I signed up for service last year and took the Ultimate package which included NFL Sunday ticket for free. I don't watch Football, never have, so I didn't care for it. Since then I downgraded to Xtra in order to keep the bill around what I was paying for Ultimate after the promotion and rebate went away,
I log into the website to pay my bill today and see that my bill is $166, and next month's bill is $180. Aparently I am being charged $38 a month for NFL Sunday ticket.
I was not aware that this automatically renewed. I called customer service, and after 20 minutes of being on hold, they told me the date to cancel has passed and that I could not cancel. All she could do was over me $10 off the package per month for a total of $50.
I informed the rep that I would need to cancel my service entireley. She transferred me to cancellations where I spent another 20 minutes on hold. I finally gave up and hung up.
Am I totally screwed here? I want to dispute this. I've been paying for this since July and did not know it.
I get bills emailed to me. I pay online. I noticed my bill a little bit on the high end recently, but didn't think much of it since me and my roomate order PPV occasionally. I noticed the Sunday ticket when I investigated my bill for $166 this month.
They told me I was reminded on the bill and through various emails. Yes, most people look at their bills, but I'm a busy guy, I pay the bill and leave the site. I didn't know I'd be automatically enrolled in this. If I had any suspicion, I'm sure I'd be checking my bills.
Ultimately I want them to credit me for all of those charges or I am cancelling. What's the best way to approach this? I'm willing to file a dispute and fight to the end. This is over $100 in charges.
I called Time Warner and they will welcome me back as a new customer with a locked in rate for 2 years. It's about $30 cheaper than what I am paying.