I am back with additional problems with the GG OOH. With your help, we were able to get the OOH set up successfully, at least as it showed while on the home network. Unfortunately, when trying to connect and view programs from the playlist while connected from a different Wi-Fi location, different problems come up. As of yet, we have been unable to watch a whole program before different "errors" pop up. Since I am relaying the information as told to me, I apologize for some incompleteness (we are both in small rural towns with very limited Wi-Fi locations).
When trying to connect OOH at location A, the GG app will load and connect on her ipad, but after a few minutes watching a video, it stops and gives a message saying "To continue watching the video, you must be connected to a Wi-Fi network (HTTP/200). She said she waits a while, but the video never comes back and she is unable to start any other video. She said she has also gotten a message saying something about the DVR being busy.
When trying to connect OOH at location B (my house), all we get is "searching for geniego", interrupted occasionally with a full page very brief message (time wise) that says something about unable to locate geniego. Due to the very brief appearance, I was unable to get the full message. It would just return to the searching for genigo statement with the "wheel" spinning.
When trying to connect at location C, it will find the GG and connect, video is started, and after a few minutes, it stops with a message saying something to the effect "unable to continue video (HTTP/400).
When trying to connect OOH at location D, she said she could connect and start the video, but after a few minutes it would stop and start "searching for geniego" again. Frustrated, she did not even try to continue.
I suggested she start keeping more detailed records of exactly what she does, what happens, and what the messages say. I called D* and they are pretty much saying they have it connected and working and that I have a network or ISP problem and should contact them or check out DBS Talk to try and fix this. Just guessing here, but were I to contact Lynksis or the ISP, since everything else is working with their service, they would pretty much say the same thing. Since I don't have a Holiday Inn Express anywhere very close, I am back looking for your help.
In searching, I did find some information indicating there are some problems with using a geniego on a setup with an HR24-500, which she has in her setup. So first, I am wondering if that could be contributing/causing a problem or if there is a possibility of having a defective geniego. I will try to update with more detail when it can be documented.
Again, thanks for the input/help. It is greatly appreciated.