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Cancelling Sunday Ticket


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103 replies to this topic

#41 OFFLINE   WestDC

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Posted 30 September 2013 - 12:41 PM

I've been on auto paperless billing for 10 yrs every 15th of the month I get an e statement from D* in my email in box (informing me) of the Current charges and when the amount will be deducted from my account on the 1st .

 

I get a additional emails from Electric Co,Gas Co Cell phone etc well before any amount is deducted- If your NOT looking at your emails then you don't really know what your being charged for. These company's send this information to Subs so if there is a problem it can be explained or Changed before the due date.

 

 

 

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#42 OFFLINE   acostapimps

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Posted 30 September 2013 - 01:50 PM

I remember I complained about this to the CSR one time for NBA League Pass, because I didn't know it couldn't be cancelled when the season starts as I ordered it online (since it was my first time ordering sports package) But gave me $40 credit for my trouble, I definitely made them aware of my displeasure at the time, But is all in the past now :)

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#43 OFFLINE   inkahauts

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Posted 30 September 2013 - 01:55 PM

A bill represents what you CURRENTLY owe, a separate notice states what you're GOING TO owe.

But yeah, never enroll in autopay and request PAPER copies of your bills because they're not as easy to ignore.


And I'd say that's not logical to me. Check your bills every month no matter how you get them and don't depend on delivery method to make sure you read them. That is illogical to me. And I love auto pay by credit card, but you will never see me give anyone direct access to my bank via a debit card (terrible idea for everyone IMHO) or checking account info.

What amazes me is peope, think that listing and telling you that your going to be auto renewed on a bill before it happens isn't enough. The one thing people should look at more than any other info from DIRECTV is their bill!


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#44 OFFLINE   bobcamp1

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Posted 30 September 2013 - 02:39 PM

And I'd say that's not logical to me. Check your bills every month no matter how you get them and don't depend on delivery method to make sure you read them. That is illogical to me. And I love auto pay by credit card, but you will never see me give anyone direct access to my bank via a debit card (terrible idea for everyone IMHO) or checking account info.

What amazes me is peope, think that listing and telling you that your going to be auto renewed on a bill before it happens isn't enough. The one thing people should look at more than any other info from DIRECTV is their bill!


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I've had e-mail bills get rejected as spam, so they never showed up in my inbox.  I've also had a company use autopay to make a $10000 withdrawal instead of a $100.00 withdrawal.  Of course, that exceeded the credit limit, which caused a host of other charges and fees to appear, and it took a very long time and a lawsuit before all that eventually got cleared up.

 

Some bills are confusing to read. There's an NFLST line charge under "current charges" with future dates in an amount of $0.00 with "no payment due".  Did that mean I was going to get the next round of NFLST free?  Was it some promotion I was automatically eligible for?  Turns out it's a cryptic notice inside a bill.  The OP is certainly not the first to complain about being surprised by the auto-renewing sports packages.  Why not make a separate area for "future charges" and put the notices under there, and use words like "$400 due in 4 payments starting 8/13"?

 

The OP should have investigated the sudden increase of his bill.  He messed up.  But of course D* is counting on getting money from people like that, which is borderline sleazy.  And no partial refund is allowed?  Really?  


Edited by bobcamp1, 30 September 2013 - 02:45 PM.


#45 OFFLINE   trh

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Posted 30 September 2013 - 02:54 PM

If the TS isn't reading his bill, how is a separate area going to help? Or even a separate email?

Next year, we'll be reading "yes, they sent an email (or letter, or voicemail) but I didn't have time to read it"

The TS gave them access for this autopay. At that point, he has a personal responsibility to check what is happening to his account and his money.

Unless he has money to burn, you need to "trust, but verify."

#46 OFFLINE   Laxguy

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Posted 30 September 2013 - 03:08 PM

<< Snipped bits out >>?

 

The OP should have investigated the sudden increase of his bill.  He messed up.  But of course D* is counting on getting money from people like that, which is borderline sleazy.  And no partial refund is allowed?  Really?  

 

That's your supposition on their 'counting' on people messing up. So, sleazy it could be, but only if your supposition is right. 


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#47 OFFLINE   pdxBeav

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Posted 30 September 2013 - 08:02 PM

Too bad the technology doesn't exist which would allow a customer's personal computer to somehow communicate with DirecTV's software which deals with their account. Someday some smart people will invent such a thing.



#48 OFFLINE   slice1900

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Posted 30 September 2013 - 09:33 PM

That's your supposition on their 'counting' on people messing up. So, sleazy it could be, but only if your supposition is right. 

 

 

What other possible reason could there be for having a package "auto renew" every year, even when you cancelled it five years ago and have re-cancelled it every season since then to avoid having them charge you for it? Why should you have to remember to cancel the same damn thing every year that you're a customer, just because you subscribed to it in the past?

 

In what possible way is this not actively against the wishes and best interest of the customer?


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#49 OFFLINE   sigma1914

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Posted 01 October 2013 - 07:03 AM

What other possible reason could there be for having a package "auto renew" every year, even when you cancelled it five years ago and have re-cancelled it every season since then to avoid having them charge you for it? Why should you have to remember to cancel the same damn thing every year that you're a customer, just because you subscribed to it in the past?

 

In what possible way is this not actively against the wishes and best interest of the customer?

Your example of having to call every year isn't the norm, and yes your example is inept on DirecTV's part. As for another possible reason for automatic renewal for everyone else... convenience. As a diehard Yankees fan, I'll order EI every year unless money issues arise... it saves me a short call or 5 minutes doing so online. Neither option is a big deal, but it's a convenient option.


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#50 OFFLINE   Laxguy

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Posted 01 October 2013 - 08:11 AM

Agree with Sigma- sorry, didn't get earlier about the repeats for several years. That is wrong, and it should be fixable, but I don't know where to begin. Again, ineptitude can explain it rather than dishonesty. But who really knows? 


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#51 OFFLINE   pdxBeav

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Posted 01 October 2013 - 08:12 AM

How difficult would it be to have a checkbox on your account webpage which says "Automatic renewal of sports packages: Yes/No". Don't be fooled. there is ONLY ONE reason why it's like it is.....additional profit.



#52 OFFLINE   Laxguy

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Posted 01 October 2013 - 08:42 AM

How difficult would it be to have a checkbox on your account webpage which says "Automatic renewal of sports packages: Yes/No". Don't be fooled. there is ONLY ONE reason why it's like it is.....additional profit.

Disagree: It costs more to reverse incorrect charges than the income from those who are too preoccupied - or too rich- to care about charges for stuff they don't want. 


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#53 OFFLINE   JosephB

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Posted 01 October 2013 - 10:01 AM

Disagree: It costs more to reverse incorrect charges than the income from those who are too preoccupied - or too rich- to care about charges for stuff they don't want. 

 

They already have the code to add/remove programming online. They only reason you can't is so they can talk you out of it on the phone. Don't think otherwise because you'd be wrong.


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#54 OFFLINE   pdxBeav

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Posted 01 October 2013 - 10:29 AM

They already have the code to add/remove programming online. They only reason you can't is so they can talk you out of it on the phone. Don't think otherwise because you'd be wrong.

 

I agree. I really don't care either way because it doesn't affect me, but it's very easy to understand why they make it incrementally more difficult to cancel. It's a business and they are doing what's in their best interest. There has yet to be a valid argument in favor of the current system. Either have all options available on the website or none at all. There is no middle ground.



#55 OFFLINE   peds48

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Posted 01 October 2013 - 02:15 PM

Too bad the technology doesn't exist which would allow a customer's personal computer to somehow communicate with DirecTV's software which deals with their account. Someday some smart people will invent such a thing.

Just curious.  How would this help?


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#56 OFFLINE   pdxBeav

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Posted 01 October 2013 - 02:47 PM

Just curious.  How would this help?

 

If this technology existed then customers would have the ability to log into their DirecTV account and manage their subscriptions online and check/uncheck auto-renewal packages. But sadly, we are not there yet. But I'm hopeful some smart people will develop such a thing someday.



#57 OFFLINE   mnassour

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Posted 01 October 2013 - 05:44 PM

If this technology existed then customers would have the ability to log into their DirecTV account and manage their subscriptions online and check/uncheck auto-renewal packages. But sadly, we are not there yet. But I'm hopeful some smart people will develop such a thing someday.

 

And I'll bet it never will be, as it would allow people to manage their bills...and keep the costs down.



#58 OFFLINE   taoseno

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Posted 03 October 2013 - 02:07 PM

The key word is he said he assumed; we all know what happens when we assume. A few years ago I had a client who assumed that there bookkeeper was honest and was not reviewing his monthly bank stmts; she stole $30K before I caught her...........


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#59 OFFLINE   Laxguy

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Posted 04 October 2013 - 08:39 AM

They already have the code to add/remove programming online. They only reason you can't is so they can talk you out of it on the phone. Don't think otherwise because you'd be wrong.

 

Yes, talk you out of it, sell additional services etc. Far cry from a scam which one or two folks were maintaining. 


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#60 OFFLINE   bobcamp1

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Posted 04 October 2013 - 09:24 AM

Yes, talk you out of it, sell additional services etc. Far cry from a scam which one or two folks were maintaining. 

 

The scam-ish parts are:

 

1.  You can't cancel it once it starts, not even for a partial refund.

 

2.  D* doesn't ask you when you sign up if you want to auto-renew or not.  

 

3.  New customers who get it for free are also signed up as auto-renew.  Many of them were not told they have to call and cancel after the season is done.  Canceling a free service after it's been provided is counterintuitive.

 

4.  You are forced to call to cancel, and you must first listen to the CSR give you reasons why you shouldn't cancel and/or sell additional services.  You shouldn't have to say "I want to cancel" more than once.  Remember AOL Hell?

 

 

They are counting on people to make mistakes to get money, instead of getting their money by providing the best service.  It's not a scam per se, but it leaves a foul taste in your mouth.


Edited by bobcamp1, 04 October 2013 - 09:30 AM.

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