Looks like you got snagged by a technical issue. It sucks, but I'm sure that everything at your job is always 100% perfect and no one ever screws up ever and equipment never breaks.
Do you have a point? Or are you just trying to be somebody who likes to be oppositional? Of course things aren't 100% at my job. I never said they were perfect. You seem to think that this flawed logic makes the 2+ hour CSR ineptitude excusable.
I'm not mad. I'm not threatening to leave D*. I never raised my voice once at the CSRs over the course of 2+ hours and even thanked Noah (my final rep) for finally getting me all sorted. I don't fault them for something going wrong. Their inexcusable screw-up was that nobody could "fix' the issue until I was finally transferred to a department that had the authority to "fix" the problem. Having me reset boxes (all of them one by one) and then putting me on hold every time to then have me do yet another pointless task is a waste of my time and the CSR's time. If they aren't trained well enough to read what is on the account and what isn't is inexcusable.
When I finally got transferred after I politely told the CSR that she needs to connect me with somebody that has the power to fix this instead of making my jump through countless hoops.
Do you know what caused the snafu?
Simple and exactly what I thought it could be (and I even told the first CSR in the first 5 minutes of my call). The last CSR said "sir, it looks like somehow you only have the MAX upgrade to NFLST which is odd but I'm going to get this taken care of ASAP". When my football package was added only the "MAX" box was checked and not the base NFL package checked. So I had all the MAX extras (i.e., iPad access, computer access, RZC) but no games. They really need to have a fail safe system that doesn't allow MAX to be purchased (or added) without the base package.
I could have done without the NFLST today anyway as once again the Cowboys found a way to choke in the 4th quarter of a game. Time for a drink to look back on this day and laugh