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Guest Message by DevFuse

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GenieGo only sees Playlist from one of four DVRs

GenieGo

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88 replies to this topic

#41 OFFLINE   litzdog911

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Posted 03 November 2013 - 12:18 AM

Check again...I was having the same problem and now my GenieGo can see both my HR34 & HR22


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Did you do something?  Just checked mine, and still same problem.  No change. 


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


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#42 OFFLINE   Bill Broderick

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Posted 03 November 2013 - 10:34 AM

Mine came back yesterday (I think that it was yesterday).  My HR44 became disconnected from Whole Home yesterday morning.  So, I did a menu restart.  Since that restart, everything from all of my DVR's (HR44 included) is accessible via Genie Go (both on my iPad and PC).  I can't say for sure that this is exactly when it came back.  That's when I checked it.  I can't say with any certainty when the last time that I checked the GG content, other than to say it was sometime earlier this week.

 

Litzdog, If I were you, I would give another menu restart another go.  It can't hurt.



#43 OFFLINE   Sully

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Posted 03 November 2013 - 11:03 AM

I did a menu restart of my HR23 and then a 30-second reset of my GenieGo box. I was able to see the playlist from my HR23 (in addition to the playlists from my HR24 and HR34 which I've been able to see all along), but after 10 minutes, the playlist from my HR23 disappeared again. :(


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HR23, HR24, HR34


#44 OFFLINE   The Merg

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Posted 03 November 2013 - 11:42 AM

I did a menu restart of my HR23 and then a 30-second reset of my GenieGo box. I was able to see the playlist from my HR23 (in addition to the playlists from my HR24 and HR34 which I've been able to see all along), but after 10 minutes, the playlist from my HR23 disappeared again. :(


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That seems to be what happens with my Genies. If I do a reset of the GenieGo, they will be seen for about 5-10 minutes and then they drop off.

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#45 OFFLINE   The Merg

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Posted 03 November 2013 - 11:44 AM

Just to put this out there...

 

Does anyone with a Genie have this issue with a non-national release? I'm wondering if the fix is there, but just not there yet. ;)

 

- Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#46 OFFLINE   Bill Broderick

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Posted 03 November 2013 - 11:57 AM

Just to put this out there...

 

Does anyone with a Genie have this issue with a non-national release? I'm wondering if the fix is there, but just not there yet.  ;)

 

- Merg

 

It appears that there may be.  Take a look at the release notes in the newest CE Issues only thread



#47 OFFLINE   bones boy

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Posted 07 November 2013 - 06:49 PM

Do we know this is specifically an issue with the latest software release for the STBs? I have four HR34s HR24s and only two of them showing up in GenieGo. Anxiously waiting for a solution or some acknowledgment from DTV.


Edited by bones boy, 07 November 2013 - 09:52 PM.


#48 OFFLINE   trh

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Posted 07 November 2013 - 07:19 PM

Do we know this is specifically an issue with the latest software release for the STBs? I have four HR34s and only two of them showing up in GenieGo. Anxiously waiting for a solution or some acknowledgment from DTV.

 

four HR34s or HR24s??



#49 OFFLINE   Bill Broderick

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Posted 07 November 2013 - 07:27 PM

We don't "know" anything.  However, the problem appears to have started for most of us the same day that we received the 0x744 release.  Mine came back a few weeks later, without a new release.  So, while it is probably release related, there appears to be something else that contributes to it.  Otherwise, mine would not have returned.



#50 OFFLINE   bones boy

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Posted 07 November 2013 - 09:51 PM

four HR34s or HR24s??

Whoopsie. HR24s.



#51 OFFLINE   LoweBoy

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Posted 13 November 2013 - 07:51 PM

My GeneGo issues seams to have cleared up with today's update I received. Now I will see how long it lasts.


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LoweBoy
1 HR34-700 -- Pioneer VSX-1021 -- Samsung 55" B8k
1 HR24-500 -- Samsung 46" C8k
1 HR20-100 -- Vizio 32"
1 H25-700-- Vizio 32"
1 H25-500-- Samsung 40"

nomad & MRV all self installed
iPads & iPhones & AppleTV

#52 OFFLINE   litzdog911

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Posted 14 November 2013 - 12:26 AM

My GeneGo issues seams to have cleared up with today's update I received. Now I will see how long it lasts.


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What model DVR(s)?  What software version?


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#53 OFFLINE   LoweBoy

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Posted 14 November 2013 - 04:48 AM

HR34 was updated to 0x799 yesterday. Now that I look back my HR24 is still not listed. So now I see my HR34 & HR20 only.


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LoweBoy
1 HR34-700 -- Pioneer VSX-1021 -- Samsung 55" B8k
1 HR24-500 -- Samsung 46" C8k
1 HR20-100 -- Vizio 32"
1 H25-700-- Vizio 32"
1 H25-500-- Samsung 40"

nomad & MRV all self installed
iPads & iPhones & AppleTV

#54 OFFLINE   mrdobolina

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Posted 20 November 2013 - 02:57 PM

I was also having problems with the GenieGo seeing 2 of my DVRs (HR44-500, HR24-100) but not a third DVR (HR22-100) for a couple of weeks.  It wasn't a big deal because I only have movies and stuff for my daughter on the HR22.  However, we are going to be doing a long driving trip next week, and I wanted to put some movies and shows for my daughter onto the iPad, so I did a 2 minute reset last night, and everything now shows up.  I prepared some movies and shows today and will put them on the iPad tonight. 


DirecTV Customer Since 1997

#55 OFFLINE   trh

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Posted 20 November 2013 - 03:34 PM

Is it a 2 minute or 3 minute reset?

#56 OFFLINE   mrdobolina

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Posted 21 November 2013 - 02:20 PM

I did 2 minutes and change, meaning I counted in my head to 65, twice. 

 

Perhaps you know this already, but I believe this long reset erases anything that's been prepared to the GenieGo and resets back to factory. 


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#57 OFFLINE   trh

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Posted 21 November 2013 - 05:05 PM

I did 2 minutes and change, meaning I counted in my head to 65, twice. 

 

Perhaps you know this already, but I believe this long reset erases anything that's been prepared to the GenieGo and resets back to factory. 

 

Yes, I know that.

 

I was trying to erase everything on my GenieGo using the 2-minute reset. I tried it three times and it didn't work (the last two times I used a stop watch to ensure I was going 2 minutes). I thought someone had said before a 3-minute reset so I tried that. Wiped my GenieGo clean.



#58 OFFLINE   The Merg

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Posted 21 November 2013 - 07:51 PM

We don't "know" anything. However, the problem appears to have started for most of us the same day that we received the 0x744 release. Mine came back a few weeks later, without a new release. So, while it is probably release related, there appears to be something else that contributes to it. Otherwise, mine would not have returned.


Well, I just got the new NR yesterday and miraculously I can now see all programming via my GenieGo apps. It also started to re-transcode all the shows that had been erased for the Genie during my initial troubleshooting phase.


- Merg

Sent from my iPad using Tapatalk

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#59 OFFLINE   Bill Broderick

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Posted 22 November 2013 - 11:46 AM

Well, I just got the new NR yesterday and miraculously I can now see all programming via my GenieGo apps. It also started to re-transcode all the shows that had been erased for the Genie during my initial troubleshooting phase.


- Merg

Sent from my iPad using Tapatalk

 

Good.  I'm happy to hear that.  I have no idea why mine came back early.  But it's good to know that it's now coming back for others.



#60 OFFLINE   Sully

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Posted 22 November 2013 - 10:20 PM

I can now see the playlists from all of my DVRs via GenieGo again...yes!!


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HR23, HR24, HR34






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