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Cancelling Sunday Ticket


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109 replies to this topic

#51 OFFLINE   pdxBeav

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Posted 01 October 2013 - 08:12 AM

How difficult would it be to have a checkbox on your account webpage which says "Automatic renewal of sports packages: Yes/No". Don't be fooled. there is ONLY ONE reason why it's like it is.....additional profit.



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#52 OFFLINE   Laxguy

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Posted 01 October 2013 - 08:42 AM

How difficult would it be to have a checkbox on your account webpage which says "Automatic renewal of sports packages: Yes/No". Don't be fooled. there is ONLY ONE reason why it's like it is.....additional profit.

Disagree: It costs more to reverse incorrect charges than the income from those who are too preoccupied - or too rich- to care about charges for stuff they don't want. 


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#53 OFFLINE   JosephB

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Posted 01 October 2013 - 10:01 AM

Disagree: It costs more to reverse incorrect charges than the income from those who are too preoccupied - or too rich- to care about charges for stuff they don't want. 

 

They already have the code to add/remove programming online. They only reason you can't is so they can talk you out of it on the phone. Don't think otherwise because you'd be wrong.


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#54 OFFLINE   pdxBeav

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Posted 01 October 2013 - 10:29 AM

They already have the code to add/remove programming online. They only reason you can't is so they can talk you out of it on the phone. Don't think otherwise because you'd be wrong.

 

I agree. I really don't care either way because it doesn't affect me, but it's very easy to understand why they make it incrementally more difficult to cancel. It's a business and they are doing what's in their best interest. There has yet to be a valid argument in favor of the current system. Either have all options available on the website or none at all. There is no middle ground.



#55 OFFLINE   peds48

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Posted 01 October 2013 - 02:15 PM

Too bad the technology doesn't exist which would allow a customer's personal computer to somehow communicate with DirecTV's software which deals with their account. Someday some smart people will invent such a thing.

Just curious.  How would this help?


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#56 OFFLINE   pdxBeav

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Posted 01 October 2013 - 02:47 PM

Just curious.  How would this help?

 

If this technology existed then customers would have the ability to log into their DirecTV account and manage their subscriptions online and check/uncheck auto-renewal packages. But sadly, we are not there yet. But I'm hopeful some smart people will develop such a thing someday.



#57 OFFLINE   mnassour

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Posted 01 October 2013 - 05:44 PM

If this technology existed then customers would have the ability to log into their DirecTV account and manage their subscriptions online and check/uncheck auto-renewal packages. But sadly, we are not there yet. But I'm hopeful some smart people will develop such a thing someday.

 

And I'll bet it never will be, as it would allow people to manage their bills...and keep the costs down.



#58 OFFLINE   taoseno

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Posted 03 October 2013 - 02:07 PM

The key word is he said he assumed; we all know what happens when we assume. A few years ago I had a client who assumed that there bookkeeper was honest and was not reviewing his monthly bank stmts; she stole $30K before I caught her...........


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#59 OFFLINE   Laxguy

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Posted 04 October 2013 - 08:39 AM

They already have the code to add/remove programming online. They only reason you can't is so they can talk you out of it on the phone. Don't think otherwise because you'd be wrong.

 

Yes, talk you out of it, sell additional services etc. Far cry from a scam which one or two folks were maintaining. 


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#60 OFFLINE   bobcamp1

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Posted 04 October 2013 - 09:24 AM

Yes, talk you out of it, sell additional services etc. Far cry from a scam which one or two folks were maintaining. 

 

The scam-ish parts are:

 

1.  You can't cancel it once it starts, not even for a partial refund.

 

2.  D* doesn't ask you when you sign up if you want to auto-renew or not.  

 

3.  New customers who get it for free are also signed up as auto-renew.  Many of them were not told they have to call and cancel after the season is done.  Canceling a free service after it's been provided is counterintuitive.

 

4.  You are forced to call to cancel, and you must first listen to the CSR give you reasons why you shouldn't cancel and/or sell additional services.  You shouldn't have to say "I want to cancel" more than once.  Remember AOL Hell?

 

 

They are counting on people to make mistakes to get money, instead of getting their money by providing the best service.  It's not a scam per se, but it leaves a foul taste in your mouth.


Edited by bobcamp1, 04 October 2013 - 09:30 AM.

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#61 OFFLINE   trh

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Posted 04 October 2013 - 10:13 AM

The five times I've signed up for a sports package, I was told by two separate people it was auto renewal. And they went into the exact details just to ensure I knew.

When I called to cancel CI two years ago, they tried to get me to keep it. When the credits ($180) exceeded the cost ($172 or $178), I kept the service.

When I cancelled CI last month, the CSR asked me why. I told her because of travel. Ten seconds later it was cancelled.

I certainly wouldn't consider any part of this "scam-ish."

#62 OFFLINE   JosephB

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Posted 04 October 2013 - 10:41 AM

Yes, talk you out of it, sell additional services etc. Far cry from a scam which one or two folks were maintaining. 

 

It's not a scam, but it's not good customer service either. It's sleazy but obviously not illegal. Borderline unethical is the language I'd use

 

 

The five times I've signed up for a sports package, I was told by two separate people it was auto renewal. And they went into the exact details just to ensure I knew.

When I called to cancel CI two years ago, they tried to get me to keep it. When the credits ($180) exceeded the cost ($172 or $178), I kept the service.

When I cancelled CI last month, the CSR asked me why. I told her because of travel. Ten seconds later it was cancelled.

I certainly wouldn't consider any part of this "scam-ish."

 

The difference is that all new customers get signed up. It's one thing for someone to call, separately, and ask to get NFL ST. It's another for new customers to get it automatically and not really understand what they're getting into. The "scam-ish"/sleazy part is that DirecTV could go a lot further into educating and informing subscribers, particularly who get signed up on the new customer promo.



#63 OFFLINE   billsharpe

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Posted 04 October 2013 - 10:59 AM

If this technology existed then customers would have the ability to log into their DirecTV account and manage their subscriptions online and check/uncheck auto-renewal packages. But sadly, we are not there yet. But I'm hopeful some smart people will develop such a thing someday.

The technology certainly exists. If you can sign up for a service online you should be able to cancel the service online. DirecTV (and many others, I suspect) just hasn't implemented that feature. I doubt that they will do so.


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#64 OFFLINE   JosephB

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Posted 04 October 2013 - 11:42 AM

The technology certainly exists. If you can sign up for a service online you should be able to cancel the service online. DirecTV (and many others, I suspect) just hasn't implemented that feature. I doubt that they will do so.

 

It's been a while since I've tried to change my programming online, but a long time ago you could add/remove premiums and upgrade and downgrade your package online. 



#65 OFFLINE   trh

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Posted 04 October 2013 - 04:11 PM

I can't speak for new subscribers obviously, but if I had to go through two different CSRs explaining the requirements, I would think they do also.

Cancel/downgrade online?

Just think what you'll be saying if they allowed that. I received a letter today from DirecTV reminding me that now that I'm subscribing to ST, I have to maintain a minimum package for twelve months and if I don't, I will be required to pay an ETF. Talking with a rep for someone who wants to downgrade will (hopefully) remind them with that information before they downgrade.

"That sleazy DirecTV is charging me an ETF because I lowered my package and I had a one year Committment because I received ST for free."

Anything listed as "free" has something to ensure the provider is making money.

#66 OFFLINE   slice1900

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Posted 04 October 2013 - 08:50 PM

Maybe it is different for residential customers, but I've had to cancel one package every year for the last five, because they try to auto renew it every year just because it had it once. If that's not a scam, what is it? If commercial customers have had a different experience, let me know, maybe I need to use that email for Ellen at the office of the president to stop this.


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#67 OFFLINE   trh

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Posted 04 October 2013 - 09:10 PM

Is there anything in the fine print concerning auto renewal for commercial accounts?

I think my wife's subscription she had to Oprah's magazine is like that -- it auto renewals every year even if you cancelled it previously.

#68 OFFLINE   blackhawkzone

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Posted 04 October 2013 - 09:36 PM

this is what they call a stupid tax.

 

The terms are on their website and on the bills.

If you didn't read them, consider it a lesson learned and move on.

 

If you cancel your service, expect to pay an early termination fee (or another stupid tax) since that is also on their website.

 

The company is totally in their rights to charge you for this. They are not in business to hold your hand.

 

I am not defending Directtv but this isnt their fault either.

 

You can try calling and asking for something but they don't have to do anything in this case, no matter how much you send them each month.

 

and if you are not looking at every bill closely you get each month from every company, then shame on you


Edited by blackhawkzone, 04 October 2013 - 09:38 PM.


#69 OFFLINE   dillinton

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Posted 25 September 2014 - 03:20 PM

I called Directv general support to ask for refund and they said I was notified by email and the grace period has already passed to cancel NFL package. They cannot do anything about it and I asked to transfer me to a supervisor. Supervisor didn't help me much neither and said I should have checked my bill in my email. Give me a break...I just let auto-pay do its stuff and never look at their emails, and not say their fine printing on the bill about renewing NFL package. Getting fired-up and going nowhere with the refund, I told them I want to cancel my subscription and he didn't hesitate to transfer me to cancellation department . My thinking was...you can have my $160 which I did not authorize you to charge, but you are NOT going to have my future business which I estimated to paying around a thousand/year (give or take a little). Spent a few minutes with the cancellation guy and I told him why I wanted to cancel my subscription. He understood and said he could help because he has authority than others and started refunding back what I was charged. And he also took out the auto renewal for NFL package.  Problem solved.



#70 OFFLINE   trh

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Posted 25 September 2014 - 04:43 PM

I called Directv general support to ask for refund and they said I was notified by email and the grace period has already passed to cancel NFL package. They cannot do anything about it and I asked to transfer me to a supervisor. Supervisor didn't help me much neither and said I should have checked my bill in my email. Give me a break...I just let auto-pay do its stuff and never look at their emails, and not say their fine printing on the bill about renewing NFL package. Getting fired-up and going nowhere with the refund, I told them I want to cancel my subscription and he didn't hesitate to transfer me to cancellation department . My thinking was...you can have my $160 which I did not authorize you to charge, but you are NOT going to have my future business which I estimated to paying around a thousand/year (give or take a little). Spent a few minutes with the cancellation guy and I told him why I wanted to cancel my subscription. He understood and said he could help because he has authority than others and started refunding back what I was charged. And he also took out the auto renewal for NFL package.  Problem solved.

 

So did you still cancel DirecTV?

 

I think blackhawkzone's post from last year says it best:  'this is what they call a stupid tax'



#71 OFFLINE   acostapimps

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Posted 25 September 2014 - 06:56 PM

I would assume that Directv went over this with you when you signed up,  That Sunday Ticket auto renews and needed to be canceled before season starts,   I wish they would just auto remove ST just like premiums,  Then nobody would worry about unexpected charges,  if they didn't knew what it entails to begin with,   But they should really mentioned that for promos instead of reading fine prints that just too small a text to read anyway.


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#72 OFFLINE   dualsub2006

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Posted 25 September 2014 - 08:57 PM

So, yes, this is the OP's fault, but, this is a sleazy practice on the part of DirecTV. Every warning about the auto-renewal when you sign up is in small print (I know, because I recently went through the new customer process last year in December)


The line on your bill for $0 for Sunday Ticket (and every other sports package) isn't in fine print, it's a line item.

I can't tell you when it first showed up on my bills this year without going back and looking, but I'd say May or June.

I read every bill I get. D*, Verizon, T-Mobile and all of my credit cards. Not doing it can cost you money.

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#73 OFFLINE   slice1900

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Posted 26 September 2014 - 11:00 AM

Sorry, but you guys are wrong. This is a very sleazy practice, a total scam. Directv goes out of their way to sign people up for autopay, knowing that people on autopay tend not to look at their bill for services they expect will cost the same every month. They assume that stuff they didn't order won't be stuck on their bill, with the onus on them to check their bill for stuff Directv underhandedly adds knowing full well you don't want!

 

I'm amazed at the lengths some people will go to defend a totally shady practice that should be illegal, because they don't want to see anything negative said about Directv. Saying "oh, the fine print says they're going to do something sleazy, so you have accepted it" is like saying that if Google hid away something in their privacy policy you agreed to that said they could call you up and survey you about your sex life and you're required to answer, that you shouldn't complain because you agreed to it when you signed up for Gmail!

 

If this was a regular practice in the cable/satellite world, Congress would have stepped in by now and made it illegal. But as far as I can tell, Directv is only one going to these lengths to try to cheat their customers.


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#74 OFFLINE   Beerstalker

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Posted 26 September 2014 - 11:24 AM

This is no more sleazier than all the companies out there that offer mail in rebates knowing that many people won't take the time to fill them out, or won't fill them out properly.

 

They tell you numerous times that Sunday Ticket will be set up for auto renew when you sign up.

 

They put a $0 line item on your bill for two months before they start charging. 

 

They charge the first two $40 payments before the NFL season begins.

 

If you don't pay attention to any of those 3 things then its on you.

 

My parents just ran into this.  They signed up for DirecTV last year in August.  They don't check their bill since they are on auto pay so they didn't see the $0 line item in May and June.  However, my mother did notice that their bill jumped up $40 in July and was even higher in August.   She told me about that an I immediately knew what it was and called in and cancelled Sunday ticket before week 1.  DirecTV was very polite about it and put a $80 credit on their account to cover the two $40 charges they had already paid toward Sunday Ticket.


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#75 OFFLINE   shendley

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Posted 26 September 2014 - 12:11 PM

Maybe I'm a bit of an outlier here, but I always look over my bill despite being on autopay. It only takes a couple of minutes and insures you're not being charged for something you don't want.
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