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Guest Message by DevFuse

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GenieGo only sees Playlist from one of four DVRs

GenieGo

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88 replies to this topic

#26 OFFLINE   Bill Broderick

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Posted 25 October 2013 - 11:48 AM

Crap...the HR24 playlists have disappeared again.  I was encoding a show from one of my HR24s and it just quit in the middle and now the GenieGo app is only showing my HR34 playlist again.  This is so frustrating!!

 

For me, 30 second (and 2 minute) GG reboots have allowed the HR44 to show up for about 15 minutes.  Then it gets lost again.

 

I got the 0x740 update on my two HR24's on Tuesday night.  Both of those DVR's are still showing up on the GenieGo Apps.  So, for me, it's just the Genie that is missing from the Genie Go.



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#27 OFFLINE   Sully

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Posted 25 October 2013 - 12:24 PM

That's very strange that for most people it's the Genie's (HR34 or HR44) playlist that isn't showing.  For me, it's just the opposite. I really wish I could figure out how to make this work again, but I feel that it's out of my hands.

 

It's unfortunate, because I use the GenieGo literally every day.


HR23, HR24, HR34


#28 OFFLINE   Bill Broderick

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Posted 25 October 2013 - 12:47 PM

It's unfortunate, because I use the GenieGo literally every day.

 

For now, my workaround is that I'm just making an effort to record things, that I think that I may want to watch via the Genie Go, on the DVR's that the GG app is currently seeing.



#29 OFFLINE   Sully

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Posted 25 October 2013 - 12:54 PM

For now, my workaround is that I'm just making an effort to record things, that I think that I may want to watch via the Genie Go, on the DVR's that the GG app is currently seeing.

 

Not the best solution, but a solution nonetheless.  I guess I'll have to do the same thing until this issue is resolved.


HR23, HR24, HR34


#30 OFFLINE   PCampbell

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Posted 26 October 2013 - 05:05 PM

I am having the same problems and have tried all of the normal fixes, resets of receivers and genieGo with no luck. Deleted from IPad and reloaded, same problem. It would be nice to use the GinieGo but at this point I am thinking about disconnecting it as it is no use as it is.

DirecTV since 1996

Slimline 5 SWM 16
HR24-100
HR24-500
HR24-500

HR44-500
ATT uverse internet


#31 OFFLINE   wbevan

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Posted 26 October 2013 - 06:44 PM

Have had the same issue, worked with DirecTV support, did the 30 second reset and thought that was it, it worked for a bit, but back to a single DVR only showing up.

 

Interestingly not only do the 2 DVR's see each others play list, but within the GenieGo setup it see's the two DVR's (I can hide and unhide them). It just can not see the play list of one of them, ironically the Genie and not my old DVR.

 

I thought it was odd the app could see the DVR's in the set up so figured something was cached so to prove it was not caching the DVR names in setup I changed the name of the DVR it could not see and it recognized the change in setup, just still not the playlist, so the network is fine the Genie is just not propagating the playlist.

 

Tweet'd to DirectTV support to see if we can get any more social comments on this.



#32 OFFLINE   spidey

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Posted 27 October 2013 - 05:22 PM

So glad they aren't. Charging for this yet. How the whole home environment can see all DVRs etc however geniego only seems to see HR20 or HR 21 not genie or HR 24's

#33 OFFLINE   The Merg

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Posted 01 November 2013 - 09:57 AM

Yup. I am having this issue as well. I have 0x744 on both my HR34 and HR44. I've performed a 30 second reset and a full 2-minute reset on the GG. When I load a client (iPhone or PC), I do see all of my recordings from the HR34, HR44, and HR24. After a few minutes though, all the items from one of the Genie's will disappear and then a few minutes later the items from the other Genie will disappear leaving me with only recordings from the HR24. Going to be reporting this in the software thread as well.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#34 OFFLINE   litzdog911

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Posted 01 November 2013 - 10:42 AM

Yup. I am having this issue as well. I have 0x744 on both my HR34 and HR44. I've performed a 30 second reset and a full 2-minute reset on the GG. When I load a client (iPhone or PC), I do see all of my recordings from the HR34, HR44, and HR24. After a few minutes though, all the items from one of the Genie's will disappear and then a few minutes later the items from the other Genie will disappear leaving me with only recordings from the HR24. Going to be reporting this in the software thread as well.

 

- Merg

 

We had a power outage in our neighborhood last night, so everything in my house was reset (DirecTV DVRs, SWM, GenieGo, router/modem, etc).   But my GenieGo clients still only see my HR20-700's Playlist, even though all four DVRs are listed in the GenieGo menu.   


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#35 OFFLINE   The Merg

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Posted 01 November 2013 - 11:12 AM

We had a power outage in our neighborhood last night, so everything in my house was reset (DirecTV DVRs, SWM, GenieGo, router/modem, etc). But my GenieGo clients still only see my HR20-700's Playlist, even though all four DVRs are listed in the GenieGo menu.


Yeah, there's some conflict with the Genie software and GenieGo. They need to resolve this fast.


- Merg

Sent from my iPhone using Tapatalk

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#36 OFFLINE   Sully

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Posted 01 November 2013 - 02:09 PM

I agree that they need to resolve this as quickly as possible.  In my case, my GenieGo shows the playlists from my HR34 and my HR24, but not my HR23.  I've resorted to recording programs on my HR34 that I normally would have recorded on my HR23, just so they will show up in the GenieGo app so I can ultimately transfer them to my iDevices.


HR23, HR24, HR34


#37 OFFLINE   spidey

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Posted 01 November 2013 - 02:15 PM

Well my genie go does seem to now see my Gebie just fine but can't get it to see the HR24.   I am going to record something onto the HR21 to see if once again its an issue of genie go and HR24 interoperability that existed earlier and seemed fixed.



#38 OFFLINE   Sully

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Posted 01 November 2013 - 02:17 PM

Well my genie go does seem to now see my Gebie just fine but can't get it to see the HR24.   I am going to record something onto the HR21 to see if once again its an issue of genie go and HR24 interoperability that existed earlier and seemed fixed.

As mentioned, my GenieGo app sees my Genie (HR34) and my HR24, but not my HR23.  Very strange!


HR23, HR24, HR34


#39 OFFLINE   LoweBoy

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Posted 02 November 2013 - 04:48 AM

I am also having the same problem with GenieGo only seeing HR20-100 and not my Genie or HR24. I have tried all normal tricks and still a no go. Sent from my iPhone using DBSTalk mobile app

Edited by LoweBoy, 02 November 2013 - 07:47 AM.

LoweBoy
1 HR34-700 -- Pioneer VSX-1021 -- Samsung 55" B8k
1 HR24-500 -- Samsung 46" C8k
1 HR20-100 -- Vizio 32"
1 H25-700-- Vizio 32"
1 H25-500-- Samsung 40"

nomad & MRV all self installed
iPads & iPhones & AppleTV

#40 OFFLINE   Justin23

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Posted 02 November 2013 - 08:02 PM

Check again...I was having the same problem and now my GenieGo can see both my HR34 & HR22


Sent from my iPad using DBSTalk mobile app

#41 OFFLINE   litzdog911

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Posted 03 November 2013 - 12:18 AM

Check again...I was having the same problem and now my GenieGo can see both my HR34 & HR22


Sent from my iPad using DBSTalk mobile app

 

Did you do something?  Just checked mine, and still same problem.  No change. 


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#42 OFFLINE   Bill Broderick

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Posted 03 November 2013 - 10:34 AM

Mine came back yesterday (I think that it was yesterday).  My HR44 became disconnected from Whole Home yesterday morning.  So, I did a menu restart.  Since that restart, everything from all of my DVR's (HR44 included) is accessible via Genie Go (both on my iPad and PC).  I can't say for sure that this is exactly when it came back.  That's when I checked it.  I can't say with any certainty when the last time that I checked the GG content, other than to say it was sometime earlier this week.

 

Litzdog, If I were you, I would give another menu restart another go.  It can't hurt.



#43 OFFLINE   Sully

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Posted 03 November 2013 - 11:03 AM

I did a menu restart of my HR23 and then a 30-second reset of my GenieGo box. I was able to see the playlist from my HR23 (in addition to the playlists from my HR24 and HR34 which I've been able to see all along), but after 10 minutes, the playlist from my HR23 disappeared again. :(


Sent from my iPhone using DBSTalk

HR23, HR24, HR34


#44 OFFLINE   The Merg

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Posted 03 November 2013 - 11:42 AM

I did a menu restart of my HR23 and then a 30-second reset of my GenieGo box. I was able to see the playlist from my HR23 (in addition to the playlists from my HR24 and HR34 which I've been able to see all along), but after 10 minutes, the playlist from my HR23 disappeared again. :(


Sent from my iPhone using DBSTalk

 

That seems to be what happens with my Genies. If I do a reset of the GenieGo, they will be seen for about 5-10 minutes and then they drop off.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#45 OFFLINE   The Merg

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Posted 03 November 2013 - 11:44 AM

Just to put this out there...

 

Does anyone with a Genie have this issue with a non-national release? I'm wondering if the fix is there, but just not there yet. ;)

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#46 OFFLINE   Bill Broderick

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Posted 03 November 2013 - 11:57 AM

Just to put this out there...

 

Does anyone with a Genie have this issue with a non-national release? I'm wondering if the fix is there, but just not there yet.  ;)

 

- Merg

 

It appears that there may be.  Take a look at the release notes in the newest CE Issues only thread



#47 OFFLINE   bones boy

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Posted 07 November 2013 - 06:49 PM

Do we know this is specifically an issue with the latest software release for the STBs? I have four HR34s HR24s and only two of them showing up in GenieGo. Anxiously waiting for a solution or some acknowledgment from DTV.


Edited by bones boy, 07 November 2013 - 09:52 PM.


#48 ONLINE   trh

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Posted 07 November 2013 - 07:19 PM

Do we know this is specifically an issue with the latest software release for the STBs? I have four HR34s and only two of them showing up in GenieGo. Anxiously waiting for a solution or some acknowledgment from DTV.

 

four HR34s or HR24s??



#49 OFFLINE   Bill Broderick

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Posted 07 November 2013 - 07:27 PM

We don't "know" anything.  However, the problem appears to have started for most of us the same day that we received the 0x744 release.  Mine came back a few weeks later, without a new release.  So, while it is probably release related, there appears to be something else that contributes to it.  Otherwise, mine would not have returned.



#50 OFFLINE   bones boy

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Posted 07 November 2013 - 09:51 PM

four HR34s or HR24s??

Whoopsie. HR24s.







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