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Guest Message by DevFuse

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No Genie sound


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1 reply to this topic

#1 OFFLINE   av8orjb

av8orjb

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Joined: Jan 03, 2008

Posted 18 September 2013 - 10:10 PM

I recently had the Genie R44 installed with two clients. I also have an HR21 with whole home MRV. After everything was installed, everything worked great, but now I have a major sound issue.  I don't get any sound when viewing anything recorded on the Genie and watching through the HR21. I get sound through the clients and the Genie server for recorded shows, just no sound on the HR21. I do have normal sound on the HR21 for all localy recorded shows and live TV. I did search and couldn"t find any help.

 

I tried a hard reset of both the HR21 and the HR44 with no success.

 

Any Ideas?

 

Thanks

 

Av8orjb



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#2 OFFLINE   NR4P

NR4P

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Joined: Jan 15, 2007

Posted 19 September 2013 - 08:14 PM

I saw this reported elsewhere and recall is was a software issue on the HR2x.

 

What software is on the HR21?

Press and hold INFO and it show up on screen.






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