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Guest Message by DevFuse

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Can't order OnDemand on HR44


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5 replies to this topic

#1 ONLINE   sangs

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Posted 22 September 2013 - 05:50 AM

When I tried to order a couple of movies this weekend (WWZ, Star Trek), I'm taken to a splash screen saying that I can't order because my HR44 isn't connected to the internet and that I need to call, text or order online.

 

However, the HR44 IS most definitely connected to the internet, because I can download OnDemand programming from HBO, SHO, STARZ and other networks no problem. It passes all the tests but phone dial tone, and at Directv.com, under my equipment it also says the HR44 is connected to the internet. (Though confusingly, the HR44 itself is listed as "Unknown" instead of "HD" and it says I only have on HD DVR, even though I have two.)

 

I've reset, and RBRed, but to no avail. Any ideas? Thanks.



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#2 OFFLINE   PK6301

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Posted 22 September 2013 - 06:46 AM

Call cust support and have them reauthorize your HR44..

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#3 ONLINE   sigma1914

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Posted 22 September 2013 - 07:14 AM

Call cust support and have them reauthorize your HR44..

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While he may need to call for this, reauthorizing can be done online at www.directv.com/resend


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#4 ONLINE   sangs

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Posted 22 September 2013 - 08:14 AM

I'll give it a shot. Thanks guys.



#5 OFFLINE   peds48

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Posted 22 September 2013 - 08:41 PM

 the HR44 itself is listed as "Unknown" instead of "HD" and it says I only have on HD DVR, even though I have two.)

 

I've reset, and RBRed, but to no avail. Any ideas? Thanks.

Until the "unknown" bug gets fixed by DirecTV, you wont be able to order PPV


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#6 ONLINE   sangs

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Posted 23 September 2013 - 03:43 AM

Until the "unknown" bug gets fixed by DirecTV, you wont be able to order PPV

Appears that way, as I did the reauthorization and still no dice. Workaround is to order it on the HR24 upstairs, then just watch it on the HR44. (The text ordering system is clunky as hell btw.)






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