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GenieGo for iOS v3.0.x - Issues/Discussion


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#26 ONLINE   Go Beavs

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Posted 19 December 2013 - 01:05 PM

GenieGo support has been added to the DIRECTV App for iPad.


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#27 OFFLINE   peds48

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Posted 19 December 2013 - 02:04 PM

GenieGo support has been added to the DIRECTV App for iPad.

Yup, there is also a new "Co-Pilot" mode


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#28 OFFLINE   Beerstalker

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Posted 19 December 2013 - 02:09 PM

Sweet, now I need to get mine back up and running.

 

I finally switched to DECA a few weeks back, but only bought enough adapters for my receivers, so they aren't hooked to my home network anymore.  Need to get another DECA adapter to get my DricTV stuff hooked back up to my network.  Might have to try to do that tonight so I can take some recordings with me over the holidays and chack out the updated app.

 

I'm glad DirecTV decided to do this after all.  I suspected they might back when the iPad app was first introduced and I was told they wouldn't be.

 

It'd be great if they did the same for the iPhone app.  It's much nicer to have one app accomplish both things rather than having to have both the regular DirecTV iphone app, and the Genie Go iphone app.


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#29 OFFLINE   RAD

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Posted 19 December 2013 - 02:27 PM

OK,. #1 thing I don't like about the GenieGo client in the app is there is no more 30 second skip button.

 

Also when I installed the update it wanted me to enter the devices name, so I entered what IOS has always had it as, and then was presented a list of devices where I had to remove one of them to get the GenieGo function active. So basically if you had all 5 licenses being used you had to deactivate one of them, so in my case the GenieGo client on my iPad got removed and now I have to use the new intergrated app.


See post My Setup for configuration info.


#30 OFFLINE   mrdobolina

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Posted 19 December 2013 - 02:32 PM

I don't recall there being a 30 second skip button in the GenieGo app??  I know it doesn't exist in the Android app.  There is a 30 second jump back button though...is that what you're talking about?


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#31 OFFLINE   dennisj00

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Posted 19 December 2013 - 02:46 PM

Yes, the >>} key was a 30 skip.

 

Now I've got to delete the GG app and reload all the content to the ipad app.



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#32 OFFLINE   Steve

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Posted 19 December 2013 - 02:49 PM

I'm screwed because I deleted the GG app from my iPad, but I have no GG license available for the new iPad app. 4 of them can't be deleted for "n" days, the shortest being 15 days. The one that can be deleted is the one I'm currently using for the iPhone.

 

I'm going to call a CSR and see if they can zero me out on all my licenses, so I can start over.


/steve

#33 OFFLINE   mrdobolina

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Posted 19 December 2013 - 03:03 PM

Yes, the >>} key was a 30 skip.

 

 

Well, I guess you learn something new everyday.  Same for the Android app.  I never knew this!  Very useful!!


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#34 OFFLINE   dennisj00

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Posted 19 December 2013 - 03:17 PM

Bummer, I was careful to check the name I that iPad was currently using and re-entered it.  Before deleting the GG app, I checked and it was using 14.7 gig - which it released when I deleted it.

 

We really need a way to manage the 5 devices w/o calling a CSR.

 

I just noticed the one I put on the T100 tablet earlier this week can't be moved for 25 days.



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DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#35 OFFLINE   Steve

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Posted 19 December 2013 - 03:52 PM

Well that's 57 minutes of my life I'll never get back. Spoke to 2 CSRs, and they have no ability to reset the licenses. 2nd CSR was a GG specialist in case management, and at my request, she removed the GG service from my account and then re-enrolled me. Even after that, when I re-installed the app, it still had all my old licenses listed, with their expiration dates. As a result, I won't be able to use the new app for at least 2 weeks.


/steve

#36 OFFLINE   Steve

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Posted 19 December 2013 - 04:04 PM

Found a nice write-up on the new app by our friends at Solid Signal:

 

http://forums.solids...FINALLY-GenieGo


/steve

#37 OFFLINE   dennisj00

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Posted 19 December 2013 - 06:33 PM

Has anyone gotten anything from their playlist to stream in-house?  I get a dialog - when it final - FINALLY- times out that simply says 'streaming isn't available, try later'.



Spending to stimulate the economy as fast as the credit cards will allow!

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DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#38 OFFLINE   Laxguy

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Posted 19 December 2013 - 08:02 PM

Took a couple of tries, as it didn't delete a license that I selected to take out. 

A lot of skips on streaming, and scrubber barely worked, but I am at the edge of my LAN's WiFi signal, and will try it in a bit in a stronger space. 

But looks great, good intro, should be fine enough!


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#39 OFFLINE   Laxguy

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Posted 19 December 2013 - 08:15 PM

v.  2.3.7 is the current version number for the DirecTV app for iPad which now includes GenieGo. I've deleted the separate GenieGo app from my iPad, probably not a bad idea, as the new one did not recognize the one program I had on my iPad via the old app. 


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#40 OFFLINE   sfenton

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Posted 20 December 2013 - 03:11 PM

For me, the new combined app is showing deleted shows in my GenieGo playlist



#41 OFFLINE   mrdobolina

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Posted 20 December 2013 - 03:14 PM

GenieGo playlist?  Isn't that whatever has been downloaded to your device? 


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#42 OFFLINE   Laxguy

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Posted 20 December 2013 - 05:48 PM

Can you post a screen shot? 


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#43 OFFLINE   dennisj00

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Posted 20 December 2013 - 07:58 PM

The iPad app now shows your entire Playlist with filters for GenieGo - Ready for download, or by DVR.  So if you have a GG, you can stream or transcode for future downloading.



Spending to stimulate the economy as fast as the credit cards will allow!

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DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#44 OFFLINE   peds48

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Posted 20 December 2013 - 08:31 PM

 

 

I'm going to call a CSR and see if they can zero me out on all my licenses, so I can start over.

doing the full reset should take care of that


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#45 OFFLINE   sfenton

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Posted 21 December 2013 - 02:55 PM

For me, the new combined app is showing deleted shows in my GenieGo playlist

 

The deleted items are gone today.  I don't think I imagined it.



#46 OFFLINE   dennisj00

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Posted 22 December 2013 - 11:55 AM

Have been unable to schedule remote recordings to HR2x or Genie with the new program.



Spending to stimulate the economy as fast as the credit cards will allow!

My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#47 OFFLINE   Laxguy

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Posted 22 December 2013 - 05:00 PM

Have been unable to schedule remote recordings to HR2x or Genie with the new program.

Can you do so with the iPhone app. or online? 


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#48 OFFLINE   dennisj00

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Posted 22 December 2013 - 07:49 PM

Haven't tried either of those.



Spending to stimulate the economy as fast as the credit cards will allow!

My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#49 OFFLINE   GLJones

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Posted 20 January 2014 - 04:14 PM

Mine is now reporting that the Genie is busy and cannot stream at this time.  There are no TVs or DirecTV clients powered on, nor is the Genie server turned on.

 

I know a reboot will probably fix it but this keeps happening and when no one is home to reset the box, it ruins the usefulness of the GenieGo. We go on multi-week tours around the world and the GenieGo allows us to watch programs on our schedule, anywhere we travel. 

 

Any thoughts?



#50 OFFLINE   jacobp

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Posted 14 March 2014 - 02:38 PM

My system setup is as follows:  One Genie (HR44-200) and two HR24s and a GenieGo.  I've had the GenieGo from the day it was released and I've never had any problems using the GenieGo app on my iPad to "see" the playlists on my Genie and two other HR24s and then being able to download recorded programs to my iPad.

 

Yesterday, after the new national release firmware for the Genie was downloaded (x808), i noticed that I cannot "see" any of the programs that were recorded on my Genie.  The programs recorded on both of the HR24s show up fine on the GenieGo and i am able to download all of those programs.

 

I also tried the GenieGo capabilities of the new DirecTV app.  Using that app, I am able to "see" and stream programs recorded on the Genie, but I cannot download any of them to the GenieGo.  Programs recorded on the HR24s can also be seen on the DTV app, and when i select any such program, an option is presented to "Download to iPad."  That option is absent for any program recorded on the Genie.

 

As stated above, i have the x808 software on the Genie, the latest DTV app on my iPad, iOS 7.1 on the iPad.

 

AFter spending nearly two hours on the phone with DTV, no fix occurred.  We tried resetting the GenieGo (30 sec reset and the two minute reset), RBR and unplugging/replugging the Genie and each of the other DVRs.  We also tried deleting and reinstalling the DTV apps.  None of this worked.

 

So now i turn here.  Any ideas??  Is anyone having this issue?  Thanks in advance.






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