Problem still exists despite many changes: Where to begin? Ok, many people have been contacting me saying that my old box just won't work because DirecTV mistakenly sent some sort of signal to the receiver (thinking it was an old MPG RCA) and that changed something such that it can't ever go backwards. Also, because the older Hughes box didn't have an ID on it that leads to the people at DirecTV complainging and saying they have hit all sorts of walls, etc.
Thus, I thought I came up with a solution... I remembered that a neighbor also has a Hughes box so I went over there to see if they were still using it with DirecTV and if they were having the same problem. After some weird explaining why, lol, they let me take a look at the box (which is still being used and does NOT display the message) and it's a model number SD-HBH. Their box has a date that is 4 years later than mine and also has a RID number. Other than these important differences, the box looks functions just like mine.
Armed with this new info, I contacted DirecTV and I asked if I could activate one of these receivers. I was told I could and they appeared on the current list of receivers that could be activated. They also informed me that I would have to purchase one from Craigslist or Ebay as they didn't sell them anymore. They also explained that before I made any purchase that I should call back with the RID number and they could check to make 100% certain that that specific receiver could be added to our account without any problems.
I found a brand new SD-HBH receiver in a sealed box and got the RID number from the seller. I called DirecTV back again and after some dancing around them trying to push me into HD, etc, they finally punched in the RID number and said that there was no problem with the box and that it could be activated. As a side note, I even contacted the seller and told him that if he would open the brand new sealed box and verify that the RID number on the box itself matches the one on the sticker on the outside, I would promise to purchase it. He did, they matched, and I purchased it.
In the mean time, a kind member here informed me that there might be issues with using my old access card, so I contacted DirecTV again and inquired about the access card. The answers were all different (the random answer generator that slice spoke about above was in full effect here), but a supervisor finally suggested that they send out a brand new access card to me "just to be sure". Now we are talking! -So I thought...
Fast forward to both the card from DirecTV, and the box from the seller, being received. I swapped out my old GAEB0A box for this brand new SD-HGH box and, yet again, called DirecTV. I'll skip the complaints about the almost 2 hours on the phone and the tons of problems (just like I had the first time we upgraded the 2 old RCA boxes to the D12s), and say that it was finally activated and I was seeing a picture.
We were all very excited!!!! However, this excitement only lasted a few minutes because, drum roll please... The same message about replacing the receiver reappeared again!
Edited by Julie, 14 October 2013 - 05:26 PM.