Hello, I am new here on the board. I have been reading around here and there. But had a couple of questions that I hope you don't mind me asking! I actually talked today to a tech rep through directv and she had mentioned that we are eligible to upgrade our boxes to the genie and mini genie because we had the protection plan. I had no idea! We have been directv customers for a little over 2 years. We didn't resign up for the 2 year contract yet, however the tech rep said that if we were to upgrade our boxes we would have to agree to signing up for another 2 years (which is no big deal).
Now I didn't really understand what she was saying and I didn't want to keep her on the phone any longer since she had helped me with the problem I was having, which was activating the box we just had replaced because the fan was really loud at times when it was running which she said was no normal. However, she said that we should only replace one of the boxes, like the HD receiver we should replace with a genie, and keep the HD whole home dvr since it was replaced just today instead of replacing both. Then she was saying that way we could record up to 7 shows at a time if we replaced the HD receiver to a genie and kept the DVR we have. Can someone explain this to us a little better? I will be calling later today about upgrading so that is why I'm asking you guys, seeing if anyone could explain it a bit better to me.
Also, my next question is.... What's the difference? Maybe that's what I should be asking instead of the above.... What's the difference in having a genie and whole home dvr box to having a genie and mini genie?
Hope what I'm asking makes sense and thanks for your help!