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Genie, 0x0797/0x799, Issues/Discussion


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116 replies to this topic

#1 OFFLINE   Stuart Sweet

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Posted 07 November 2013 - 11:54 AM

This is the official Issues and Discussion thread for all Genie DVRs.
 
HR34 0x799
HR44 0x797
 
Release notes: http://www.dbstalk.c...nie-0x7970x799/
 
We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.
 
Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.
 
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#2 OFFLINE   lgb0250

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Posted 07 November 2013 - 01:39 PM

While Sports Destination is cool, I find the ability to search by subject matter even cooler.

Now if I'm interested in seeing what movies are currently playing on the channels I get I can just double click the guide and select "Movie &Events" or if I'm interceded in seeing what's on maybe DIY OR Syfy I can just select "Entertainment & Music Channels". Rather than having to scroll through the whole guide to find the subject matter I am currently interest in, this makes it much more focused IMO. Good job DTV.

#3 OFFLINE   RunnerFL

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Posted 07 November 2013 - 01:42 PM

While Sports Destination is cool, I find the ability to search by subject matter even cooler.

Now if I'm interested in seeing what movies are currently playing on the channels I get I can just double click the guide and select "Movie &Events" or if I'm interceded in seeing what's on maybe DIY OR Syfy I can just select "Entertainment & Music Channels". Rather than having to scroll through the whole guide to find the subject matter I am currently interest in, this makes it much more focused IMO. Good job DTV.

 

The double "click" guide deal has always been there.  When the first HR20 came out what was what you got first and had to double "click" for the guide itself.


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#4 OFFLINE   lgb0250

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Posted 07 November 2013 - 03:06 PM

The double "click" guide deal has always been there.  When the first HR20 came out what was what you got first and had to double "click" for the guide itself.


That goes to show you how much I pay attention! Thanks. The update I received today finally brought my attention to it.

#5 OFFLINE   nmetro

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Posted 07 November 2013 - 06:37 PM

Even after two reset receiver reboots, the guide, and the various menus are less responsive an HR34.



#6 OFFLINE   Laxguy

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Posted 07 November 2013 - 07:46 PM

Did the Guide get flushed?? If so, it takes time to rebuild. If not, it wasn't done right. 


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#7 OFFLINE   nmetro

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Posted 10 November 2013 - 12:55 PM

It did improve a few hours after my post. Othe rthan that, I have not noticed any sliggishness or any issues which were in the previous releases.

Did the Guide get flushed?? If so, it takes time to rebuild. If not, it wasn't done right. 



#8 OFFLINE   lawnmowerdeth

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Posted 10 November 2013 - 09:43 PM

Well, the current update fixed my broken TV apps, so that's good!

System had internet according to the dash button, and I could download on demand, but TV apps said no internet connected.  It was super annoying.



#9 OFFLINE   Datagg

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Posted 10 November 2013 - 10:55 PM

Wow what an update, the HR34 has slowed down to a crawl. Almost seems like its freezing, yet just so disgustingly slow. This new HR34 (after 3 others failed) has been perfect for months, now this. Dont they test these things before they release them???.. Great Job DTV!!

 

EDIT - All flushed, reset, etc... yet another DTV firmware DUD!!


Edited by Datagg, 10 November 2013 - 10:57 PM.


#10 OFFLINE   RunnerFL

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Posted 11 November 2013 - 10:27 AM

Wow what an update, the HR34 has slowed down to a crawl. Almost seems like its freezing, yet just so disgustingly slow. This new HR34 (after 3 others failed) has been perfect for months, now this. Dont they test these things before they release them???.. Great Job DTV!!

 

EDIT - All flushed, reset, etc... yet another DTV firmware DUD!!

 

You do know that when the guide data is flushed it can take near 48 hours to rebuild everything, right?  During that rebuild process I'd expect the unit to be slower. 


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#11 OFFLINE   Datagg

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Posted 11 November 2013 - 04:01 PM

You do know that when the guide data is flushed it can take near 48 hours to rebuild everything, right?  During that rebuild process I'd expect the unit to be slower. 

 

Yes, Unforturently I know it all too well.


Edited by Datagg, 11 November 2013 - 04:02 PM.


#12 OFFLINE   PK6301

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Posted 11 November 2013 - 07:40 PM

Is this a piece-meal rollout ? I was checking firmware watcher and it says 744 is still the current firmware for the HR44.

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#13 OFFLINE   thecougarguy

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Posted 12 November 2013 - 10:22 AM

Skip to tick is very slow on my HR44-200 after the update.



#14 OFFLINE   firemantom26

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Posted 12 November 2013 - 09:25 PM

Just wondering with the new software release can you do a OTA scan with a am21 hooked yo a hr44".........


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#15 OFFLINE   RunnerFL

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Posted 13 November 2013 - 07:30 AM

Just wondering with the new software release can you do a OTA scan with a am21 hooked yo a hr44".........


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No, that's gone and probably not coming back.


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#16 OFFLINE   Ed Campbell

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Posted 13 November 2013 - 07:48 AM

The world remains stable. My favorite screwup remains unchanged - and unalphabetic:

Listing of sports still has "soccer" ahead of "snowboarding" - as it has been for years.

#17 OFFLINE   firemantom26

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Posted 13 November 2013 - 08:15 AM

No, that's gone and probably not coming back.

Thanks for the info



#18 OFFLINE   dbronstein

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Posted 13 November 2013 - 12:05 PM

Skip to tick is very slow on my HR44-200 after the update.

 

WHat I'm noticiing is the skip is pretty quick, but there's a long lag in the progress bar catching up.



#19 OFFLINE   Bill Broderick

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Posted 13 November 2013 - 01:32 PM

Is this a piece-meal rollout ? I was checking firmware watcher and it says 744 is still the current firmware for the HR44.
 

 

All software updates are rolled out over a multi-week period.  You're better off not being one of the first people to receive new firmware.  If there are problems, DirecTV can stop the rollout and you won't be affected.  If you're in the first group and there are problems, then you are stuck with those problems until they are fixed.



#20 OFFLINE   RunnerFL

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Posted 13 November 2013 - 02:26 PM

All software updates are rolled out over a multi-week period. 

 

No, not all. There have been some in the past that go to everyone at once.  This update however is a staggered release.


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#21 OFFLINE   dpeters11

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Posted 13 November 2013 - 03:05 PM

It used to be that Genie firmwares were like that, but as more and more units are being used, the time gets longer. Of course what is changed in a version also plays a role.



#22 OFFLINE   peds48

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Posted 13 November 2013 - 03:18 PM

No, not all. There have been some in the past that go to everyone at once.  This update however is a staggered release.

That would be very unresponsible thing to do.  We all know that we every update, there are issues. doing the 20 million customers at once will be catastrophic for the call centers, as the phone lines will light up brighter than a Christmas tree! 


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#23 OFFLINE   RunnerFL

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Posted 13 November 2013 - 03:44 PM

That would be very unresponsible thing to do.  We all know that we every update, there are issues. doing the 20 million customers at once will be catastrophic for the call centers, as the phone lines will light up brighter than a Christmas tree! 

 

Well, regardless of whether you think it is responsible or not it has happened numerous times.


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#24 OFFLINE   dpeters11

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Posted 13 November 2013 - 09:09 PM

That would be very unresponsible thing to do. We all know that we every update, there are issues. doing the 20 million customers at once will be catastrophic for the call centers, as the phone lines will light up brighter than a Christmas tree!


In the early hr34 days, there weren't that many boxes.


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#25 OFFLINE   peds48

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Posted 14 November 2013 - 07:33 AM

In the early hr34 days, there weren't that many boxes.


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Then that makes sense 


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