I need help with an older Directv receiver. I have 3 receivers on my account and 2 of them were REALLY old (obviously all standard definition). Two of the three started showing a message a couple of months ago saying "Receiver must be replaced Tune to channel 341 for details". When I turned to 341 there were directions and a phone number to call. When I called it, they told me that I needed two receivers (which they would lease me at no charge). I agreed and they mailed out the new replacements.
When I called to activate them is when the problem started. I was able to connect the receivers just fine, and called them back to activate them. During activation they had some sort of major problem" with my account and had to transfer me three different times till I finally got to a department where someone said he knew what was going on and and was going to "rebuild from scratch". I'm not certain what that meant, but after about ten minutes it appeared that the new receivers were working just fine so I hung up.
Now the problem: Later that night, I noticed the 3rd (remaining older one, but not nearly as ancient as the ones they replaced) started getting the same message (never got it till they 'rebuild from scratch')! I have spent hours on the phone trying to resolve this issue, but they just say that I now need another receiver and will send a 3rd one out.
Maybe I can be faulted for being a creature of habbit, lol, but I really don't want to swap out this receiver! I like the fact that it displays the guide in a multicolor format (for movies, etc) and also has a "turbo" feature for quick channel recall. Anyway, I'm 100% convinced that the box does NOT need to be swapped out the following reasons:
1) It's NOT on the list of receivers (they sent me) that no longer work.
2) It was NOT receiving the message when the other two were getting it, until after they swapped out the other two with new receivers.
3) When the other two were displaying the message, and I attempted to pull up the guide, it didn't work. On this box the guide works perfectly!
4) Also, when the other two were displaying the message, and I switched to channel 341 I saw instructions and a phone number. On this box I just get "Channel Unavailable" (no instructions or phone number).
Ok, this is getting long, so let me just ask, does anyone know what they did to my account to make this start happening on a box that doesn't need to be replaced? Likewise, does anyone know how to fix it? ...Please go easy on me, I'm a woman and not that much of a techie, but if someone knows what I can tell customer service, I'll call back and spend more time trying to get this darn message to stop!
THANKS FOR READING THIS LONG PLEA FOR HELP!