A few weeks back, I was looking at moving from AT120+ to AT200. Logged into my acct and looked at what the price difference would be and it was $5 more than I expected No biggie-but I like to know what's what. Called up a previous invoice and saw that a $5 for 18 months (credit) was missing from what my new invoices would be. I didn't upgrade, but wrote to Dish at the 'contact us' link. I wasn't sure it went thru, so I also wrote them an email. Basically, on both, I said 'it appears if I upgrade, I'll lose the $5 monthly credit. Is this correct?' (BTW-I don't even remember exactly what the credit was for)
A couple days later I got a reply that I would not lose the credit, so I then logged back into my acct and upgraded.
A couple days more go by and then I get a reply to the other info request. Long story short-we exchange a few emails back & forth, and then last week I get a reply stating that with the upgrade done on Sept 2, I no longer qualify for the $5 credit. And I should log into chat to express my concern. EXPRESS MY CONCERN? What's up with that? LOL
Well shucky darn-but I'm not sure I would have done the upgrade had I been told this in the initial contact. I'm a new customer with dish, only been with them for 14 or 15 years-and $5 a month shouldn't be a deal breaker to me. But honestly, I'm gonna think about it for a while and not act out of haste--but I could make me rethink Dish and take a deal from Direct
Edited by CeeWoo, 22 September 2013 - 06:30 PM.