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Guest Message by DevFuse

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GenieGo only sees Playlist from one of four DVRs

GenieGo

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83 replies to this topic

#21 OFFLINE   GAM

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Posted 24 October 2013 - 08:49 AM

Haven't changed anything since yesterday afternoon when I rebooted all dvrs and the GenieGo.  The HR34 was not seen by the GenieGo all yesterday. This morning, all dvrs including the HR34 are now showing up on the GenieGo.  Very strange.



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#22 OFFLINE   Bill Broderick

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Posted 24 October 2013 - 09:50 AM

It doesn't appear that anybody (except me) has reported this issue in the Genie, 0x0744 - issues/Discussion or HR DVR's, Receivers and R22: 0x0740 Issues/Discussion threads.  Since this appears to be related to the updates, it would probably make sense for people who are having this problem to mention it in those threads as well (or to add on to my post with a "me too").

 

I only mentioned this issue in the Genie thread because I haven't received the 0x0740 update on my HR24's yet.  So, they are still working with my GenieGo.



#23 OFFLINE   Sully

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Posted 25 October 2013 - 05:39 AM

Thanks Bill.  I did end up posting my issue in the 0x0740 thread (since my GenieGo displays my HR34 playlist, but not my HR2x playlists).  I'm surprised that I didn't see many others with this same issue.  I'm bummed that this isn't working as I'm heading out of town this evening and would have loved to take some shows/movies with me on my iPhone.

 

I was playing around with the GenieGo client on my iPhone last night and ended up "hiding" the content from all 3 of my DVRs.  Strangely, the playlist from my HR34 still showed up!  I'm really not sure what is going on, but I sure hope this issue gets fixed.  I'm guessing a call into DirecTV won't help?


HR23, HR24, HR34


#24 OFFLINE   Sully

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Posted 25 October 2013 - 07:24 AM

OK - as of this moment, all my playlists are showing up on my iDevices!  I did the 30-second reset procedure on my GenieGo device...which fixed it.  BTW: I did this same procedure yesterday, but it didn't fix it.


HR23, HR24, HR34


#25 OFFLINE   Sully

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Posted 25 October 2013 - 07:48 AM

Crap...the HR24 playlists have disappeared again.  I was encoding a show from one of my HR24s and it just quit in the middle and now the GenieGo app is only showing my HR34 playlist again.  This is so frustrating!!


HR23, HR24, HR34


#26 OFFLINE   Bill Broderick

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Posted 25 October 2013 - 11:48 AM

Crap...the HR24 playlists have disappeared again.  I was encoding a show from one of my HR24s and it just quit in the middle and now the GenieGo app is only showing my HR34 playlist again.  This is so frustrating!!

 

For me, 30 second (and 2 minute) GG reboots have allowed the HR44 to show up for about 15 minutes.  Then it gets lost again.

 

I got the 0x740 update on my two HR24's on Tuesday night.  Both of those DVR's are still showing up on the GenieGo Apps.  So, for me, it's just the Genie that is missing from the Genie Go.



#27 OFFLINE   Sully

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Posted 25 October 2013 - 12:24 PM

That's very strange that for most people it's the Genie's (HR34 or HR44) playlist that isn't showing.  For me, it's just the opposite. I really wish I could figure out how to make this work again, but I feel that it's out of my hands.

 

It's unfortunate, because I use the GenieGo literally every day.


HR23, HR24, HR34


#28 OFFLINE   Bill Broderick

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Posted 25 October 2013 - 12:47 PM

It's unfortunate, because I use the GenieGo literally every day.

 

For now, my workaround is that I'm just making an effort to record things, that I think that I may want to watch via the Genie Go, on the DVR's that the GG app is currently seeing.



#29 OFFLINE   Sully

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Posted 25 October 2013 - 12:54 PM

For now, my workaround is that I'm just making an effort to record things, that I think that I may want to watch via the Genie Go, on the DVR's that the GG app is currently seeing.

 

Not the best solution, but a solution nonetheless.  I guess I'll have to do the same thing until this issue is resolved.


HR23, HR24, HR34


#30 OFFLINE   PCampbell

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Posted 26 October 2013 - 05:05 PM

I am having the same problems and have tried all of the normal fixes, resets of receivers and genieGo with no luck. Deleted from IPad and reloaded, same problem. It would be nice to use the GinieGo but at this point I am thinking about disconnecting it as it is no use as it is.

DirecTV since 1996

Slimline 5
HR24-100
HR24-500
HR24-500

H24-700
ATT uverse internet


#31 OFFLINE   wbevan

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Posted 26 October 2013 - 06:44 PM

Have had the same issue, worked with DirecTV support, did the 30 second reset and thought that was it, it worked for a bit, but back to a single DVR only showing up.

 

Interestingly not only do the 2 DVR's see each others play list, but within the GenieGo setup it see's the two DVR's (I can hide and unhide them). It just can not see the play list of one of them, ironically the Genie and not my old DVR.

 

I thought it was odd the app could see the DVR's in the set up so figured something was cached so to prove it was not caching the DVR names in setup I changed the name of the DVR it could not see and it recognized the change in setup, just still not the playlist, so the network is fine the Genie is just not propagating the playlist.

 

Tweet'd to DirectTV support to see if we can get any more social comments on this.



#32 OFFLINE   spidey

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Posted 27 October 2013 - 05:22 PM

So glad they aren't. Charging for this yet. How the whole home environment can see all DVRs etc however geniego only seems to see HR20 or HR 21 not genie or HR 24's

#33 OFFLINE   The Merg

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Posted 01 November 2013 - 09:57 AM

Yup. I am having this issue as well. I have 0x744 on both my HR34 and HR44. I've performed a 30 second reset and a full 2-minute reset on the GG. When I load a client (iPhone or PC), I do see all of my recordings from the HR34, HR44, and HR24. After a few minutes though, all the items from one of the Genie's will disappear and then a few minutes later the items from the other Genie will disappear leaving me with only recordings from the HR24. Going to be reporting this in the software thread as well.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#34 OFFLINE   litzdog911

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Posted 01 November 2013 - 10:42 AM

Yup. I am having this issue as well. I have 0x744 on both my HR34 and HR44. I've performed a 30 second reset and a full 2-minute reset on the GG. When I load a client (iPhone or PC), I do see all of my recordings from the HR34, HR44, and HR24. After a few minutes though, all the items from one of the Genie's will disappear and then a few minutes later the items from the other Genie will disappear leaving me with only recordings from the HR24. Going to be reporting this in the software thread as well.

 

- Merg

 

We had a power outage in our neighborhood last night, so everything in my house was reset (DirecTV DVRs, SWM, GenieGo, router/modem, etc).   But my GenieGo clients still only see my HR20-700's Playlist, even though all four DVRs are listed in the GenieGo menu.   


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

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#35 OFFLINE   The Merg

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Posted 01 November 2013 - 11:12 AM

We had a power outage in our neighborhood last night, so everything in my house was reset (DirecTV DVRs, SWM, GenieGo, router/modem, etc). But my GenieGo clients still only see my HR20-700's Playlist, even though all four DVRs are listed in the GenieGo menu.


Yeah, there's some conflict with the Genie software and GenieGo. They need to resolve this fast.


- Merg

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Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#36 OFFLINE   Sully

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Posted 01 November 2013 - 02:09 PM

I agree that they need to resolve this as quickly as possible.  In my case, my GenieGo shows the playlists from my HR34 and my HR24, but not my HR23.  I've resorted to recording programs on my HR34 that I normally would have recorded on my HR23, just so they will show up in the GenieGo app so I can ultimately transfer them to my iDevices.


HR23, HR24, HR34


#37 OFFLINE   spidey

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Posted 01 November 2013 - 02:15 PM

Well my genie go does seem to now see my Gebie just fine but can't get it to see the HR24.   I am going to record something onto the HR21 to see if once again its an issue of genie go and HR24 interoperability that existed earlier and seemed fixed.



#38 OFFLINE   Sully

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Posted 01 November 2013 - 02:17 PM

Well my genie go does seem to now see my Gebie just fine but can't get it to see the HR24.   I am going to record something onto the HR21 to see if once again its an issue of genie go and HR24 interoperability that existed earlier and seemed fixed.

As mentioned, my GenieGo app sees my Genie (HR34) and my HR24, but not my HR23.  Very strange!


HR23, HR24, HR34


#39 OFFLINE   LoweBoy

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Posted 02 November 2013 - 04:48 AM

I am also having the same problem with GenieGo only seeing HR20-100 and not my Genie or HR24. I have tried all normal tricks and still a no go. Sent from my iPhone using DBSTalk mobile app

Edited by LoweBoy, 02 November 2013 - 07:47 AM.

LoweBoy
1 HR34-700 -- Pioneer VSX-1021 -- Samsung 55" B8k
1 HR24-500 -- Samsung 46" C8k
1 HR20-100 -- Vizio 32"
1 H25-700-- Vizio 32"
1 H25-500-- Samsung 40"

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#40 OFFLINE   Justin23

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Posted 02 November 2013 - 08:02 PM

Check again...I was having the same problem and now my GenieGo can see both my HR34 & HR22


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