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Guest Message by DevFuse

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DirecTV HR24 lost network connection after new router

Best Answer BMWBig6 , 14 September 2013 - 04:06 AM

DirecTV's new equipment fixed the problem.  Yesterday they successfully installed a Genie and Genie Mini yesterday, replacing my 2 H24 HD receivers and relocating 2 HR24 DVRs.  They removed the old BB CCK, and replaced it with a new Broadband "Connected Home Adapter" that looks like this:






When everything was booted up, they were immediately assigned IP addresses by the router's DHCP server.  They connected to the internet within seconds, and Whole Home as well as internet services like OnDemand, etc. work great!


Thanks everyone for your help in troubleshooting this issue.  I never learned why it happened in the first place, but the new DECA II adapter did the trick!

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51 replies to this topic

#51 OFFLINE   Laxguy


    Honi Soit Qui Mal Y Pense.

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Posted 14 September 2013 - 08:40 AM

Wow, not only bad -or merely ignorant- installers, dishonest, too.

"Laxguy" means a guy who loves lacrosse.

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#52 OFFLINE   peds48



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Posted 14 September 2013 - 08:29 PM


Installer said they had to use wireless with 44s.

According to DirecTV "policies" that is true.  however I tried to install DECA BB most of the time.  I get pay more and the customers gets a better connection.  is a win-win for both

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