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Cancelling Sunday Ticket


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109 replies to this topic

#26 OFFLINE   harsh

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Posted 29 September 2013 - 10:08 AM

I can't believe you'd opt out of the best provider over that amount, especially when it's your error in not paying attention to the bills.

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#27 OFFLINE   slice1900

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Posted 29 September 2013 - 11:16 AM

Why do you say Directv is the "best" provider? If you feel Sunday Ticket is a must have, they're best because they're your only choice. If Directv, Dish, and one (or more) cable companies can all provide you with everything you feel is a 'must have', then the decision comes down to other factors. Rain fade vs. cable outages. Price vs. nasty hidden surprises in bills. Perceived quality of Genie vs. Hopper vs. cable DVRs / Tivo Roamio. And so on.

 

I don't think there's any way you can conclude Directv is "best", except for you.


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#28 OFFLINE   Laxguy

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Posted 29 September 2013 - 12:12 PM

Of course, to each his own. But DIRECTV® is best for about 20 million US households. 


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#29 OFFLINE   n3vino

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Posted 29 September 2013 - 02:01 PM

To backup Laxguy. Subscribers that have tried other providers say D* has the best HD quality.  My family and I noticed it too when we switched from Time Warner Cable to D*.


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#30 OFFLINE   inkahauts

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Posted 29 September 2013 - 03:14 PM

So, yes, this is the OP's fault, but, this is a sleazy practice on the part of DirecTV. Every warning about the auto-renewal when you sign up is in small print (I know, because I recently went through the new customer process last year in December). Now, to be fair I don't know how much they reinforced the auto-renewal on the phone, I knew ahead of time to be on the lookout for it so I didn't get stung. And, they do put a notice on your bill several months in advance warning you. But, they do so much to encourage you to sign up for auto-pay ($10 off a month for 12 or 24 months if you give a credit card and auto pay and do not get your paper bill delivered). DirecTV *could* do a lot more to let people know about it (separate emails warning you specifically, don't slip it into the bill, etc)

The moral of the story here (and anywhere really) is to make sure you check your bill each month, or every other month, just go back and make sure you know what's on it. I got screwed by some $10 "premium messaging charges" for a couple of months by Verizon until I checked my bill and realized they had snuck it on there.





DirecTV pays a flat fee to the NFL, that's why NFL ST is in the promotion and not any other sports packages. They don't have to pay the NFL per customer.

i disagree it's not sleepy. It's what they need to do. To avoid the practices if sleepy people who will cheat te system if they don't install this.


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#31 OFFLINE   JosephB

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Posted 29 September 2013 - 10:06 PM

i disagree it's not sleepy. It's what they need to do. To avoid the practices if sleepy people who will cheat te system if they don't install this.


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How exactly does putting people on auto-renew keep customers from cheating the system? What scam does that prevent?



#32 OFFLINE   inkahauts

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Posted 30 September 2013 - 02:09 AM

How exactly does putting people on auto-renew keep customers from cheating the system? What scam does that prevent?


I'm only referring to not letting you cancel after the season starts. The auto renewal is a bit ridiculous but then they do tell you well in advance including when you sign up in the first place that it will auto renew unless you cancel it.

I'd send an email to Ellen's office but never post on twitter. DIRECTV would never help you in any way that can be seen as them changing this policy but maybe they can give you other discounts to offset it over all.


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#33 OFFLINE   JosephB

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Posted 30 September 2013 - 08:27 AM

I'm only referring to not letting you cancel after the season starts. The auto renewal is a bit ridiculous but then they do tell you well in advance including when you sign up in the first place that it will auto renew unless you cancel it.

I'd send an email to Ellen's office but never post on twitter. DIRECTV would never help you in any way that can be seen as them changing this policy but maybe they can give you other discounts to offset it over all.


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My sleazy comment was aimed at the auto-renew and lack of explicit communication regarding it other than fine print. I can understand the inability to cancel it once the season has started, though I think it would be reasonable to allow someone who was signed up automatically via the new customer deal a month grace period to remove it.



#34 OFFLINE   longrider

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Posted 30 September 2013 - 08:46 AM

What is so sad is this issue could be completely eliminated by sending out an email separate from the bill reminding you that Sunday Ticket will be renewing and if you wish to cancel you must do it before the season starts. Do this a moth before the season and the problem is solved. 


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#35 OFFLINE   JosephB

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Posted 30 September 2013 - 09:43 AM

What is so sad is this issue could be completely eliminated by sending out an email separate from the bill reminding you that Sunday Ticket will be renewing and if you wish to cancel you must do it before the season starts. Do this a moth before the season and the problem is solved. 

 

Yep. If they did this for non-paper billing accounts, my view of DirecTV on this issue would be much more favorable.

 

I didn't even try, can you reject NFL ST when signing up as a new customer? IE: don't sign me up for the free season, and don't put me on auto-renewal? Or, can you opt-out of auto renewal at signup but still get the free season, or does the impending season have to be over before you can cancel auto-renewal



#36 OFFLINE   Curtis0620

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Posted 30 September 2013 - 10:06 AM

So emailing your bill is not the same?


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#37 OFFLINE   JosephB

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Posted 30 September 2013 - 10:18 AM

So emailing your bill is not the same?

 

A lot of people, especially on auto-pay don't look at their bill month to month, and I think DirecTV expects that.

 

Why would you expect your bill to change if you didn't make any changes to your account? Didn't order PPV, didn't change your package, it should be stable. 

 

I will say this, though, they actually bill you in advance of the cut-off date. So, if you notice your bill change, you still have time (a couple of weeks) to get it cancelled and they will issue a refund. This happened to me, they started billing it a month before the season started. I called, cancelled, and they issued a refund for the first installment that they billed.


Edited by JosephB, 30 September 2013 - 10:19 AM.


#38 OFFLINE   FLWingNut

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Posted 30 September 2013 - 11:06 AM

Moral of the story. Don't be lazy, or "too busy" to read your bills. All of them. Every month. Read everything you get sent by any service provider that you're paying on a monthly basis. There's no "set it and forget it" on monthly bills. That's how these things happen. Good life lesson for a 26 year old .


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#39 OFFLINE   bobcamp1

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Posted 30 September 2013 - 11:44 AM

So emailing your bill is not the same?

 

A bill represents what you CURRENTLY owe, a separate notice states what you're GOING TO owe. 

 

But yeah, never enroll in autopay and request PAPER copies of your bills because they're not as easy to ignore.



#40 OFFLINE   Laxguy

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Posted 30 September 2013 - 12:13 PM

But yeah, never enroll in autopay and request PAPER copies of your bills because they're not as easy to ignore.

 

That's good advice for yourself and some others, but not universal. 

 

I vastly prefer autopay and it saves me from ignoring and not paying bills which leads to bigger problems than occasionally paying for something I don't use. 


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#41 OFFLINE   WestDC

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Posted 30 September 2013 - 12:41 PM

I've been on auto paperless billing for 10 yrs every 15th of the month I get an e statement from D* in my email in box (informing me) of the Current charges and when the amount will be deducted from my account on the 1st .

 

I get a additional emails from Electric Co,Gas Co Cell phone etc well before any amount is deducted- If your NOT looking at your emails then you don't really know what your being charged for. These company's send this information to Subs so if there is a problem it can be explained or Changed before the due date.

 

 

 

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#42 OFFLINE   acostapimps

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Posted 30 September 2013 - 01:50 PM

I remember I complained about this to the CSR one time for NBA League Pass, because I didn't know it couldn't be cancelled when the season starts as I ordered it online (since it was my first time ordering sports package) But gave me $40 credit for my trouble, I definitely made them aware of my displeasure at the time, But is all in the past now :)

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#43 OFFLINE   inkahauts

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Posted 30 September 2013 - 01:55 PM

A bill represents what you CURRENTLY owe, a separate notice states what you're GOING TO owe.

But yeah, never enroll in autopay and request PAPER copies of your bills because they're not as easy to ignore.


And I'd say that's not logical to me. Check your bills every month no matter how you get them and don't depend on delivery method to make sure you read them. That is illogical to me. And I love auto pay by credit card, but you will never see me give anyone direct access to my bank via a debit card (terrible idea for everyone IMHO) or checking account info.

What amazes me is peope, think that listing and telling you that your going to be auto renewed on a bill before it happens isn't enough. The one thing people should look at more than any other info from DIRECTV is their bill!


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#44 OFFLINE   bobcamp1

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Posted 30 September 2013 - 02:39 PM

And I'd say that's not logical to me. Check your bills every month no matter how you get them and don't depend on delivery method to make sure you read them. That is illogical to me. And I love auto pay by credit card, but you will never see me give anyone direct access to my bank via a debit card (terrible idea for everyone IMHO) or checking account info.

What amazes me is peope, think that listing and telling you that your going to be auto renewed on a bill before it happens isn't enough. The one thing people should look at more than any other info from DIRECTV is their bill!


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I've had e-mail bills get rejected as spam, so they never showed up in my inbox.  I've also had a company use autopay to make a $10000 withdrawal instead of a $100.00 withdrawal.  Of course, that exceeded the credit limit, which caused a host of other charges and fees to appear, and it took a very long time and a lawsuit before all that eventually got cleared up.

 

Some bills are confusing to read. There's an NFLST line charge under "current charges" with future dates in an amount of $0.00 with "no payment due".  Did that mean I was going to get the next round of NFLST free?  Was it some promotion I was automatically eligible for?  Turns out it's a cryptic notice inside a bill.  The OP is certainly not the first to complain about being surprised by the auto-renewing sports packages.  Why not make a separate area for "future charges" and put the notices under there, and use words like "$400 due in 4 payments starting 8/13"?

 

The OP should have investigated the sudden increase of his bill.  He messed up.  But of course D* is counting on getting money from people like that, which is borderline sleazy.  And no partial refund is allowed?  Really?  


Edited by bobcamp1, 30 September 2013 - 02:45 PM.


#45 OFFLINE   trh

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Posted 30 September 2013 - 02:54 PM

If the TS isn't reading his bill, how is a separate area going to help? Or even a separate email?

Next year, we'll be reading "yes, they sent an email (or letter, or voicemail) but I didn't have time to read it"

The TS gave them access for this autopay. At that point, he has a personal responsibility to check what is happening to his account and his money.

Unless he has money to burn, you need to "trust, but verify."

#46 OFFLINE   Laxguy

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Posted 30 September 2013 - 03:08 PM

<< Snipped bits out >>?

 

The OP should have investigated the sudden increase of his bill.  He messed up.  But of course D* is counting on getting money from people like that, which is borderline sleazy.  And no partial refund is allowed?  Really?  

 

That's your supposition on their 'counting' on people messing up. So, sleazy it could be, but only if your supposition is right. 


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#47 OFFLINE   pdxBeav

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Posted 30 September 2013 - 08:02 PM

Too bad the technology doesn't exist which would allow a customer's personal computer to somehow communicate with DirecTV's software which deals with their account. Someday some smart people will invent such a thing.


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#48 OFFLINE   slice1900

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Posted 30 September 2013 - 09:33 PM

That's your supposition on their 'counting' on people messing up. So, sleazy it could be, but only if your supposition is right. 

 

 

What other possible reason could there be for having a package "auto renew" every year, even when you cancelled it five years ago and have re-cancelled it every season since then to avoid having them charge you for it? Why should you have to remember to cancel the same damn thing every year that you're a customer, just because you subscribed to it in the past?

 

In what possible way is this not actively against the wishes and best interest of the customer?


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#49 OFFLINE   sigma1914

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Posted 01 October 2013 - 07:03 AM

What other possible reason could there be for having a package "auto renew" every year, even when you cancelled it five years ago and have re-cancelled it every season since then to avoid having them charge you for it? Why should you have to remember to cancel the same damn thing every year that you're a customer, just because you subscribed to it in the past?

 

In what possible way is this not actively against the wishes and best interest of the customer?

Your example of having to call every year isn't the norm, and yes your example is inept on DirecTV's part. As for another possible reason for automatic renewal for everyone else... convenience. As a diehard Yankees fan, I'll order EI every year unless money issues arise... it saves me a short call or 5 minutes doing so online. Neither option is a big deal, but it's a convenient option.


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#50 OFFLINE   Laxguy

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Posted 01 October 2013 - 08:11 AM

Agree with Sigma- sorry, didn't get earlier about the repeats for several years. That is wrong, and it should be fixable, but I don't know where to begin. Again, ineptitude can explain it rather than dishonesty. But who really knows? 


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