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Audience & some Premiums On Demand not available?


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9 replies to this topic

#1 OFFLINE   coolman302003

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Posted 25 October 2013 - 03:06 AM

Is anyone else receiving a Not Available message on the following On Demand portals:

 

1239 Audience
1501 HBO 
1515 MAX 
1527 STARZ
1545 SHOWTIME
1553 TMC 
1556 FLIX

 

I actually first noticed this yesterday evening around 5PM ET and was surprised to not find any other threads regarding it though.

I checked all other On Demand portals and they are working. I have also menu reset the HR34 receiver.


List of networks with HD VOD content available on DIRECTV   DIRECTV Customer Service Live Online Chat (available from 8am-1am ET)   DIRECTV Regional Sports Network (RSN) fee lookup tool (zip code required)
 
DIRECTV Premium Channel Pricing: 1=$13.99 ($17.99 for HBO) | 2=$25 ($30 with HBO) | 3=$35 ($40 with HBO) | 4=$43 ($48 with HBO) | All 5=$55 per month 
 
My Setup: 5-LNB SlimLine with SWM-16 | HR44-700 w/AM-21N | HR24-200 | H25-100 | H25-100 | C41-500


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#2 OFFLINE   MysteryMan

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Posted 25 October 2013 - 04:57 AM

I checked and all of those VOD channels are working now.


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#3 OFFLINE   coolman302003

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Posted 25 October 2013 - 01:46 PM

I did a double menu reset to clear the Guide cache a little after starting the thread, now everything has loaded back except the same 7 VOD portals I have listed above. Still receiving Not Available when attempting to access them.  

 

Some additional troubleshooting I did, if I go online and pick a title from the above networks and select the option to watch On Demand on TV it appears in the playlist and begins downloading.

 

If I find something in the Guide on the above networks that is also available OD and go to View Upcoming, I can select the title and being playing instantly or download.

 

If I Smart Search a title that is available OD on the above networks I can begin playing instantly or download. 


List of networks with HD VOD content available on DIRECTV   DIRECTV Customer Service Live Online Chat (available from 8am-1am ET)   DIRECTV Regional Sports Network (RSN) fee lookup tool (zip code required)
 
DIRECTV Premium Channel Pricing: 1=$13.99 ($17.99 for HBO) | 2=$25 ($30 with HBO) | 3=$35 ($40 with HBO) | 4=$43 ($48 with HBO) | All 5=$55 per month 
 
My Setup: 5-LNB SlimLine with SWM-16 | HR44-700 w/AM-21N | HR24-200 | H25-100 | H25-100 | C41-500


#4 OFFLINE   coolman302003

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Posted 27 October 2013 - 03:55 AM

Well two and a half days later and I am still receiving a Not Available message when attempting to access Audience, HBO, MAX, STARZ, SHOWTIME, TMC & FLIX On Demand portals on the HR34... Not really sure what the issue could be as all the other On Demand works  :confused:   

 

The current workaround to access this content is by adding through the website, Smart Search, or through View Upcoming in the Guide. Because of this, that has to rule out the VOD servers being down since the content is accessible when using those methods.


List of networks with HD VOD content available on DIRECTV   DIRECTV Customer Service Live Online Chat (available from 8am-1am ET)   DIRECTV Regional Sports Network (RSN) fee lookup tool (zip code required)
 
DIRECTV Premium Channel Pricing: 1=$13.99 ($17.99 for HBO) | 2=$25 ($30 with HBO) | 3=$35 ($40 with HBO) | 4=$43 ($48 with HBO) | All 5=$55 per month 
 
My Setup: 5-LNB SlimLine with SWM-16 | HR44-700 w/AM-21N | HR24-200 | H25-100 | H25-100 | C41-500


#5 OFFLINE   peds48

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Posted 27 October 2013 - 04:38 PM

I would try repeating satellite set up, and then repeat the network set up.


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#6 OFFLINE   coolman302003

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Posted 28 October 2013 - 02:43 AM

Okay, so now Audience, HBO, MAX, STARZ & SHOWTIME are back up. I believe D* had them down to update them to the new interface that they are changing to, which has the large posters (much like the D* Cinema VOD Portal) instead of the traditional list view they have had. Channel 1100 is the example of the new interface I am referring to. Its unfortunate that the new interface no longer allows you to quickly change to the previous or next VOD portal with the << >> buttons as before, I really will miss that option.

 

I assume they are working on updating A LOT of others to the new interface because I now am receiving Not Available on the following:

1002 CBS
1202 CNN
1206 ESPN
1208 ESPNU
1218 Golf
1235 Esquire
1245 TNT
1246 truTV
1247 TBS
1249 Comedy Central
1256 TCM
1260 WE tv
1278 Discovery
1280 TLC
1282 Animal Planet
1283 Nat Geo Wild
1284 Science
1286 Destination America 
1294 HUB
1298 Boomerang
1347 Al Jazeera America
1404 Galavision
1408 UniMas
1445 MTV tres
1553 TMC (still not available)
1556 FLIX (still not available)
1564 IFC
1605 Sportsman
1606 Outdoor Channel


#7 OFFLINE   coolman302003

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Posted 28 October 2013 - 03:10 AM

They must be working on them right now as I am typing this because I went back and checked now I have all VOD back up except CNN, Spike, TCM & Outdoor Channel. Interestingly though all of the ones that were Not Available are back with the normal interface except TMC & FLIX which are back with the newer interface that HBO, MAX, STARZ, SHOWTIME, Audience & D* Cinema have.

The Freeview portals for HBO (1502), Starz (1528) & Showtime (1546) still have the normal interface.

 

EDIT: CNN VOD back up


Edited by coolman302003, 28 October 2013 - 03:27 AM.

List of networks with HD VOD content available on DIRECTV   DIRECTV Customer Service Live Online Chat (available from 8am-1am ET)   DIRECTV Regional Sports Network (RSN) fee lookup tool (zip code required)
 
DIRECTV Premium Channel Pricing: 1=$13.99 ($17.99 for HBO) | 2=$25 ($30 with HBO) | 3=$35 ($40 with HBO) | 4=$43 ($48 with HBO) | All 5=$55 per month 
 
My Setup: 5-LNB SlimLine with SWM-16 | HR44-700 w/AM-21N | HR24-200 | H25-100 | H25-100 | C41-500


#8 OFFLINE   Billzebub

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Posted 29 October 2013 - 05:46 AM

I have the same problem since the software on my HR34 was updated on 10/22. Restarted the DVR, reauthorized my programming and no help. Audience Network, HBO, Showtime, Cinemax and STARZ still missing although they are available on my HR24 and HR22. Called DIRECTV and went through some steps until they finally sent a note to their engineers. Before I left home on Monday restarted twice to clear the guide. We'll see if that worked when I return home on Friday.


EDIT : Returned home on Friday and all my on demand channels are back

#9 OFFLINE   coolman302003

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Posted 29 October 2013 - 01:51 PM

I wanted to post an update that I now have all On Demand back. :)  :righton: Thank you all for the help!



#10 OFFLINE   webhype

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Posted 01 November 2013 - 05:43 PM

the channels you mention are still missing from my HR20 and 22, been like that for at least 5 days.  Interesting I have been getting "Directv is downloading additional software" messages which I have let run through the process, don't know if this is a coincidence.






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