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Guest Message by DevFuse

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WHDVR charge mandatory even for long time subscriber?


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71 replies to this topic

#26 OFFLINE   JosephB

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Posted 15 September 2013 - 01:21 PM

I've seen cable companies charge a DVR fee per DVR, so that can add up.


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Charter is my local cable company. They charge $20 for whole home DVR and that doesn't include HD, which I have no idea what the fee is. Plus the rental on a DVR is more than $6, so DirecTV is in the same ballpark as cable.



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#27 OFFLINE   inkahauts

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Posted 15 September 2013 - 01:31 PM

How does Directv expect to keep customers with that excessive fee? That's almost double what cable charges, at least here. My bill states WH fee $3, Advanced receiver - HD $10, Advanced receiver - DVR $10. All but the DVR is credited back, but my bill went up $20 this month - I can't figure out why!

Edit: I bet it's because this is the last month of my original 2-year agreement. I thought it all re-set when I got the Genie, but apparently not.... I also forgot to cancel and re-add the HD Extra Pack. I am only receiving one $15 programming credit, when it was $30 total before. That $15 + $5 HD Extra = $20. Time to call and get it back...


My cable company charges 25 a month per hd DVr box in your house. Dtv is by account. Way cheaper. Even their basic hd non DVr is 15 maybe 20 by now not sure.


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#28 OFFLINE   ejbvt

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Posted 15 September 2013 - 01:55 PM

Wow. Both at the cost and the people defending it!


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#29 OFFLINE   JosephB

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Posted 15 September 2013 - 02:23 PM

Wow. Both at the cost and the people defending it!

 

Not defending it, just saying that DirecTV isn't charging some outrageous fee that no one else is. 

 

Of course I'd love to get my DVR and 200 channels for free, but, alas, that's not how the world works.



#30 OFFLINE   ejbvt

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Posted 15 September 2013 - 02:58 PM

It is unreasonable for any company to charge $25/month to simply record things. I think many customers have no idea they're paying that. If I was ever charged that, they'd be here the next day with an H25 and they'd be taking the Genie with them.


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#31 ONLINE   SledgeHammer

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Posted 15 September 2013 - 03:50 PM

You said you've had yours in since April 2012 so you should be one of the (very few) people who are grandfathered in to not needing the MRV charge. The system may have just automatically thrown it on your account when the person was adding discounts on to your account.

Call again. If you got it in April 2013 you would need it on your account.


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"Grandfathering" when it comes to this is a gamble at best. Once that charge is on your account, good luck getting it off. You can scream "grandfathered" all you want. Good luck finding a CSR who even knows what you're talking about.


Edited by SledgeHammer, 15 September 2013 - 03:56 PM.


#32 ONLINE   SledgeHammer

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Posted 15 September 2013 - 03:54 PM

A genie and no clients is a weird situation, and it sucks that they can't not charge the WHDVR fee, but that probably doesn't come up very often.

 

Why is it a weird situation? I have one TV in my house at this time and as such, I only have one DVR. I currently have the HR20. I was offered a "free" upgrade to the Genie the last time I called. I looked into it and saw that it was smaller, ran cooler, ran faster and had 5 tuners instead of 2. I wanted to use it simply as a 5 tuner DVR. After about 20 calls into DirecTV (because everybody told me something different), I was told I would be charged an extra $3/mo for it, so I told them "NOT INTERESTED" and kept my HR20. I don't need an extra 3 tuners that bad.



#33 OFFLINE   trh

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Posted 15 September 2013 - 03:54 PM

I thought the date was 2/9/2012.

#34 ONLINE   SledgeHammer

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Posted 15 September 2013 - 04:00 PM

It is unreasonable for any company to charge $25/month to simply record things. I think many customers have no idea they're paying that. If I was ever charged that, they'd be here the next day with an H25 and they'd be taking the Genie with them.

 

Its actually $10 for HD (which NO OTHER provider charges extra for), $10 for the DVR and $3 for MRV if you are old-school or $25 for all 3 if you are new-school. So the $10 HD fee is outrageous, the $10 for recording stuff is borderline outrageous and the $3 for having a single stand-alone Genie is outrageous. The $2 regional sports fee I pay is also outrageous considering I have never watched a single minute of sports in my life. True story.



#35 OFFLINE   peds48

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Posted 15 September 2013 - 04:12 PM

Its actually $10 for HD (which NO OTHER provider charges extra for),

But gets "tucked in" with other fees


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#36 OFFLINE   inkahauts

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Posted 15 September 2013 - 04:13 PM

Its actually $10 for HD (which NO OTHER provider charges extra for), $10 for the DVR and $3 for MRV if you are old-school or $25 for all 3 if you are new-school. So the $10 HD fee is outrageous, the $10 for recording stuff is borderline outrageous and the $3 for having a single stand-alone Genie is outrageous. The $2 regional sports fee I pay is also outrageous considering I have never watched a single minute of sports in my life. True story.


An as much as you say no one else charges for hd ill say many others do. They just don't call it that. Most companies charge for hd, mrv, and DVr they just hide the prices differently. Dtv I think got tiers of it and web with one fee for all three to make it simpler for most people in comparing prices with their local cable companies.


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#37 OFFLINE   inkahauts

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Posted 15 September 2013 - 04:15 PM

Wow. Both at the cost and the people defending it!


I sure hope you don think I'm defending it. I'm just saying its the lesser of the evils in my area.


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#38 OFFLINE   zuf

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Posted 15 September 2013 - 06:07 PM

Yes, I added the owned HR-34 in April, 2012.  Statement has reported separate line items for HD at $10 and DVR at $10.  I have other DVR's and did not have and do not want  Whole Home.  Again, I thought I was grandfathered in from having to pay the Whole Home fee that was added, but I couldn't make any headway at convincing the agent.  Also, last call I received a $0 line item for Dynamic Upgrade Offer Taker (they offered 3 months of Showtime)--is this associated with that?  They apparently have a billing department that just makes up phrases that to non-Directv employees usually make little to no sense.  If I find another member that reports I should be grandfathered in, I'll call and try again (and yes, I know its only $3, but I don't pay for electricity I don't use, water I don't drink, etc. so why I should I pay for a service I don't use) .  Opinions?

My understanding is that the days of waived whole-home fee with a Genie are gone. I, too, had a Genie before that fee was required and my attached client worked just fine without the fee. A couple of months ago I found that the $3 per month WHDVR fee had been added to my account. I had not called in, changed programming, or otherwise changed my account to get the fee added on.

Upon checking with a DIRECTV rep I was told that accounts with Genie now require the fee. I was told there is not a "grandfathered in date". Routine automated system account audits will add the fee if it is missing. At least that's what they told me happened to me.

As others have said, now that the fee is on your account, I doubt you'll ever get rid of it.

#39 OFFLINE   JosephB

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Posted 15 September 2013 - 06:59 PM

So here's the thing, it's called supply and demand, free market, capitalism. DirecTV is in the business to make as much money as possible and that means charging as much as the market will bear. We're talking a completely voluntary service to get 200 HD channels and some pretty advanced electronic equipment in your house in a world where a lot of people don't have clean drinking water.

 

If you don't like it, just don't pay it. Call tomorrow and cancel your service. The things that people in this country get bent out of shape about and call "outrageous" is pretty outrageous on its own.

 

In the past 5 years I've been from DirecTV to Dish to Charter w/ a retail TiVo, back to DirecTV, and I have to say they are all within $10 of each other monthly for roughly the same channels and equipment capability.


Edited by JosephB, 15 September 2013 - 07:02 PM.


#40 ONLINE   SledgeHammer

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Posted 15 September 2013 - 07:42 PM

So here's the thing, it's called supply and demand, free market, capitalism. DirecTV is in the business to make as much money as possible and that means charging as much as the market will bear. We're talking a completely voluntary service to get 200 HD channels and some pretty advanced electronic equipment in your house in a world where a lot of people don't have clean drinking water.

 

If you don't like it, just don't pay it. Call tomorrow and cancel your service. The things that people in this country get bent out of shape about and call "outrageous" is pretty outrageous on its own.

 

In the past 5 years I've been from DirecTV to Dish to Charter w/ a retail TiVo, back to DirecTV, and I have to say they are all within $10 of each other monthly for roughly the same channels and equipment capability.

 

Not true.

 

I have Total Choice Plus w/ HD & locals and a single HD DVR (HR20). Thats all I want. I don't want DirecTVs overpriced PPV, VOD, lame movie channels that show the same movies from 1990, sports packages, porn (I mean, really, $15 for an hour of softcore porn? I can go on the internet and get all the porn I want for free. And much better porn to boot) or MRV. So I don't pay for those features.

 

If DirecTV stopped giving me the discounts I have (bundling, free HD -- which I have to call in and 'renew' all the time, etc.) my bill would be about $100. I priced the same account configuration I have now with DISH and once I get past the promo period pricing, the bill is roughly $75. Due to my DirecTV discounts, it is equivalent within a few bucks. If at such time I can no longer get those discounts and my bill goes to $100 and I can go to DISH and get the same thing for $75, I will in a split second -- I have no loyalty to DTV even though I have been with them since 2002.

 

And as I have said in other threads regarding the topic, I can afford the extra $3/mo without blinking an eye just fine. I, however, refuse to pay ONE RED CENT for "whole home DVR service" when I have one TV.


Edited by SledgeHammer, 15 September 2013 - 07:45 PM.


#41 OFFLINE   dpeters11

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Posted 15 September 2013 - 07:59 PM

For me, the $10 DVR fee is worth it just for the convenience. Networks change days for shows, skipping commercials, etc.

I've said this before, but if they stopped charging for HD, then sd customers would feel they are paying for something in their bill that they don't use. Just like customers are upset that they are charged the $25 fee but don't have a need for a Whole Home.


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#42 OFFLINE   JosephB

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Posted 15 September 2013 - 08:24 PM

For me, the $10 DVR fee is worth it just for the convenience. Networks change days for shows, skipping commercials, etc.

I've said this before, but if they stopped charging for HD, then sd customers would feel they are paying for something in their bill that they don't use. Just like customers are upset that they are charged the $25 fee but don't have a need for a Whole Home.


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Eventually HD will be the default. I'm sure the only limiting factor is replacing all the legacy boxes out there, but one day every box will be capable of decoding the HD channels and downrezzing to SD and then any channels that are in HD/SD will be HD only. At that point, I'd expect the "HD fee" to get rolled up into the package fee.



#43 OFFLINE   dpeters11

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Posted 16 September 2013 - 06:53 AM

That won't change the fact that someone with only an SD set would feel they are paying for something they aren't using. So no matter what they do, there will be upset customers. It doesn't matter what the box is to them.

 

Of course all the MPEG4 markets now have HD boxes, but SD customers don't have to pay the HD fee.



#44 OFFLINE   JosephB

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Posted 16 September 2013 - 07:14 AM

That won't change the fact that someone with only an SD set would feel they are paying for something they aren't using. So no matter what they do, there will be upset customers. It doesn't matter what the box is to them.

 

Of course all the MPEG4 markets now have HD boxes, but SD customers don't have to pay the HD fee.

 

If the HD fee goes away, they wouldn't feel that way. If there's no equipment difference between SD and HD customers, it would make sense for that $10 to be absorbed into the package. It'd just be what DirecTV costs.



#45 OFFLINE   CCarncross

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Posted 16 September 2013 - 10:44 AM

That won't change the fact that someone with only an SD set would feel they are paying for something they aren't using. So no matter what they do, there will be upset customers. It doesn't matter what the box is to them.

 

Of course all the MPEG4 markets now have HD boxes, but SD customers don't have to pay the HD fee.

But they also dont get anything in HD....so what does it matter?



#46 OFFLINE   dpeters11

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Posted 16 September 2013 - 10:47 AM

If the HD fee goes away, they wouldn't feel that way. If there's no equipment difference between SD and HD customers, it would make sense for that $10 to be absorbed into the package. It'd just be what DirecTV costs.

 

I wonder what ThomasM's thoughts would be.



#47 ONLINE   SledgeHammer

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Posted 16 September 2013 - 02:03 PM

If you only have an SD DVR, you most certainly should not pay the $25 fee. That would be outrageous. You shouldn't even have to pay the full $10 for DVR service since thats the HD rate.

 

DISH is actually significantly cheaper unless you are getting DTV discounts. At least for a price comparison I did a month or so ago. If I didn't have an DirecTV discounts and excluding the promo rate, the "real" rates for my service was $70 on DISH and $100 on DirecTV. I am getting DirecTV discounts to bring my monthly fees to be more comparable with DISH. If they stop doing that at any point, so long DIRECTV.

 

However, I will say this. As much as they want to advertise the Hopper as being comparable to the Genie, its not. The Genie is a true 5 tuner DVR while the Hopper only gives you the extra 3 tuners during prime time and only to record network shows (ABC, CBS, NBC, etc.).



#48 OFFLINE   trh

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Posted 16 September 2013 - 02:23 PM

You shouldn't even have to pay the full $10 for DVR service since thats the HD rate.


Huh???

There isn't a SD DVR or HD DVR rate. "Old" customers pay $10 per month for DVR if they have a DVR and if they have any HD equipment, pay $10 per month for that service.

#49 OFFLINE   ejbvt

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Posted 16 September 2013 - 02:37 PM

SD customers should pay the $10 fee to motivate them to upgrade and get the date of NO SD/HD duplicates closer.


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#50 ONLINE   SledgeHammer

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Posted 16 September 2013 - 04:48 PM

Huh???

There isn't a SD DVR or HD DVR rate. "Old" customers pay $10 per month for DVR if they have a DVR and if they have any HD equipment, pay $10 per month for that service.

 

There should be... SD DVRs don't have all the same features.

 

SD customers should pay the $10 fee to motivate them to upgrade and get the date of NO SD/HD duplicates closer.

 

Should everybody pay the $25 fee? To motivate me to get a 2nd TV?

 

I understand that ala carte pricing for channels doesn't work due to contracts and requirements by the broadcaster and such, but features should be ala carte. I could care less about MRV, VOD, porn, sports, PPV, etc. I do care about DVR, HD, 1080p, OTA and DLNA. If DirecTV starts charging for DLNA, yeah, I'd turn it off in a heart beat. I've got 3 other devices that can do it for free.






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