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NHL Center Ice and GenieGO to be Fixed?


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54 replies to this topic

#26 OFFLINE   islesfan

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Posted 13 September 2013 - 09:08 AM

NFL fans pay a little more as well and if the NHL offered a similar model I would jump at the chance to subscribe.


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NBA League Pass viewers do not pay more, however, and they get League Pass online and mobile included.


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#27 OFFLINE   sigma1914

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Posted 13 September 2013 - 09:46 AM

OK, I just got a call from Ellen's office, and the official word is the problem is fixed!  She told me (I forgot her name) that they spent the week trying to recreate the problem and could not.  NHL Center Ice recordings will transcode using the Genie Go with only one limit: Recordings of over 5 hours pass the limit and cannot transcode (3 hours for Android).

 

We should be good to go for this season!

I'd wait to sub until you see for yourself during the free preview ... unless you're going to sub anyway.


If you stop responding to them or put them on ignore, then eventually they'll go away.

#28 OFFLINE   islesfan

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Posted 13 September 2013 - 09:52 AM

I'd wait to sub until you see for yourself during the free preview ... unless you're going to sub anyway.


I'm in the auto-renew anyway, so as angry as I was, I'm gonna stick it out one more season. I have a Sony Bravia and Apple TV which both have NHL Gamecenter built in, so if it ain't fixed, I switch next season. For me, since I commute across open desert, Gamecenter won't do what Genie could. Little to no Internet coverage for most of my trip.


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#29 OFFLINE   trh

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Posted 13 September 2013 - 09:57 AM

Did you tell her that in Feb that same office said out of market games are not meant to be transcoded to the GenieGo?

How did they try and recreate it if there were no games being broadcast on CI?

I always could use the GenieGo for NBC, NHLN, NBCSN and my local RSN games. Just no out of market games

Edited by trh, 13 September 2013 - 10:00 AM.


#30 OFFLINE   trh

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Posted 13 September 2013 - 10:02 AM

I like Sigma's suggestion. Maybe if it is working during the historical free preview, I will subscribe again. But not unless it works.

#31 OFFLINE   peds48

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Posted 13 September 2013 - 01:08 PM

Did you tell her that in Feb that same office said out of market games are not meant to be transcoded to the GenieGo?

How did they try and recreate it if there were no games being broadcast on CI?

I always could use the GenieGo for NBC, NHLN, NBCSN and my local RSN games. Just no out of market games

Hmmm, good points which I love to hear the answers 


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#32 OFFLINE   fireponcoal

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Posted 14 September 2013 - 08:48 AM

I pay for both too, not only to watch games away from home but to get the Canadian HD feeds. They looked good last year, better than D* over compressed SD.

The only thing I don't like about Game Center is you can't watch your local teams or games on NBCSN.


This was the exact reason I purchased a GameCenter subscription myself...


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#33 OFFLINE   islesfan

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Posted 14 September 2013 - 06:31 PM

Hmmm, good points which I love to hear the answers


No, I didn't tell her that.


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#34 OFFLINE   peds48

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Posted 14 September 2013 - 08:23 PM

No, I didn't tell her that.


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maaaannnn, now i'll be in limbo !rolling


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#35 OFFLINE   trh

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Posted 15 September 2013 - 06:33 PM

Good sign today.

 

I was able to watch ST games OOH, using Watch Now on a GenieGo device and transcode a manually recorded game to my iPad (and watch it).  I have another 3-hour recording currently be transcoded. 

 

Looking good so far.



#36 OFFLINE   Blitz68

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Posted 15 September 2013 - 07:34 PM

I can stream NFL Sunday Ticket via GenieGo.


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#37 OFFLINE   dsexton

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Posted 15 September 2013 - 07:54 PM

The biggest problem with the GenieGo is a derviation of the same thing that was the biggest problem with the Nomad.  Those of us on Android waited over a year for a "Coming Soon" promise to have Nomad via Android.  Now they have changed Nomad to GenieGo and given us an Android app that works on a handful of devices.  Still waiting for it to be supported on the Acer A500.  Oh yeah, and OOH doesn't work with Android!  But it's "Coming Soon."  I am usually a big DTV supported and have steered several customers toward it, but so far the Nomad/GenieGo is a dud in my book.  I am also a Center Ice subscriber who can't watch out of market games on the GenieGo even though I can with my Slingbox. 



#38 OFFLINE   islesfan

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Posted 16 September 2013 - 02:58 PM

Good sign today.

 

I was able to watch ST games OOH, using Watch Now on a GenieGo device and transcode a manually recorded game to my iPad (and watch it).  I have another 3-hour recording currently be transcoded. 

 

Looking good so far.

That's great news!  I only sub to NHLCI (I do League Pass Mobile only), so I have no way of trying this out so far.  


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#39 OFFLINE   islesfan

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Posted 16 September 2013 - 03:04 PM

The biggest problem with the GenieGo is a derviation of the same thing that was the biggest problem with the Nomad.  Those of us on Android waited over a year for a "Coming Soon" promise to have Nomad via Android.  Now they have changed Nomad to GenieGo and given us an Android app that works on a handful of devices.  Still waiting for it to be supported on the Acer A500.  Oh yeah, and OOH doesn't work with Android!  But it's "Coming Soon."  I am usually a big DTV supported and have steered several customers toward it, but so far the Nomad/GenieGo is a dud in my book.  I am also a Center Ice subscriber who can't watch out of market games on the GenieGo even though I can with my Slingbox. 

The problem you run into with Android is the 12,000 different models all running one of several versions of Android, and several versions of overlays on that Android out there.  It only makes sense to start with iOS since you have a huge install base and only a couple of variables to worry about.  You can't blame DirecTV if they do iOS first and have an unspecified "coming soon" for most Android devices.  I do understand your frustration, but you can't really blame DirecTV for that one.


Edited by islesfan, 16 September 2013 - 03:05 PM.

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#40 OFFLINE   trh

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Posted 16 September 2013 - 03:42 PM

Did a three hour NFL game yesterday (Dallas/KC). It stopped transcoding once and got me concerned, but after that, everything went fine.  Transferred it to my iPad and watched parts of it today.

 

Now if it works for the pre-view of NHL, I might re-subscribe to CI.


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#41 OFFLINE   trh

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Posted 01 October 2013 - 07:26 PM

Recorded the first 30 minutes of the Leafs/Canadiens game. 

 

Transcoded fine.

 

Transferred to my iPad and I was able to watch it w/o any problems.

 

Looks like it is fixed!



#42 OFFLINE   islesfan

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Posted 03 October 2013 - 08:18 AM

Recorded the first 30 minutes of the Leafs/Canadiens game. 

 

Transcoded fine.

 

Transferred to my iPad and I was able to watch it w/o any problems.

 

Looks like it is fixed!

Well, maybe fixed-ish?  I tested it by recording the Avs v. Ducks game last night.  It streamed and transcoded just fine, for the first 30 minutes.  It says in the description that it is a 3 hour recording, but there's only the first 30 minutes on my iphone.  I'll have to check the original recording when I get home to see if there's something wrong there, but so far it looks like we've both confirmed that NHLCI will work with the GenieGo for the first 30 minutes.  Alone, that's pretty useless.


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#43 OFFLINE   trh

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Posted 03 October 2013 - 11:05 AM

I also recorded the same game. But when I got up this AM, the Genie hadn't prepared it yet. So unable to transfer today. It should be ready when I get home.

It did take me three times clicking on download to iPad before I was able to transfer the Buffalo/Detroit to my iPad. That game was on NBCSN. Corncerns still exists for me.

#44 OFFLINE   trh

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Posted 03 October 2013 - 07:09 PM

Not looking good. The Ducks/Avs game I recorded last night on ALT HD channel 681, is going through it's fourth transcoding.

 

I am trying another game tonight (manual set up for 2.5 hours on a CI channel), but have no hope at this point.

 

At this point, I'm glad I cancelled CI before the start of the season.



#45 OFFLINE   islesfan

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Posted 04 October 2013 - 08:11 AM

Same here. I recorded the Bruins V. Lightning game and I only got 45 minutes on my iPad.

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#46 OFFLINE   islesfan

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Posted 06 October 2013 - 09:55 AM

Well, it's back to its old behavior from last season. I watched it get to 3 minutes left, then 2, then 1, then "less than 1," then back to 2, then "waiting to prepare." I'll have to email them again, but I don't have much hope in the matter.

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#47 OFFLINE   trh

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Posted 06 October 2013 - 10:01 AM

I've tried games from CI (manual 2.5 hours, 3.0 hours and even 6 hours (I forgot)), games from an opened RSN for 2.5 and 3 hours and got the same results as you. Transcoding right up to the end, then starts over.  But games from my RSN and NBCSN worked great (at both 2.5 and 3 hours).

 

I did check my GenieGo to see how much space I have left -- it shows almost 8 GB, so that shouldn't be a reason.


Edited by trh, 06 October 2013 - 10:05 AM.


#48 OFFLINE   islesfan

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Posted 07 October 2013 - 03:43 PM

Well, I heard back from the same person I talked to before at the office of the president, and she wants me to do a "SENDREPORT" when I get home today.  It is a good sign that the engineering department is actually looking into it this time, unlike last year where they just told us to pretend that NHLCI was PPV.  That coupled with the fact that the first two nights of the season, games were partially transcoding (even if the GenieGo thought they were fully transcoded) means to me that we might get this problem resolved soon.


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#49 OFFLINE   islesfan

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Posted 08 October 2013 - 07:14 PM

Of course, it all doesn't matter when you come home to find the recording of your game was "canceled" with no reason. Good to know the Genie is just as unreliable as the HR20.

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#50 OFFLINE   islesfan

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Posted 14 October 2013 - 03:10 PM

Well, I've gotten a couple of phone messages from Laila at the president's office, and they appear to be working on it.  They have asked me for some particulars (were the recordings manual or autorecord, etc...)  At least they aren't just telling me it can't be done, too bad.  Maybe there will be some progress soon.  I will post if there is.  In the meantime, it has gotten back to last season's functionality.  In other words, rather than transcoding 30 minutes of the 3 hour recording, it won't transcode any anymore.


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