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A new slowness in DVR response?


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#26 ONLINE   Rich

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Posted 17 November 2013 - 10:54 AM

Yet DTV continues to ship these older model as replacements or addition units.  My HR22-100 has gotten slower over the last month as well.  I was surprised when I received an older receiver. Seems these older refurbed models are not worth the headaches to customers or techs.  

 

When that happens, you simply must fight it.  Argue enough, politely and persistently, and you will win.  I always have.  If you don't get satisfaction from a CSR, escalate.  There are several levels that you can reach, the topmost being the Case Management Group.  If you argue enough you WILL be sent to Case Management and you WILL be satisfied.  

 

Above all, hold your temper in check, be patient and polite and you will be rewarded.  Since the advent of the 24s and their stabilization I have never failed to get a 24 for a replacement.  And, it seems that they actually do refurbish the 24s, something that I never saw any evidence of with the 21 Series DVRs.

 

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#27 ONLINE   Rich

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Posted 17 November 2013 - 10:56 AM

C'mon. You know darn well you have no choice in what they send you. I'm not willing to go spend the money to buy one outright, and not many are.

 

I know "darn well" how to get what I want.  Of course you have a choice.  I didn't get eleven 24s by not knowing how to do it.  



#28 ONLINE   Rich

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Posted 17 November 2013 - 11:00 AM

I know they don't run on Windows. I was being silly.
Also, if every customer complained to dtv about the slowness of the hr22/23s, there word be a much better, faster, more sweeping resolution than complaining on internet forums will get you.

#)

 

But, we can't reach everyone who subs to D*.  All we can do is try to get the word out.  I've turned many people on to this forum and they've become satisfied subs.  

 

Rich



#29 ONLINE   Rich

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Posted 17 November 2013 - 11:08 AM

It was before D* give their programmers boxes of crayons and told them to go nuts coloring everything in site. From my experiences, D* receivers do not have the horsepower to play nicely with the GUI that D* thought we had to have. And things are only going further south when the receivers sit on a command from a remote while processing 100 other things in the background before responding to a command from a remote. 

 

Could you tell us what DVRs you have?  The complete model numbers.  2X-XXX.  If all you have are 21 Series HRs you're gonna have problems.  The 24s are really quick.  I see no problems with mine when it comes to speed.  I know if all I had were 21 Series HRs I'd be complaining about them too.  Take a look at my posts, see when the last time I complained about an HR was.  I don't remember.  Not one of my 12 active HRs has a slowness problem.  Not one.  All I did was get rid of every 21 Series HR that I had. Yes, it's that simple.  And, one of my fast HRs is a 20-700 that I keep just because it works so well.

 

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#30 OFFLINE   JeffBowser

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Posted 17 November 2013 - 11:34 AM

I know "darn well" how to get what I want.  Of course you have a choice.  I didn't get eleven 24s by not knowing how to do it.  

:rotfl:   Same planet, different world. I'm considering doing away with TV altogether and you have 12 DVRs  :rotfl:


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#31 ONLINE   Rich

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Posted 17 November 2013 - 11:51 AM

:rotfl:   Same planet, different world. I'm considering doing away with TV altogether and you have 12 DVRs  :rotfl:

 

I'm trying to cut the cord, but my family won't let me.  When I watch TV by myself, I usually use Netflix.  You'd really have to understand how I feel about TV.  This is like a dream come true for me.  I can easily remember not having TV at all and I was bored. At this particular time in the evolution of television, I find myself enamored by Netflix.  

 

By the way, I took your post about not being prepared for Sandy to heart and am having a natural gas generator installed.  As much as your post annoyed me, I did take steps to better prepare my home and for that, I thank you.

 

Rich



#32 OFFLINE   JeffBowser

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Posted 17 November 2013 - 01:10 PM

I'm trying to cut the cord, but my family won't let me.  When I watch TV by myself, I usually use Netflix.  You'd really have to understand how I feel about TV.  This is like a dream come true for me.  I can easily remember not having TV at all and I was bored. At this particular time in the evolution of television, I find myself enamored by Netflix.  

 

By the way, I took your post about not being prepared for Sandy to heart and am having a natural gas generator installed.  As much as your post annoyed me, I did take steps to better prepare my home and for that, I thank you.

 

Rich

 

Wow, I don't even remember, but I'm glad you are better prepared. Makes all the difference in the world, especially for kids and wives, if you have a little comfort.


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#33 OFFLINE   damondlt

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Posted 17 November 2013 - 04:08 PM

This was not the point of Jeff's post at all, he feels that both his 21 and 23 are slower than they used to be....it was suggested to him that he may have failing hardware....if you would like to start a thread bashing HR-23's, why not do it outside of this thread where most others are trying to be helpful.

Why act like the slowness has anything to do with Failing Equipment.

Instead of Backing Directv  every time, and misleading people in replacing their HR that are in fact SLOW to begin with. 

 

We just had a software update in October.  I would place my bet on an another software glitch causing the poor performance , then 2 failing Hard drives on 2 different receivers at the same time.

 

My HR 23 is going on 2 years old now, and at times its slow, and sometimes its even slower.

Guess I better call Directv and get it replaced with another one that's just as slow! :sure:


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#34 OFFLINE   damondlt

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Posted 17 November 2013 - 04:12 PM

  I know if all I had were 21 Series HRs I'd be complaining about them too.

Yep.

And people are tired of hearing that its Faulty equipment every time, when in fact its Just a poor functioning set of receivers.

 

When my Hr23 really has malfunctioned, It will not be replaced by another 21,22,or 23.


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#35 OFFLINE   DB Stalker

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Posted 17 November 2013 - 05:27 PM

Yep.
And people are tired of hearing that its Faulty equipment every time, when in fact its Just a poor functioning set of receivers.

When my Hr23 really has malfunctioned, It will not be replaced by another 21,22,or 23.

Isn't that what everyone is telling you? They're slow receivers. There are some things you can do that MIGHT help. But I've never used one of those model boxes and considered them fast.

#)


#)


#36 OFFLINE   sregener

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Posted 18 November 2013 - 09:27 AM

When that happens, you simply must fight it.  Argue enough, politely and persistently, and you will win.  I always have.  If you don't get satisfaction from a CSR, escalate.  There are several levels that you can reach, the topmost being the Case Management Group.  If you argue enough you WILL be sent to Case Management and you WILL be satisfied.  

 

Above all, hold your temper in check, be patient and polite and you will be rewarded.  Since the advent of the 24s and their stabilization I have never failed to get a 24 for a replacement.  And, it seems that they actually do refurbish the 24s, something that I never saw any evidence of with the 21 Series DVRs.

 

Hmm.  When the day came when I'd had it with the HR22-100, I called DirecTV and did everything I knew how to do, even talking to customer retention.  To a one, they told me that they could not promise me any replacement model if I chose to get a replacement DVR, but that they could promise that I would be tied to a new 24-month commitment, even if the replacement receiver was every bit as horrid as the one I was replacing.  They even called me a week after I cancelled service to "do anything" to win me back.  But again, when faced with the choice of promising me an HR24 or losing me as a customer, they chose to lose me as a customer.

 

Fast forward to today and you still can't get a promise of a specific model.  Your choice is "advanced 2-tuner DVR" which could be any of the HR21-24 models, or "the Genie" which could be the slower HR34 or the faster HR44.

 

So what trick did you use that the rest of us don't know about that gets them to promise you something they consistently told me they couldn't?



#37 OFFLINE   Diana C

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Posted 18 November 2013 - 10:52 AM

 

...So what trick did you use that the rest of us don't know about that gets them to promise you something they consistently told me they couldn't?

 

One option: if you talk to Case Management, they may arrange a credit to your account if you buy a HR24 (from someone like Solid Signal).  Yes, it involves a temporary outlay of $199, and the hassle of dealing with a third party, but it is one way to get what you want.

 

BTW, while the HR44 may be faster than the HR34 in some areas (like the speed of scrolling through the guide), the HR34 is a fine performer.  We have two HR21s, two HR24s, two H25s and a HR34, with a C41 client.  We would rank their overall speed of operation as follows (from fastest to slowest):

 

1) H25

2) Tie: HR34 and HR24

3) C41

4) HR21

 

There is a large gap between the C41 and the HR21s.


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#38 OFFLINE   damondlt

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Posted 18 November 2013 - 12:23 PM

 

 

 (from fastest to slowest):

 

1) H25

2) Tie: HR34 and HR24

3) C41

4) HR21

 

There is a large gap between the C41 and the HR21s.

Agree !

Sometimes I think the HR34 is slightly faster then HR24. 

But not always.

 

I've used every DVR Directv has except HR44.

Here is my list Fastest to slowest of Equipment I've spent more then 6 months with.

 

This List of 6 Are Decent performers IMHO

 

  1. H25-100
  2. HR34-700
  3. HR24-500
  4. D12-500
  5. H23-600
  6. HR20-700/R16-300 Tie

 

This List of Receivers should have just went right to the scrap yard!

  1. HR22-100 I've had a ton of Hardware issues with these.  One of the main reasons I took a break from Directv. I feel HD PQ was soft as well compared to other HRs
  2. H20-600  Junk  constant box freeze ups, replaced several times in one year, But faster still then Hr21-23s
  3. HR21-700/ HR23-700 Tie  Just Plain old slow as balls to do anything !  
  4. R15-300 Don't get me started on this thing! Reminds me of Yugo Build quality.  Rattles and freezes, and half the time didn't respond to your commands for a few minutes after power up.
  5. RVU Samsung TV.  Why bother, No one wants to take the blame for the poor operation, and only expensive tv models even offer it. .Take the Extra money you were going to spend on your RVU tv and lease a client C31/41 Most likely it will save you more then $100, and I'm sure its a much better functioning system.

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#39 ONLINE   Rich

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Posted 18 November 2013 - 01:16 PM

Wow, I don't even remember, but I'm glad you are better prepared. Makes all the difference in the world, especially for kids and wives, if you have a little comfort.

 

Even after all this time, many people still are living without power and lots are unable to get back in our homes.  I don't think anyone was prepared for Sandy.  We were lucky and escaped with just a couple trees down. 

 

Rich



#40 ONLINE   Rich

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Posted 18 November 2013 - 01:26 PM

Hmm.  When the day came when I'd had it with the HR22-100, I called DirecTV and did everything I knew how to do, even talking to customer retention.  To a one, they told me that they could not promise me any replacement model if I chose to get a replacement DVR, but that they could promise that I would be tied to a new 24-month commitment, even if the replacement receiver was every bit as horrid as the one I was replacing.  They even called me a week after I cancelled service to "do anything" to win me back.  But again, when faced with the choice of promising me an HR24 or losing me as a customer, they chose to lose me as a customer.

 

Fast forward to today and you still can't get a promise of a specific model.  Your choice is "advanced 2-tuner DVR" which could be any of the HR21-24 models, or "the Genie" which could be the slower HR34 or the faster HR44.

 

So what trick did you use that the rest of us don't know about that gets them to promise you something they consistently told me they couldn't?

 

Been fighting with HRs since November of '06 and I've learned how to play the game.  Don't think of me as a D* basher, I like D* and, since 2008, I've been treated extremely well by them.

 

I won't go into any details on the open forum and I don't have the time to write a PM at the moment.  I WILL PM you and give you some tips.  Unfortunately, I WILL also probably forget to do that, so if you don't get a PM from me in the next couple days, please send me a PM and I will go into detail.

 

Rich



#41 OFFLINE   Mike Greer

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Posted 18 November 2013 - 01:52 PM

I haven't been around for a while....  The HR44 pretty much shut me up.  The sad thing is that I think even the C31 clients I have are faster than my HR24-500s now.  I rarely touch anything than the HR44 which (fingers crossed) continues to speed through anything and everything.  I've checked the C31s and HR24s off and on and either I've been spoiled by the HR44 or the HR24s are slower than used to be.  I can't even imagine having to use the HR22s I used to have.

 

If you're in the need for speed - go with the HR44.  If/when they allow me to get another I'll replace 1 or 2 HR24s with 2nd HR44.



#42 OFFLINE   hdtvfan0001

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Posted 18 November 2013 - 02:00 PM

If you're in the need for speed - go with the HR44.  If/when they allow me to get another I'll replace 1 or 2 HR24s with 2nd HR44.

On this topic in particular...I'd certainly respect your views.  :listening


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#43 OFFLINE   Mike Greer

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Posted 18 November 2013 - 02:03 PM

On this topic in particular...I'd certainly respect your views.  :listening

 

Well of course you do!



#44 OFFLINE   mrdobolina

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Posted 19 November 2013 - 12:53 PM

I haven't been around for a while....  The HR44 pretty much shut me up.  The sad thing is that I think even the C31 clients I have are faster than my HR24-500s now.  I rarely touch anything than the HR44 which (fingers crossed) continues to speed through anything and everything.  I've checked the C31s and HR24s off and on and either I've been spoiled by the HR44 or the HR24s are slower than used to be.  I can't even imagine having to use the HR22s I used to have.

 

If you're in the need for speed - go with the HR44.  If/when they allow me to get another I'll replace 1 or 2 HR24s with 2nd HR44.

I'm with Mr. Greer - I am either spoiled by my HR44, or my HR24 is slower lately.  I think it is the latter, because when I watched on the HR24 the other night, things seemed to really lag, to the point that I did a menu reboot. 

 

I have also been trying to troubleshoot why my HR22's playlist has not been showing up on my GenieGo, and I went to check all of it's settings.  Again, I could be spoiled by the HR44, but the  22 seems even slower than it was before, and I actually thought its speed wasn't that bad before.  Again, I did a reboot just last night.   


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#45 OFFLINE   JeffBowser

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Posted 19 November 2013 - 01:33 PM

Well, thanks for the insight guys. I didn't mean to start a firestorm, but I now feel up to speed on the subject again. As I am not willing to sign a 2 yr commitment, do not have inside tips on how to score a replacement HR24, and have no interest in Genie, looks like I'll need to deal with slow DVRs by choice.


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