. Not to mention all of my house's internet disappears while I keep the ethernet connected to the BBCCK.  :)


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#29 OFFLINE   BMWBig6

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Posted 06 September 2013 - 08:30 AM

I'm starting to wonder if a wireless CCK may get me up and running?  The connection won't be as fast as the Cat6 I have now, and maybe not as reliable, but... ?

 

Or is there a new product out there (that replaces or supercedes the CCK technology)?  If some of the new receivers have DECA built in, do any have CCK too?


Edited by BMWBig6, 06 September 2013 - 08:31 AM.

Ben

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#30 OFFLINE   otaliema

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Posted 06 September 2013 - 08:32 AM

I tried disconnecting the BBCCK for 30 seconds, and reconnected everything again.  It "boots up" but the NTWK light never illuminates and the other 2 keep blinking. Not to mention all of my house's internet disappears while I keep the ethernet connected to the BBCCK.  :)

I know you said that in one of your earlier posts but it just now clicked  :bang  sounds like something shorted out in the BBCCK, so it's grounding out your system. I think calling D* and getting a price on repair would be a good step at this point. I don't know if they will still roll a truck for a CCK failure or if they will have you buy a new one. The link to SS web page in the first page will give  you prices for a hardwire one.

 

And a wireless or wired will get you back online just have to get you a new one from the sounds off it.


I am a former DIRECTV employee however all statements opinions, views, expressions, etc, are entirely my own even if logic says otherwise.

They DO NOT reflect on DIRECTV and or any partner, affiliated company's, polices, processes, opinions, or things that are not listed here.

Set up. HR24-200, HR24-200, HR22-200, H23-600. Whole Home, BBCCK, SL3 SWiM.

I have found that working with computers is like working with a toddler, sometimes there is no reason for the melt down, just keep on moving forward.


#31 OFFLINE   LiQiCE

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Posted 06 September 2013 - 08:43 AM

I'm starting to wonder if a wireless CCK may get me up and running?  The connection won't be as fast as the Cat6 I have now, and maybe not as reliable, but... ?

 

Or is there a new product out there (that replaces or supercedes the CCK technology)?  If some of the new receivers have DECA built in, do any have CCK too?

 

A new CCK or a Wireless CCK may work.  I would contact Directv and ask them for a replacement.  Or you can buy one on eBay for around $25.

 

Also - a Genie has a built in CCK (you plug Ethernet into the Genie and it will share that connection with the rest of your receivers via DECA).

 

So if you got a Genie - it could replace the CCK.


Owned: HR44-700, HR24-500

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#32 OFFLINE   BMWBig6

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Posted 06 September 2013 - 08:53 AM

A new CCK or a Wireless CCK may work.  I would contact Directv and ask them for a replacement.  Or you can buy one on eBay for around $25.

 

Also - a Genie has a built in CCK (you plug Ethernet into the Genie and it will share that connection with the rest of your receivers via DECA).

 

So if you got a Genie - it could replace the CCK.

 

Hmm, I don't have Genie yet.  I've been a DirecTV customer for 12-13 years, I bet I could have them come out and upgrade me for little to no cost.

 

EDIT: In fact, according to my DirecTV account profile:

 

 

Good news! You will be eligible for an equipment upgrade September 9, 2013
Your DIRECTV PROTECTION PLAN includes an equipment upgrade every 2 years. Come back to this page on the date
stated above to take advantage of this offer.

Edited by BMWBig6, 06 September 2013 - 08:55 AM.

Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#33 OFFLINE   LiQiCE

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Posted 06 September 2013 - 09:07 AM

Hmm, I don't have Genie yet.  I've been a DirecTV customer for 12-13 years, I bet I could have them come out and upgrade me for little to no cost.

 

EDIT: In fact, according to my DirecTV account profile:

 

If you have the Protection Plan I would definitely call up and complain about the CCK not working! But you could always wait and just upgrade to a Genie which would remove the need for a CCK.  The HR44 can do both Wireless and Wired network access while the HR34 can only do wired.


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#34 OFFLINE   The Merg

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Posted 06 September 2013 - 09:18 AM

Yeah, if the Network light is not coming on at all, it seems like it could be a CCK issue. If you have the PP, you should be able to get it replaced for free. If you opt to use the free upgrade, you will get a Genie for free and as stated, you won't need a CCK then. Just put the Genie where the HR24 is at the CCK location and plug the Ethernet directly into the Genie.


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SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
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#35 OFFLINE   otaliema

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Posted 06 September 2013 - 09:38 AM

Very nice that's a nice new feature of the PP free upgrades every 24 months. Take advanage of that.

I'd recommend moving the HR24 to replace the non dvr unit your monthly bill will stay the same and you will add 5 tuners and 200 hours storage vers 3 tuners and 100 hours storage if you replace the DVR with the genie.

 

In the mean time to get your internet and Whole home working do as Ice suggested and remove the BBCCK and reboot all your units.


I am a former DIRECTV employee however all statements opinions, views, expressions, etc, are entirely my own even if logic says otherwise.

They DO NOT reflect on DIRECTV and or any partner, affiliated company's, polices, processes, opinions, or things that are not listed here.

Set up. HR24-200, HR24-200, HR22-200, H23-600. Whole Home, BBCCK, SL3 SWiM.

I have found that working with computers is like working with a toddler, sometimes there is no reason for the melt down, just keep on moving forward.


#36 OFFLINE   BMWBig6

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Posted 06 September 2013 - 01:21 PM

OK, as much as I hate to admit defeat, I also need to know when to cut my losses (and I have spent countless hours troubleshooting this).  So I will contact DirecTV on Monday when I'm eligible for my free upgrade (hey I pay for PP, might as well take advantage).

 

I will follow the advice and upgrade a regular receiver to Genie and move the DVR elsewhere if my monthly price will stay the same.  Thanks for the tip (now I can put all the kids' programs on their own device too).

 


In the mean time to get your internet and Whole home working do as Ice suggested and remove the BBCCK and reboot all your units.

 

I didn't think this would be possible?  Without the BBCCK, the receivers don't see each other (even after restoring network defaults and rebooting ALL receivers).


Edited by BMWBig6, 06 September 2013 - 01:22 PM.

Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#37 OFFLINE   dennisj00

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Posted 06 September 2013 - 02:03 PM

Without the BBCCK, all DVRs should now have a 169.254.x.x address unless you have static addresses assigned.

 

Once you get a working CCK installed, reboot everything and they should get the IP scheme of your router -- either the 10.x.x.x or the good old 192.168.x.x

 

And sometimes it takes 20 minutes or so for WH to settle in and show up on everybody.


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#38 OFFLINE   The Merg

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Posted 06 September 2013 - 02:29 PM

Without the BBCCK, all DVRs should now have a 169.254.x.x address unless you have static addresses assigned.

 

Once you get a working CCK installed, reboot everything and they should get the IP scheme of your router -- either the 10.x.x.x or the good old 192.168.x.x

 

And sometimes it takes 20 minutes or so for WH to settle in and show up on everybody.

 

 

The waiting of 20 minutes should only be when using the private IP addresses. With the CCK, Whole Home should start working almost instantaneously.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#39 OFFLINE   The Merg

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Posted 06 September 2013 - 02:32 PM

OK, as much as I hate to admit defeat, I also need to know when to cut my losses (and I have spent countless hours troubleshooting this).  So I will contact DirecTV on Monday when I'm eligible for my free upgrade (hey I pay for PP, might as well take advantage).

 

I will follow the advice and upgrade a regular receiver to Genie and move the DVR elsewhere if my monthly price will stay the same.  Thanks for the tip (now I can put all the kids' programs on their own device too).

 

 

I didn't think this would be possible?  Without the BBCCK, the receivers don't see each other (even after restoring network defaults and rebooting ALL receivers).

 

If you disconnect the CCK and then perform a Network Settings Reset on each of your receivers, they should all obtain private IP addresses. After about 20 minutes they should all see each other. You just won't have access to VOD or Internet apps or access via the iPad app.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#40 OFFLINE   BMWBig6

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Posted 09 September 2013 - 12:52 PM

Good news: No, it's not fixed but DirecTV is coming to upgrade my standard HD receivers to a Genie and Genie Mini.  They are also bringing the new wireless CCK, so that should hopefullly fix the internet issues.  I just don't know if I will miss the speed of Cat6 ethernet.  Should I just keep the older wired BB CCK if the technician can get it online?  Or is the newer wireless CCK better?


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#41 OFFLINE   The Merg

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Posted 09 September 2013 - 12:58 PM

Good news: No, it's not fixed but DirecTV is coming to upgrade my standard HD receivers to a Genie and Genie Mini. They are also bringing the new wireless CCK, so that should hopefullly fix the internet issues. I just don't know if I will miss the speed of Cat6 ethernet. Should I just keep the older wired BB CCK if the technician can get it online? Or is the newer wireless CCK better?


If the Genie will be located where there is an Ethernet connection, you can just plug the Ethernet cable into the Genie and forgo the CCK.


- Merg

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Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#42 OFFLINE   Laxguy

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Posted 09 September 2013 - 01:20 PM

There's no diff. in speed that'd be noticeable at all. What you do get with wireless is a steadier connection. 

After the install, come back and we can walk you through setting up wired via the Genie, but let the installer do the CCK thing, not wireless.


"Laxguy" means a guy who loves lacrosse.

#43 OFFLINE   BMWBig6

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Posted 10 September 2013 - 07:30 AM

If the Genie will be located where there is an Ethernet connection, you can just plug the Ethernet cable into the Genie and forgo the CCK.


- Merg

Sent from my iPad using DBSTalk mobile app

 

But then won't I lose communication with the other receivers in the house (and Whole Home) if I just connect the Genie receiver directly to the ethernet (that's what happened when I directly connected by HR24 and bypassed the CCK)?  Or does the new Genie Receiver have some kind of built-in CCK to talk with the other boxes?

 

I forgot to mention, I also added the GenieGO (formerly Nomad?) to my order.  Not sure if this complicates things further.


Edited by BMWBig6, 10 September 2013 - 07:32 AM.

Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#44 OFFLINE   Laxguy

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Posted 10 September 2013 - 07:45 AM

You're on to it! The HR24 does bad things when you try to use it as a bridge. The Genies, though, both DECA and bridge just fine.

 

GenieGo is a separate matter, and maybe to start, you leave it out of the mix until everything is up and running. (Start up will take longer than routine running, as Guides need to get downloaded, etc.)


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#45 OFFLINE   The Merg

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Posted 10 September 2013 - 08:02 AM

But then won't I lose communication with the other receivers in the house (and Whole Home) if I just connect the Genie receiver directly to the ethernet (that's what happened when I directly connected by HR24 and bypassed the CCK)? Or does the new Genie Receiver have some kind of built-in CCK to talk with the other boxes?

I forgot to mention, I also added the GenieGO (formerly Nomad?) to my order. Not sure if this complicates things further.


You're on to it! The HR24 does bad things when you try to use it as a bridge. The Genies, though, both DECA and bridge just fine.

GenieGo is a separate matter, and maybe to start, you leave it out of the mix until everything is up and running. (Start up will take longer than routine running, as Guides need to get downloaded, etc.)


Bingo!


- Merg

Sent from my iPad using DBSTalk mobile app

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#46 OFFLINE   BMWBig6

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Posted 10 September 2013 - 08:12 AM

OK, I didn't realize the Genie does DECA internally.  Why did DirecTV add the wireless CCK to my order if this is the case?  (Maybe they just don't know I have an ethernet connection where I plan to install the Genie and added it just in case?)


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#47 OFFLINE   The Merg

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Posted 10 September 2013 - 11:09 AM

The HR44 has a wireless CCK built into it, while the HR34 can only act as a wired CCK. Since the CSR does not know what you'll get, they'll include the CCK in the order. If it is not needed, it is not installed, although most installers will install it still.


- Merg

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Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#48 OFFLINE   BMWBig6

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Posted 14 September 2013 - 04:06 AM   Best Answer

DirecTV's new equipment fixed the problem.  Yesterday they successfully installed a Genie and Genie Mini yesterday, replacing my 2 H24 HD receivers and relocating 2 HR24 DVRs.  They removed the old BB CCK, and replaced it with a new Broadband "Connected Home Adapter" that looks like this:

 

DIRECTV_DCA2SR0_01_deca2_ethernet_to_coa

 

 

 

When everything was booted up, they were immediately assigned IP addresses by the router's DHCP server.  They connected to the internet within seconds, and Whole Home as well as internet services like OnDemand, etc. work great!

 

Thanks everyone for your help in troubleshooting this issue.  I never learned why it happened in the first place, but the new DECA II adapter did the trick!


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#49 OFFLINE   veryoldschool

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Posted 14 September 2013 - 04:34 AM

Looks like the old BB DECA was defective.

Your "new" DECA II for all intent functions identically to your old one, but this is only true if the old one wasn't defective.


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#50 OFFLINE   dennisj00

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Posted 14 September 2013 - 06:16 AM

I helped 3 different friends / family get Genies this summer. . . each one was charged $19 for a CCK (I knew one already had one because I installed it) and on all 3 the installer hooked up the 44 with wireless.

 

It was explained that they charged for the CCK (even though the Genie was free) because a 34 doesn't have wireless.  That didn't hold because the 34 could be the bridge, but might not be convenient to router.

 

Installer said they had to use wireless with 44s.


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