The device you have should not be connected directly to a receiver in any way. It should have its own coax cable (either coming from the wall or from a splitter). The Ethernet cable that you have plugged into the CCK is going back to your router, correct? And with the splitter you are showing, one output is going to your receiver and the other is going to the CCK, correct?
One other thing to try is to switch the coax cables from the splitter to the CCK/receiver.
Correct, the CCK is not directly connected to the HR24 in any way. The coax coming out of it goes to the Y splitter, and one of those downstream coax cables then goes into the back of the HR24.
What do you mean by switching the coax cables? Do you mean exchanging them in place, or changing the configuration (bypassing the HR24 and just connecting the CCK to the router)?
A receiver isn't needed to be in the other location but that coax has to be connected to your SWM multiswitch (generally you'd connect it to the SWM splitter where the rest of your coax connects to it).
The CCK shouldn't require the receiver be on to work - it should always have its lights on. If it only is working when the receiver is turned on you may have something cabled wrong. Like Merg said, it should have its own coax connection and not be piggybacked to the HR24. Having it on a splitter like you showed is fine though.
Where is the Power Inserter located for your SWM? There should be a power brick that only connects to coax to power the SWM. Is it in this same area or is it somewhere else?
Unfortunately, I don't have another location that is connected to the SWM with an ethernet drop too.
I don't disagree that something may not be cabled properly (every DirecTV tech that shows up at my house scratches their head and says "why did the last guy choose to wire things this way" and proceeds to completely rewire the whole house again... this has happened once every other year since we moved here in 2006), though if the only change was the router, should I not expect what worked previously should continue to work now? Maybe that is an unreasonable assumption. Nothing is directly piggy-backing off of the HR24, the ethernet goes into the CCK, which has coax output to the Y splitter, which in turn goes into the wall and the HR24. I just know when I remove the CCK from the equation by bypassing it altogether, I get internet connectivity again (but can't see the other receivers in Whole Home).
Is there another way to preserve or connect to my Whole Home without the CCK? Or is that the only way my receivers can see each other (short of calling DirecTV and having them install more new equipment)?
The PI for the SWM is actually upstairs behind a different receiver in another room.
Edited by BMWBig6, 06 September 2013 - 08:01 AM.