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A new slowness in DVR response?


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44 replies to this topic

#1 OFFLINE   JeffBowser

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Posted 13 November 2013 - 03:26 PM

I've been taking a hands-off, might leave, might not approach to my DirecTV subscription for awhile now. Hence, I have not paid a lot of attention to software updates or the latest complaints. Forgive me if this is old hat (and it is).

 

Over the least few weeks (months?) or so, both my HD DVRs (21 and 23) have been responding so slowly to remote commands that I have actually gone out and gotten new remotes, tried new batteries, and even shut all the effing lights off in the house. I have even gone so far as to get into the service menu and run HDD tests, and have found zero issues. Has there been software "improvements" lately that has destroyed the ability of these already slow machines to take timely remote commands?  I'm talking asking for a FF and getting it 10 seconds later. Asking it to stop FF and it refusing to do so, but running all the way to the end before it responds. Also things like pressing list and almost being able to run out for a glass of water before it populates. All this on <50% filled. What the heck, have both of my DVR's started going bad? I have a hard time believing that...


Edited by JeffBowser, 13 November 2013 - 03:27 PM.

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#2 OFFLINE   wxguy

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Posted 13 November 2013 - 04:06 PM

 I blame it on the ObamaCare website  :soapbox:

I've been taking a hands-off, might leave, might not approach to my DirecTV subscription for awhile now. Hence, I have not paid a lot of attention to software updates or the latest complaints. Forgive me if this is old hat (and it is).

 

Over the least few weeks (months?) or so, both my HD DVRs (21 and 23) have been responding so slowly to remote commands that I have actually gone out and gotten new remotes, tried new batteries, and even shut all the effing lights off in the house. I have even gone so far as to get into the service menu and run HDD tests, and have found zero issues. Has there been software "improvements" lately that has destroyed the ability of these already slow machines to take timely remote commands?  I'm talking asking for a FF and getting it 10 seconds later. Asking it to stop FF and it refusing to do so, but running all the way to the end before it responds. Also things like pressing list and almost being able to run out for a glass of water before it populates. All this on <50% filled. What the heck, have both of my DVR's started going bad? I have a hard time believing that...



#3 OFFLINE   say-what

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Posted 13 November 2013 - 04:12 PM

When my HR23 became horribly sluggish sometime ago, it turned out to be the drive - I attached an eSATA and things were fine until the power supply died about year later.

 

Try attaching an eSATA and see if anything changes.



#4 OFFLINE   peds48

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Posted 13 November 2013 - 04:16 PM

Try running the BIST "test"


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#5 OFFLINE   lugnutathome

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Posted 13 November 2013 - 06:47 PM

BIST? Basic Information Shaping Team?

 

Don "I've noticed my HR22-100s a near glacial in response these days but so far reliable with storage kept > 60 free" Bolton

 

Try running the BIST "test"


What's a dazzling urbanite like you doing in a rustic setting like this?


#6 OFFLINE   peds48

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Posted 13 November 2013 - 06:51 PM

BIST? Basic Information Shaping Team?

 

Don "I've noticed my HR22-100s a near glacial in response these days but so far reliable with storage kept > 60 free" Bolton

Built In Self Test(s)


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

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They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#7 OFFLINE   lugnutathome

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Posted 13 November 2013 - 06:53 PM

But of course. I knew that but not the acronym

 

Don "not beaten into smoldering trash OK got it" Bolton

Built In Self Test(s)


What's a dazzling urbanite like you doing in a rustic setting like this?


#8 OFFLINE   onan38

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Posted 13 November 2013 - 07:29 PM

My HR21-100 was doing the same thing.I ran all the utility test and everything came back fine within like 10 days my unit became so slow to commands and recorded content started to freeze during playback.I ran the utility test again and errors started to show instead of getting a refurb unit from Directv i changed out the internal drive to a 1TB drive.The only problem i see now is with channel changes,if i am on a channel for like 1 hour and try going to a previous channel or go into the guide to change channels it will take 10 sometimes 15 seconds for i guess the unit to find the right transformer.


Edited by onan38, 13 November 2013 - 07:29 PM.


#9 OFFLINE   CCarncross

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Posted 13 November 2013 - 07:47 PM

It is almost certainly HDD problems...no matter what the tests show...I have had several drives pass every HDD test connected to an HR, but hook them up to a pc and run some real tests, none of them passed.  There are really only a couple of things that can go bad on a dvr and not have it fail completely, PSU, and HDD are the 2 biggest and the HDD is probably the most likely in the case of slowness or sluggishness



#10 OFFLINE   inkahauts

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Posted 13 November 2013 - 08:14 PM

Have you done a reboot an as soon as it comes back up to live tv another reboot to clear out the guide data? Sometimes it needs it.

#11 OFFLINE   JeffBowser

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Posted 14 November 2013 - 07:04 AM

I've done all the tricks. Service menu tests, multiple reboots, every trick known to dbstalk. Last night I pressed guide and counted off 8 seconds before the guide appeared. So I have two HDD's going bad. Hmmph. One of these IS a replacement unit, perhaps this is why it was returned, and now I'm dealing with it instead of the original owner. Appreciate the comments, guys!


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#12 OFFLINE   eweiner1

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Posted 16 November 2013 - 07:55 AM

I too have noticed that receivers are slow in responding to remote control commands. i called what passes for customer service at D*, complained about the latency delay and was told by one customer service rep that it took a while for the remote control signals to bounce off the satellites and be redirected back to the receiver I was trying to control. Needless to say, I asked for a supervisor and then suggested to that person that the previous representative might require a bit more training. i also suggested that subscribers be given the option of having a non-GUI interface. I remember when receivers were lightening fast before the introduction of the GUI interface way back when.



#13 OFFLINE   RunnerFL

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Posted 16 November 2013 - 09:32 AM

I too have noticed that receivers are slow in responding to remote control commands. i called what passes for customer service at D*, complained about the latency delay and was told by one customer service rep that it took a while for the remote control signals to bounce off the satellites and be redirected back to the receiver I was trying to control. Needless to say, I asked for a supervisor and then suggested to that person that the previous representative might require a bit more training. i also suggested that subscribers be given the option of having a non-GUI interface. I remember when receivers were lightening fast before the introduction of the GUI interface way back when.

 

"non-GUI"?  You mean do everything from a command prompt?  LOL


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#14 OFFLINE   DB Stalker

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Posted 16 November 2013 - 10:09 AM

"non-GUI"? You mean do everything from a command prompt? LOL

C:/SHOWTIME/DEXTER>
(It removed my back slashes)
#)

Edited by DB Stalker, 16 November 2013 - 10:11 AM.

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#)


#15 OFFLINE   damondlt

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Posted 16 November 2013 - 10:46 AM

Guess all of our HR23's hard drives are bad, Got nothing to do with the fact its poor build quality. :sure:


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#16 OFFLINE   Rich

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Posted 16 November 2013 - 12:35 PM

I too have noticed that receivers are slow in responding to remote control commands. i called what passes for customer service at D*, complained about the latency delay and was told by one customer service rep that it took a while for the remote control signals to bounce off the satellites and be redirected back to the receiver I was trying to control. Needless to say, I asked for a supervisor and then suggested to that person that the previous representative might require a bit more training. i also suggested that subscribers be given the option of having a non-GUI interface. I remember when receivers were lightening fast before the introduction of the GUI interface way back when.

 

If your HRs have that problem, try flushing the Guide data by rebooting twice quickly.  That usually helps.  Having decent HRs also helps.  I have eleven 24s and a 20-700 and they are all very quick.  The Series 21 DVRs (that includes the 22s and the 23) are slow to begin with and don't get any faster over time.  They are obviously being phased out and hanging on to one and complaining about it makes little sense.

 

Rich



#17 OFFLINE   RunnerFL

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Posted 16 November 2013 - 12:40 PM

C:/SHOWTIME/DEXTER> (It removed my back slashes) #)

 

I think you mean something more like 'sudo play /showtime/dexter/...'.  The DVRs don't run on Windows.


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#18 OFFLINE   Rich

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Posted 16 November 2013 - 12:40 PM

Guess all of our HR23's hard drives are bad, Got nothing to do with the fact its poor build quality. :sure:

 

Have you ever read the First Look for the 23?  I couldn't wait to get one and it lasted a week.  I really doubt it's the HDDs that are the problem.

 

Rich


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#19 OFFLINE   jerrylove56

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Posted 16 November 2013 - 12:47 PM

If your HRs have that problem, try flushing the Guide data by rebooting twice quickly.  That usually helps.  Having decent HRs also helps.  I have eleven 24s and a 20-700 and they are all very quick.  The Series 21 DVRs (that includes the 22s and the 23) are slow to begin with and don't get any faster over time.  They are obviously being phased out and hanging on to one and complaining about it makes little sense.

 

Rich

Yet DTV continues to ship these older model as replacements or addition units.  My HR22-100 has gotten slower over the last month as well.  I was surprised when I received an older receiver. Seems these older refurbed models are not worth the headaches to customers or techs.  



#20 OFFLINE   JeffBowser

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Posted 16 November 2013 - 12:52 PM

 They are obviously being phased out and hanging on to one and complaining about it makes little sense.

 

Rich

 

C'mon. You know darn well you have no choice in what they send you. I'm not willing to go spend the money to buy one outright, and not many are.


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