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Guest Message by DevFuse

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GenieGo only sees Playlist from one of four DVRs

GenieGo

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88 replies to this topic

#1 OFFLINE   litzdog911

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Posted 21 October 2013 - 11:46 PM

I hadn't used either of my GenieGo clients for a few weeks, so not sure when this problem started.  My GenieGo clients (iPad and Win7 laptop) now only see the Playlist from 1 of my 4 HD DVRs, specifically my HR20-700. Yet all four of my DVRs show under the "DVR Playlist Manager", but only the Playlist from my HR20-700 is showing.   My other HD DVRs are an HR24-500, HR34 and HR44.    I have, of course, tried resetting the GenieGo and all of my HD DVRs, but no change.  Everything is networked using standard DECA networking on my SWM16 setup.  

 

This used to work fine until sometime in the past few weeks.  It's possible that this problem started after I deactivated some DVRs from my account.  Does GenieGo care which of my DVR's is my account's "primary" Receiver?  Puzzled!

 

Oh, and Whole Home DVR sharing is working fine across all four HD DVRs and two HD Receivers. 

 

Thanks for any suggestions you can offer! 


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


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#2 OFFLINE   otaliema

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Posted 22 October 2013 - 08:54 AM

It shouldn't care which unit is main on your account. 

Check your external device settings in the Whole home menu make sure they are set to allow on the units that are not showing up. 


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Set up. HR24-200, HR24-200, HR22-200, H23-600. Whole Home, BBCCK, SL3 SWiM.

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#3 OFFLINE   Bill Broderick

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Posted 22 October 2013 - 03:05 PM

I had (essentially) the same problem starting two weeks ago.  I can see both of my HR24's.  But I can't see programs from my HR44.  Like you, all of my DVR's show in the DVR playlist.  I wrote about this problem in this thread

 

I left on vacation the day after writing the last post in that thread and haven't tried doing anything else since then.  The problem still exists.


Edited by Bill Broderick, 22 October 2013 - 03:05 PM.


#4 OFFLINE   dennisj00

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Posted 22 October 2013 - 03:14 PM

Try a 30 second reset of GG.



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#5 OFFLINE   GAM

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Posted 22 October 2013 - 06:13 PM

I had (essentially) the same problem starting two weeks ago.  I can see both of my HR24's.  But I can't see programs from my HR44.  Like you, all of my DVR's show in the DVR playlist.  I wrote about this problem in this thread

 

I left on vacation the day after writing the last post in that thread and haven't tried doing anything else since then.  The problem still exists.

Same issue here on a HR34 that was fine until software version x744 downloaded this morning.



#6 OFFLINE   Bill Broderick

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Posted 22 October 2013 - 06:41 PM

Same issue here on a HR34 that was fine until software version x744 downloaded this morning.

As I posted in the other thread that i linked to earlier, my problem began the same day that I received x744 on my HR44 as well.



#7 OFFLINE   GAM

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Posted 22 October 2013 - 07:22 PM

Try a 30 second reset of GG.

This fixed my issue.  Spoke too soon, after exiting and going back in the HR34 is not there.


Edited by GAM, 22 October 2013 - 07:47 PM.


#8 OFFLINE   litzdog911

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Posted 23 October 2013 - 12:10 AM

Thanks folks.   All DVRs are set to share everything.  Tried a longer 30-sec reset of GenieGo. Still only seeing HR20's Playlist on my GenieGo clients.   


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#9 OFFLINE   texasbrit

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Posted 23 October 2013 - 08:11 AM

I had the same problem. Rebooted my GenieGo, did not solve.  Rebooted all the DVRs, and then the GenieGo. Did not appear to solve but about five minutes later all the playlists appeared



#10 OFFLINE   litzdog911

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Posted 23 October 2013 - 09:13 AM

I had the same problem. Rebooted my GenieGo, did not solve.  Rebooted all the DVRs, and then the GenieGo. Did not appear to solve but about five minutes later all the playlists appeared

 

I'll give that a try. Thanks.


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#11 OFFLINE   GAM

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Posted 23 October 2013 - 05:32 PM

I had the same problem. Rebooted my GenieGo, did not solve.  Rebooted all the DVRs, and then the GenieGo. Did not appear to solve but about five minutes later all the playlists appeared

Resetting as above did not work for me, GenieGo still doesn't see the HR34.



#12 OFFLINE   Sully

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Posted 23 October 2013 - 05:42 PM

Resetting as above did not work for me, GenieGo still doesn't see the HR34.


I'm also now having this problem (after receiving updates on my HR24 and HR34 this week). GenieGo sees my HR34, but not my HR24 (even though both appear as connected DVRs in the app). I verified all share settings and have rebooted the DVRs and reset the GenieGo. Very frustrating!!


Sent from my iPhone using DBSTalk

HR23, HR24, HR34


#13 ONLINE   trh

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Posted 23 October 2013 - 06:01 PM

With earlier problems with the GenieGo, you had to uninstall/re-install the App to fix the problem. You might want to try that on your PC.

#14 OFFLINE   Sully

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Posted 23 October 2013 - 06:18 PM

I don't have the PC app installed. I only have the iOS app on 3 iPhones and 1 iPad. All 4 devices have the exact same issue. They could display the HR34 and HR24 playlists this past weekend, but as of today only display the playlist from the HR34 (even though the app shows that the HR24 is connected).


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HR23, HR24, HR34


#15 OFFLINE   Bill Broderick

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Posted 23 October 2013 - 06:56 PM

With earlier problems with the GenieGo, you had to uninstall/re-install the App to fix the problem. You might want to try that on your PC.

 

I tried that on my iPad when I first had the problem 2 weeks ago.  It didn't resolve the problem.  The only thing that it ended up doing was to delete the programs that I had already downloaded to the iPad, which caused me to have to re-encode and download them a second time, before leaving for vacation.  Luckily for me, the programs that I wanted to watch on the plane were on my HR24's, not my HR44.



#16 OFFLINE   sshams95

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Posted 23 October 2013 - 07:05 PM

Well, you can count me in with having the same problem.  HR34 does not appear in GenieGo...3 other HR2X receivers are ok.



#17 ONLINE   trh

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Posted 23 October 2013 - 10:29 PM

Has anyone called DirecTV on these issues?

#18 OFFLINE   litzdog911

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Posted 24 October 2013 - 12:11 AM

With earlier problems with the GenieGo, you had to uninstall/re-install the App to fix the problem. You might want to try that on your PC.

No, I'm having the problem on both my laptop PC and iPad.  Have already tried deleting and reinstalling the GenieGo clients.  No help. 


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#19 OFFLINE   litzdog911

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Posted 24 October 2013 - 12:12 AM

Has anyone called DirecTV on these issues?

I've reached out to my DirecTV contacts.  No help yet. 


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#20 OFFLINE   Sully

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Posted 24 October 2013 - 06:41 AM

The interesting thing for me is that GenieGo will display my HR34 playlist, but not my HR24 or HR23 playlist!  I've rebooted all my receivers, verified that that they have sharing enabled, and have reset my GenieGo box.  I know my GenieGo was able to see the playlists from all of my DVRs last Friday as I was downloading shows from each of the DVRs to my kids' iDevices.  The GenieGo client does show that all 3 DVRs are connected, but will only show the playlist from the HR34.  I sure hope a fix (or workaround) will be available soon!


HR23, HR24, HR34






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