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Genie, 0x0797/0x799, Issues/Discussion


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#21 ONLINE   dpeters11

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Posted 13 November 2013 - 03:05 PM

It used to be that Genie firmwares were like that, but as more and more units are being used, the time gets longer. Of course what is changed in a version also plays a role.



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#22 OFFLINE   peds48

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Posted 13 November 2013 - 03:18 PM

No, not all. There have been some in the past that go to everyone at once.  This update however is a staggered release.

That would be very unresponsible thing to do.  We all know that we every update, there are issues. doing the 20 million customers at once will be catastrophic for the call centers, as the phone lines will light up brighter than a Christmas tree! 


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#23 OFFLINE   RunnerFL

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Posted 13 November 2013 - 03:44 PM

That would be very unresponsible thing to do.  We all know that we every update, there are issues. doing the 20 million customers at once will be catastrophic for the call centers, as the phone lines will light up brighter than a Christmas tree! 

 

Well, regardless of whether you think it is responsible or not it has happened numerous times.


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#24 ONLINE   dpeters11

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Posted 13 November 2013 - 09:09 PM

That would be very unresponsible thing to do. We all know that we every update, there are issues. doing the 20 million customers at once will be catastrophic for the call centers, as the phone lines will light up brighter than a Christmas tree!


In the early hr34 days, there weren't that many boxes.


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#25 OFFLINE   peds48

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Posted 14 November 2013 - 07:33 AM

In the early hr34 days, there weren't that many boxes.


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Then that makes sense 


Here’s to the crazy ones.
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The ones who see things different.
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#26 OFFLINE   tonydi

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Posted 14 November 2013 - 07:39 PM

Well, I don't know if this has anything to do specifically with 0x799, but I received it two nights ago.  Last night I noticed that I couldn't back up in the live buffer.  If I tried, the video just locked up until I went back to current time.

 

It was late so I left it alone but tonight it was still doing it so I did a menu restart.

 

When it came back up I tested the live buffer and it was back to normal.  Then I tested how fluid it was changing channels and that seemed fine but I noticed I was hitting a bunch of channels not normally programmed into my remote.

 

I looked and my remote's custom channel list was empty.  Ok, no biggie, I'll just reprogram those.

 

Then I looked at the To Do list and instead of the normal 70-80 things in there, there were ZERO.

 

Instead of the 50+ shows in Series Manager, there were ZERO.

 

And worst of all, while there are a FEW shows in my recorded programs list, some pretty old movies and three series with a couple of episodes each, the other shows are completely GONE!

 

I'd say probably at least 100 recordings just went poof.  There's no discernable pattern to which shows disappeared and which remained.

 

I almost thought I did this myself, somehow telling it to reset everything, but then nothing would have been saved in the recorded shows.  While I've never done a total reset, I would think there would be a few more warnings than just hit "-".  So I'm back to being sure I just told it to restart, hit the "-" sign and waited.

 

At that point I tried one more reset on the hopes that it might wake up and find all the settings and recordings, but of course that was not the case.

 

ETA....ok, figured out why only some recordings remained.  Those are on the HR24 in the other room.  So it does look like the restart did a full wipe on the HR34 for some reason.

 

Oy.


Edited by tonydi, 14 November 2013 - 07:54 PM.


#27 OFFLINE   TJNash

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Posted 15 November 2013 - 12:17 PM

This update wiped out my closed caption/directv caption functionality, as well as at least 1/2 of our on demand channels.  I have done the red button reset as well as the online receiver refresh.  HR34.



#28 OFFLINE   Strog

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Posted 15 November 2013 - 08:30 PM

I got it yesterday and had to do RBR twice so far on my H34.  I have three C31 clients and with this update they all froze or got a grey screen both times.  With previous 0x744 update only one of the clients was freezing once\twice a week and I had to do RBR on H34 to resolve that.  It was smooth sailing for me since last December (not a single reboot) till firmware got over 0x7XX.  If this continues I might have to pay ETF and look elsewhere.  I'm tired of hearing that there is a cabling issue in my house every time I call.



#29 OFFLINE   jcwest

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Posted 16 November 2013 - 06:02 AM

HR34/AM21

 

Running 0799, for the first time ever since installing the 34 over a year ago the AM21 powers down when the 34 is put in standby. Before 799 the power light would remain on all the time.

 

J C


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#30 OFFLINE   Bill Milford

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Posted 16 November 2013 - 10:20 AM

Nothing but trouble since this update hit this week.  Sluggish remote response.  30 second skip sometimes skips to end and frustrates my wife and daughter.  The guide takes many seconds to appear.  Have tried restarting several times -- even waited 48 hours to see if it would get better - it didn't.  I am at wits end.  

 

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#31 OFFLINE   Datagg

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Posted 16 November 2013 - 03:19 PM

  I am at wits end.  

 

So am I. I have never seen a company go backwards in basic functionality as much as DTV does. They need to work on fixing the issues for the core and stop spending time on fluff.


Edited by Datagg, 16 November 2013 - 04:08 PM.


#32 OFFLINE   bpratt

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Posted 16 November 2013 - 05:06 PM

So am I. I have never seen a company go backwards in basic functionality as much as DTV does. They need to work on fixing the issues for the core and stop spending time on fluff.

+1.  0x0744 and 0x0797 both have problems with a recording freezing for 20 or 30 seconds.  That should be a high priority issue.


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#33 OFFLINE   inkahauts

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Posted 17 November 2013 - 04:15 AM

Nothing but trouble since this update hit this week. Sluggish remote response. 30 second skip sometimes skips to end and frustrates my wife and daughter. The guide takes many seconds to appear. Have tried restarting several times -- even waited 48 hours to see if it would get better - it didn't. I am at wits end.

HR34+AM21, 2 clients, 2 hr21-700's

. Did you do a reset, wait till its back to live TV then do another one again immediately? That will flush guide data that way and sometimes helps clear certain issues.

#34 OFFLINE   Jason Whiddon

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Posted 17 November 2013 - 08:50 AM

MY HR44 was fine until 744, then I get this weird pause on recordings and live tv video, then it finally does something. I also start getting this herky jerky movement on 720p stuff like ESPN. Only way to fix is to tune to a 1080i channel, then back.


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#35 OFFLINE   jcwest

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Posted 17 November 2013 - 01:21 PM

Found another bug on the HR34-700 running 0799.

 

What I do is list all the NFL ST channels in a Custom menu. I use the PIP feature to be able to see two games at once. I use the channel up to select the next available game during breaks.

 

The DOWN arrow to switch PIP views is the problem.

When a ST channel is first selected the message (ONLY ON DIRECTV MENU) to bring up scores is displayed in the lower left corner of the TV. 

 

Until this message is displayed and cleared the Genie will ignore the down arrow to switch PIP, no matter how many times I hit the down arrow it will not work until the MENU prompt has cleared.  

If I tune the main picture to a local channel it switches instantly.

 

J C


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HR21-200 AM21N
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#36 OFFLINE   thecougarguy

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Posted 18 November 2013 - 03:11 PM

WHat I'm noticiing is the skip is pretty quick, but there's a long lag in the progress bar catching up.

 

You are correct.  I also noticed that it only is happening on the live buffer.  On recordings, skip to tick works fine.



#37 OFFLINE   codespy

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Posted 18 November 2013 - 09:27 PM

HR34/AM21
 
Running 0799, for the first time ever since installing the 34 over a year ago the AM21 powers down when the 34 is put in standby. Before 799 the power light would remain on all the time.
 
J C


This was a welcome surprise I noticed too on my HR34/AM21, thanks for fixing this DirecTV. Now if we can get this horrendous skipping and freezing issue fixed before my wife decides to file divorce papers over the TV with the last two updates, that would be great.

11 DirecTV HD-DVR's including a Genie and GenieGO


#38 OFFLINE   Jason Whiddon

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Posted 19 November 2013 - 09:00 AM

They are obviously getting worse. I got my HR44 late Sept and it worked great; ever since 744 its been developing issues. No excuse for backward movements at this point.

 

Im starting to wonder if the CE program (amateurs) is the only way they Beta test...


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#39 OFFLINE   sigma1914

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Posted 19 November 2013 - 09:15 AM

Received the update last night on a 44-200... All seemed fine. After watching a recording and ESPN the 'Ok' command wouldn't work via IR or IP control. Turned the unit off (not reset) and back on, the button then worked fine. Weird.


If you stop responding to them or put them on ignore, then eventually they'll go away.

#40 OFFLINE   bpratt

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Posted 19 November 2013 - 10:25 AM

Last night I had a new problem with 797.  I noticed about 5 minutes past 7:00 that Almost Human was not recording.  I tuned to Fox (channel 13 in my area) and only had a black screen.  I then tried to tune to several other local channels and some would work but most would not.  Went to my HR21-700 and all locals were working.  Back to my HR44-500, did a reset and when it came back up all locals were again working and Almost Human began recording.  I am glad I kept my two HR21-700s to backup things the Genie screws up.


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HR21-700   750G WD x08ca AM21
HR21-700 2000G WD x08ca AM21
HR44-500 2000G WD x08c2
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