I received two (so far) PPV certificates to compensate me for loss of Blockbuster.
Here's an excerpt from the emails:
From: "DISH" <email@example.com>
Subject: Your free DISH Pay-Per-View movie certificates
To view our wide selection of new release Pay-Per-View movies, please visit mydish.com/myppv. For Video on Demand movies, visit mydish.com/ordervod.
Please note that Pay-Per-View certificates are only valid for Pay-Per-View (channels 502-559) and Video on Demand (channels 1 and 501) movies up to $6.99. They cannot be used for movies rented from DISH Anywhere or Blockbuster @Home.
I went to the VOD website listed in the email and tried to order a VOD movie. It says to 'info' the movie on your receiver and get the Order ID. However, the Hopper VOD movies don't have Order IDs.
I called DISH and after about 30 minutes, the only solution they had was to put a notation on my account that the movie should be comp'ed. However, I have to call back to make sure this happens. Their first response was the certificate was valid for PPV movies only. I pointed out what the email says. Back and forth to supervisors etc. Sheesh!
Why would DISH send certificates that can't be used? This seems unusually cruel and not very customer friendly. I'm rather agitated about this.