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Guest Message by DevFuse

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Two missed installs by Directv


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6 replies to this topic

#1 OFFLINE   Baylor

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Posted 02 October 2013 - 08:13 PM

I scheduled my movers deal 2 weeks prior to my move and the install was scheduled for 9/24. The installer was a no show. After many calls and promised call backs (which didn't happen) I was rescheduled for October 2 (10 days out...I wasn't happy). Directv sent several "escalations" but those were more stall tactics. Today was the day. I received several automated calls and a text this time verifying the appointment and a call between noon and 4pm. Looked promising and nothing. The technician never called or showed up. I called the back office several times and they promised call backs but that fell through. My call to retention only resulted in more escalations which to date have been false promises. Does anyone have advice on my next steps?

Edited by Baylor, 02 October 2013 - 08:31 PM.


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#2 OFFLINE   studechip

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Posted 02 October 2013 - 08:24 PM

I assume where you typed 10/24 you meant 9/24, yes? Anyway, I would email the office of the president. ellen.filipiak@directv.com. They are very good at fixing problems like yours.



#3 OFFLINE   Baylor

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Posted 02 October 2013 - 08:32 PM

Yes 9/24 and thanks

#4 OFFLINE   trh

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Posted 02 October 2013 - 09:02 PM

Anyway, I would email the office of the president. ellen.filipiak@directv.com. They are very good at fixing problems like yours.

+1



#5 OFFLINE   Baylor

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Posted 03 October 2013 - 03:03 PM

Holy smokes! To say this worked is an understatement. I've talked to a lot of people today and I now have a completed install. Thanks for the advice.

#6 OFFLINE   The Merg

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Posted 03 October 2013 - 05:32 PM

Glad that it worked out. Ellen's office is very good at resolving issues. I would hope that they gave you some concessions as an apology for the problems they caused you.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#7 OFFLINE   studechip

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Posted 03 October 2013 - 07:52 PM

Holy smokes! To say this worked is an understatement. I've talked to a lot of people today and I now have a completed install. Thanks for the advice.

Glad to help!






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